New and used 2025 Ford Mustang Mach-E for sale near DeCordova, TX

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

I was having oil change and other service done to my car and it was quick. It was a Friday afternoon around 2 o?clock and they were able to do all that work. And that was service.

Excellent all around. Talk to Wael if you buy a car here....he's helpful, knowledgeable, and friendly. Zach, Hayden, and Chad are great also. Thanks guys.

ASK FOR GEORGE! I've bought many cars, and this was one of my best experiences. Very happy! George communicated each step of the buying process and asked all the right questions to help the finance team find the best option for me to purchase my vehicle!

Great buying experience. Very courteous and no hassle buying experience. Car was detailed and ready in time for us to sign the papers. Mustang GT

BURLESON got it done even though Autonation Austin didn't want to dealer trade it to Burleson. The Katy tx store wouldn't send my first choice!

Jaylan Lewis gave me great service no sooner than I drove into the dealership.He got me taken care of in no time,and I was out and on my way.

Great costumer service, salesman was very helpful trying to find something suitable for my wife and the finance department was very easy to work with.

Great experience love the dealership great people great atmosphere great quality product always the Ford salesman. Dave was a great help. The location does great customer customer service.

Matthew - service advisor did a great job. He kept me informed of progress and pricing was transparent. Very responsive to phone and text. Will continue to service truck here.

Platinum Ford is the dealership we always use in our area. We have tried others, but have been disappointed. The thechnicians at Platinum Ford are competent and courteous. They always give us a call to keep us informed of any issues and to get consent before proceeding. Kyle is our designated “service manager” and he is top knotch!

Melvin did an amazing job showing and explaining the different choices. He had us driving out in a new Expedition within four hours of our arrival.

Francisco was great. All in all, it was an easy transaction. I'll shop there again.

Chris S. was my service advisor , he was very professional and kept me informed on my vehicle. I have been bring my car here for several years now. I have always been happy with AutoNation of Ft. Worth.

Beyond expectations! Was in there to test drive and drove out with a car. Robert Pafford went above and beyond very knowledgeable and experienced. Answered all of my questions!

My salesman Craig was GREAT!! Would recommend him to anyone looking to purchase a vehicle.. There are some things that could be improved on in the buying experience, ie, the waiting 3+ hours.. I did happen to go on a busy day. The A/C in their building is pretty legit, it was close to 100 degrees that day! Thanks Craig for making my experience a good one...