New and used 2025 Ford Mustang Mach-E SUVs for sale near Tuckahoe, VA

I had a very positive experience working with Richmond Ford West and, specifically, Derrick Pulliam in the purchase of my Ford Bronco Sport. I wasn't intending to purchase a used vehicle, but 2023 orders are so delayed in their production that I decided to look for a used one with low mileage. This dealership is a couple hours from my home, and it was fantastic being able to negotiate a deal entirely via email, when a lot of other dealerships only wanted to entertain in-person conversations. In a single day, I had the price agreed to and financing in place with only two, brief phone calls required to complete the financing portion. Upon picking up the vehicle, Derrick went over all the features and ensured the paperwork was ready to go. Given the car is certified pre-owned, I noticed about 10 minutes into driving it home that there was a small crack in the windshield. I called Derrick and he had me send a photo, agreed I could get it repaired local to my home, and mailed a check to reimburse me. I also discovered that the rooftop antenna was missing to which Derrick was very responsive and worked to ensure that I would be reimbursed for the purchase of a new one. Derrick was always responsive and courteous in his efforts to resolve these small issues, even after the deal was completed. I have no hesitation recommending this dealership to others, and I intend to consider it for my future purchases, even though it isn't the most convenient location to my home. It's getting harder to find pleasant and attentive customer service, and I found it well worth my trip.

My experience was beyond belief at how smooth this transaction occurred. I came in to look for a low milage used pickup truck. I was introduced to Mikey Johnson the salesman and I explained I had to leave in 45 minutes to take my daughter to a function. He listened to want I wanted in a low milage, small pickup, under $30,000. He showed me a 2024 Ford Maverick Hybrid and we test drove it. He also appraised my 2009 Nissan Rouge for trade in value. I left in 45 minutes with a sales sheet laying out all the pricing. When I got my daughter to her function, I was texting Mikey Johnson explaining we were close to what i wanted but we needed to iron out a few details like a little more for my trade in. We agreed to meet the next morning to fill out paperwork and we got a jump by him sending me a credit application and me sending certain documents. The truck was going in my name but my wife is on the title for the trade in. We worked out everything that I came in the next day and closed the deal with my wife only their long enough to sign two documents. I drove away in two hours with my truck and being extremely satisfied with my experience. That evening I realized I left a few personal items in the Nissan so I texted Mikey to see if I could retrieve them. He came in the next day, on his day off, to get my items out of the car. Talk about service above and beyond the call of duty. I will recommend any of my friends to go to this dealership when they are looking for a new vehicle. Job well done, Mikey Johnson!

I bought a Ford Explorer from Sheehy yesterday, and overall I had a positive experience. Allen (Mikey) Johnson was helpful and respectful of my budget and preferences. He gave me the time I needed to make a decision without pressure. I appreciated the transparency around pricing and financing options.

I want to highly recommend this dealership and the excellent customer service I have received. Joey Foust helped me through the process of ceramic coating on my Ford Fusion. He is friendly, professional, and follows up impeccably. He understood the process and explained it great detail to be sure I was informed as to what to expect. He provided a loaner to use to go to work. My car was done in a timely manner and looks beautiful. I'm 100% satisfied and highly recommend Joey for any future service needs!

We stopped by the dealership today to look at the 2024 Explorer. Gilman was the first person that approached us and showed us several new vehicles. He was very professional and knowledgeable with us. We were just looking but ended up purchasing a new vehicle from Gilman. Everyone in dealership was very nice and helpful. I would recommend Gilman (even though he is new to sails) to anyone interested in buying a vehicle. Bruce Kersey

Sam was very helpful. He listened to me and did not try to sway me to purchase another vehicle like some dealerships do. We got straight to the point and I walked away with the car I wanted.