New and used 2025 Ford Mustang Mach-E SUVs for sale near Concord, NC

Confusion at check in. Appointment was not on record with service team. Had to review scheduled work with two team members. When vehicle was returned, the scope of work was not reviewed with me.

We had a 5-star buying experience and have had a 5-star service experience as well. Can?t recommend the dealership and service enough. I really like the model they use for service. I?ve worked with Luke twice, he?s fantastic and goes above and beyond. Great job!

Very professional & courteous service rep with excellent interpersonal skills. Comprehensive video from repair technician addressing all components needing attention & repair. Immaculate customer waiting area & showroom.

I had an issue with my truck and didn?t know what it was, but I did know that my family was taking a road trip in about a month. The Ford dealership closest to me couldn?t get me in for 3 months, so I looked around Charlotte. Mark Ficken was convenient if I had to look farther, and they got me scheduled in less than a week. The service associate was very responsive, clear, and helpful. I loved the app that texted me details and let me confirm that I wanted them to order the necessary parts so that I could get my truck back as soon as possible. We?re heading out of town soon and I feel relaxed knowing that my truck is in great shape. I?ll be back for all my service needs!

Great and fast service. Everyone is very professional and nice, I did the Pickup service and it was really great. The team worked on my car and got it back to me very quickly.

They were very courteous and professional. They were true to their word on everything they said. My salesman exceeded all of my expectations, he has followed up a week after the purchase to make sure I was still pleased with the car. Please give Fred Johnson a try at Mark Ficken Lincoln. You won't be dissatisfied!

Found my new F150 through link via Google. Connected with Ft. Mill Ford internet manager Billie Linville, who hooked me up with salesman Tim Grover. With me coming from a sales training background in banking, Tim checked all the boxes for salesman of the year. First he sat down to discover my needs. Since I already knew the year, make, color, and model, he went to work bringing it up to the show room door, and then spent a good 20 minutes walking me through each section of the vehicle from headlights to tailgate. In the cabin, he covered electronic functions and displays with the expertise of a Ford engineer, using simple, easy to understand examples. The test drive was great. We covered both highway and neighborhood traffic, all the while trying out various controls and guidance systems. Since there were so many things to take in, Tim suggested we go around again, and get comfortable with the items I was not quite comfortable with yet (my older vehicle didnt have half the technology this new one has). Back at the dealership, we sat down again to go over the test drive experience, again Tim discovering any unmet needs or concerns before asking if I was ready to buy this beautiful truck. As was everything else, the purchase contract, other than being a dozen pages too long, was explained in simple, understandable terms, even those pesky dealer add ons (slightly relieved with a veterans discount). Adeel, the finance manager came to offer the extended warranty, and since there was no financing, he helped with the wiring instructions. All went well and I drove it home today. Overall, an excellent car buying experience at an extraordinary dealership. Thank you Tim, Aneel and Billy!

Middleton was fantastic, buying experience was great. Would recommend to friends and family. Love the new truck and will be back for our next vehicle.

Best experience I have had at a ford dealer ship. Customer service top notch. Would buy here again, and I would recommend it to a friend.

Wonderful staff and fair trade value. Very accommodating since we had an infant with us.

Experience was top notch! Once we arrived it was legitimately a ?sign & drive? experience. No long wait for ?someone in an office?. From the moment we parked to time we walked away with the keys, was less than 2 hours! Was even able to sneak in lunch while we waited for the car to be detailed at the onsite restaurant.

Tim was a great salesman and made every very easy! I went in for a diagnostic check and left with a new car. Great service all around

Great experience working with Bryan Mooney buying an electric F150. He was friendly, very knowledgeable, and super efficient. He set us up beautifully to drive out of there very happy. No messing around.

This was one of the best car buying experiences. I was on a time crunch and the team worked diligently to get me out of there, and did not pressure me, they listened to what I was looking for and made it happen. There is also a restaurant in the dealership that has great food.