New and used 2025 Ford Mustang Mach-E for sale near Wilmer, TX

The dealership provided timely service and addressed all the concerns I asked about. I was kept informed throughout the whole process. One issue is still present but not through the fault of the service dept.

Shout-out to Charles Washington! Friendly and professional. I was buying from out of state and he did everything in his power to answer all of my questions and reassure me. I never felt any pressure and am extremely happy with the deal I got.

Iliana and Tommy were great assisting me in buying a f150. Efficient process and overall great experience.

Nice facilities and friendly staff. The only thing that was annoying was the wait once the deal was agreed upon. I informed the salesman that we were paying by check so no financing and was not interested in any extended warranties or after market items. I told him we would go to lunch and come back and he assured me that the process would be complete in 1 hour. We sat there for 2.5 hours because the 'finance person' was backed up. It would have been simple to just let us leave but I realize that car dealerships don't want you to leave once they have you there. Times are changing and I think you need to change your mindset. We purchased both a Lexus and an Audi vehicle for my wife and both were done within 30 mins. The sales person at each dealership did the paperwork right there on their computer. No finance and no pressure to buy way overpriced 3rd party warranties. Most people are aware that you can purchase warranties if you so choose direct from manufacture for 1/3 the price.

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Great work on my 2018 Focus! Thank you, James at Rockwall Ford Service Department! I will keep coming back to this dealership because of the service James provided!

I have been in the process of shopping for my new F-150 for a few months now. I was pretty set on exactly what I wanted, and the discounts that were applied did not leave a ton of room for negotiation. What my purchase ultimately came down to was the level of service that I was provided. Being a long time sales manager myself, I take customer experience very seriously. One of the dealerships that I was working with lost my business completely by not respecting my time, and ultimately providing what I would call a terrible experience. From the moment I began working with Pete Restivo, I knew that I wanted to make my purchase with him, and do business with Five Star Ford. Each time I stopped by, I was treated well by everyone that I interacted with, my time was considered, I never felt pushed to make the purchase, only supported in getting all the facts to make the decision. I do not leave a lot of reviews, and take it seriously when I do and I would absolutely recommend Pete Restivo and Five Star Ford to anyone interested in checking out a new Ford.

GM was honest about he said they would do. He did not inflate pricing. Gave me a loaner car. Installed items professionally. Called often to communicate want was happening.

Thank you for helping me with my truck. The Grand Prairie Ford dealership refused to accept it and was very rude. I didn't understand why. You helped me without any problem, and the service was always very professional from the first day I called to make an appointment to pick it up. Mr. Mark's service was always friendly and very professional. Thank you so much for everything.

Great experience!!! Iliana Davila was a great person that help me look through truck and guide me though this experience

My husband and I were in the market for a newer yet used car. We found the car we were looking for on their website and started the process online. Once we got to the dealership, they already had the car pulled up and ready for us to see. We decided we wanted the car and finance worked quickly and efficiently. We had a wonderful buying experience...and AFTER the fact, we noticed a leak by the brakes. They called us in immediately because of that being a safety hazard, put us in a loaner car and have been taking care of us! VERY pleasant buying experience!

After a full week of exhausting dealership visits, numerous phone calls, and overall disappointing service, we were feeling frustrated. That’s when we decided to flip the script and search only for dealerships known for their customer service. That’s how we found Sam Pack’s Five Star Ford in Carrollton, and more importantly, Iliana Davila. We found a Ford Bronco online that looked promising and called to ask a few questions. Iliana responded almost instantly with a personalized video and all the information we needed. Within the hour, we were on our way to the dealership. When we arrived, Iliana was ready, warm, and welcoming, a complete breath of fresh air after the stressful week we’d had. She had the vehicle prepped and waiting, and even planned a freeway test drive to address our concerns about cabin noise. Her thoughtfulness, product knowledge, and patience were unmatched. It also helped that she drives a Bronco herself and gave us real, honest insights, not a sales pitch. Once we decided this was the one, Iliana introduced us to Alexandra, who immediately started chatting with us about Bronco accessories. Her enthusiasm was contagious, it turned an already exciting moment into something we could really envision personalizing. We’ll definitely be reaching out to her with our wish list soon. Iliana also took the extra step of introducing us to Masen in the service department so we’d feel comfortable from day one. Though we only met him briefly, his friendliness and professionalism left a lasting impression. While waiting for finance, we noticed a birthday celebration for one of the team members. The staff gathered to sing and enjoy cupcakes, it was clear this dealership has not just great service, but a truly happy and supportive work culture. That positivity reached every corner of our experience. The receptionist greeted us with genuine warmth the second we walked in, offered us water, and made us feel right at home, something no other dealership had done. Every time we came or went, someone opened the door for us. It may seem like a small gesture, but it spoke volumes. Finally, we met with Alexander in finance, who was incredibly patient and helpful, answering all of our questions thoroughly and taking the time to connect with us. His calm, clear approach made the final step of the process smooth and stress-free. All in all, Iliana Davila was absolutely amazing, professional, personable, and completely customer-focused from beginning to end. If you’re car shopping and want someone who genuinely cares, listens, and knows their stuff, go to Sam Pack’s Five Star Ford and ask for Iliana. We’re thrilled with our Bronco and beyond grateful for the five-star experience.

Service rep. James did a great job.He was very friendly and helpful.Facility was very clean and comfortable. I will highly recommend your service facility to my friends

The personnel at the dealership were all very friendly and efficient. I was very pleased with the trade in value I was given and with the vehicle I purchased.

It had been 18 years since we purchased a new vehicle for our family. My wife and I didn?t know what to expect when we came to AutoNation Ford Arlington on Saturday, April 19. Let?s just say we were both very surprised. � � �We were met outside the entrance by Auday Khirawish. He was pleasant and professional. We have had bad experiences at car dealerships before, but this was not one of them. Auday provided us with the best service that we have experienced in a long time. � � �As we went through the contract, it was time to talk about financing which is not something that most people enjoy when making a large purchase � � �We had already set up our financing with another lender and shared our percentage rate with Kyron Session. As he checked our credit score, he came back to the desk and presented his offer. We were shocked that he offered us almost the same percentage rate. We agreed to his offer and went to his office to finish the paperwork. Kyron was pleasant and personable. It was like we were old friends catching up on our lives. � � �There is a valuable team at AutoNation Ford Arlington. At no time did we feel pressured into buying, even though at the end we did buy our pre owned from AutoNation. We are very pleased with our purchase and the sales team we had.

Iliana was a great sales rep. She was kind and very understanding of what I needed. She acquired to my needs and didn’t make me feel pressure to make any decisions until I was ready. 10/10 experience with Iliana Davila.

Great service and experience! Carlos was very attentive and helpful. David from the finance dept. was very explicative! Great experience overall. One suggestion, offer more perks!

Great customer service. Always friendly, helpful staff. Hilliard has always been helpful and is knowledgeable. I will always take my ford vehicles to this location.

Sales person Max was super honest and helpful and manager Romello help with all my issues! Definitely I will recommend this dealership and the service forever