Used 2023 Ford Transit-250 Base for sale near Cypress, CA

I wrote an earlier experience and I gave it a 1 point. Well the manager call and it changed everything. I tried removing my comment but it will not let me for some reason so I wanted to do an update. August 9, 2024 By Carlos from Pomona, CA Ford Chino Hills: I wanted to express my gratitude for your recent assistance in addressing the issues I encountered at Chino Hills Ford. Initially, my experience did not meet my expectations, but your proactive approach and dedication to resolving the situation made a significant difference. When you reached out and took the time to understand my concerns, it was clear that customer satisfaction is a top priority for your team. Your prompt actions and thoughtful solutions turned my experience from a challenging one into a highly positive one. I truly appreciate the extra effort you made to ensure all my needs were met and that everything was handled to my satisfaction. The improvements made have greatly enhanced my overall impression of Chino Hills Ford, and I am now very pleased with both the service and the outcome. I commend you and your team for the professionalism and commitment to resolving the situation effectively. Thank you once again for your exceptional support. I look forward to continuing my relationship with Chino Hills Ford and will be sure to recommend your services to others.

The staff was friendly, knowledgeable, and never pushy. They answered all my questions and made the entire car-buying process seamless.

I live in Las Vegas. After being lowballed by multiple dealerships in Vegas, I decided to try my luck with selling my car privately. Omar from STG reached out and offered me the private party value for my vehicle, as a trade-in to STG. He said STG could pick the car up for a small fee or I could drive it down to their location in Montclair, CA. I was very hesitant on working with STG, as there are so many horror stories about crooked used car dealers. I felt I would be in a vulnerable position if I were to drive the car there and they were to lowball me. I decided the risk was worth it to me for the extra money, and I drove it down. Immediately, Danny greeted me and started the inspection process. I had been upfront and honest with them about small imperfections the vehicle had, so there were no surprises. After inspecting the car, Danny confirmed that they would purchase the vehicle from me for the previously agreed-upon price. This is a standup dealership with great customer service. I feel I was treated very fairly and I would absolutely recommend them to anyone looking to get top dollar when trading their vehicle. They even gave me a ride to the airport after the deal was completed. Thank you for making the process so easy!

Working With Erwin Great Guy To work with. Meet all the needs corrected any issue with the vehicle. Will Be looking to buy at end year from this dealer. Vehicle was well presented and detail and on date of sale again.

The staff is very helpful, very knowledge able, and very friendly even with a small purchase or no purchase at all.

Bryan was amazing to work with he got me in and out of there quickly and worked hard to find me the best rate .

After 3 trips to the dealership we wound up buying the used 2022 CX-9 we had been looking at all along. We appreciated the courtesy, professionalism, knowledge of the product, and minimal sales pressure of Taylor, the sales rep. He went out of his way to help us before, during, and after the selling process. The only reason for our review's less than perfect 5 is that a follow up email to obtain contract information, and a postal mailing of an owner's manual were both forgotten resulting in us having to make needless 25 mile drives back to the dealership. These were promised by a finance person, not the sales person.