New and used 2025 Ford Transit-350 wagons for sale near North Richland Hills, TX

Nice facilities and friendly staff. The only thing that was annoying was the wait once the deal was agreed upon. I informed the salesman that we were paying by check so no financing and was not interested in any extended warranties or after market items. I told him we would go to lunch and come back and he assured me that the process would be complete in 1 hour. We sat there for 2.5 hours because the 'finance person' was backed up. It would have been simple to just let us leave but I realize that car dealerships don't want you to leave once they have you there. Times are changing and I think you need to change your mindset. We purchased both a Lexus and an Audi vehicle for my wife and both were done within 30 mins. The sales person at each dealership did the paperwork right there on their computer. No finance and no pressure to buy way overpriced 3rd party warranties. Most people are aware that you can purchase warranties if you so choose direct from manufacture for 1/3 the price.

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

I have been in the process of shopping for my new F-150 for a few months now. I was pretty set on exactly what I wanted, and the discounts that were applied did not leave a ton of room for negotiation. What my purchase ultimately came down to was the level of service that I was provided. Being a long time sales manager myself, I take customer experience very seriously. One of the dealerships that I was working with lost my business completely by not respecting my time, and ultimately providing what I would call a terrible experience. From the moment I began working with Pete Restivo, I knew that I wanted to make my purchase with him, and do business with Five Star Ford. Each time I stopped by, I was treated well by everyone that I interacted with, my time was considered, I never felt pushed to make the purchase, only supported in getting all the facts to make the decision. I do not leave a lot of reviews, and take it seriously when I do and I would absolutely recommend Pete Restivo and Five Star Ford to anyone interested in checking out a new Ford.

Ceasor always helps me out and does a fantastic job. All the mechanics do an outstanding job as well. The dealership is well maintained and clean.

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

Platinum Ford is the dealership we always use in our area. We have tried others, but have been disappointed. The thechnicians at Platinum Ford are competent and courteous. They always give us a call to keep us informed of any issues and to get consent before proceeding. Kyle is our designated “service manager” and he is top knotch!

My husband and I were in the market for a newer yet used car. We found the car we were looking for on their website and started the process online. Once we got to the dealership, they already had the car pulled up and ready for us to see. We decided we wanted the car and finance worked quickly and efficiently. We had a wonderful buying experience...and AFTER the fact, we noticed a leak by the brakes. They called us in immediately because of that being a safety hazard, put us in a loaner car and have been taking care of us! VERY pleasant buying experience!

They will try and make it right, kith drake went out on a limb to change the Triton warranty to the correct 1, 5 star still gets 5 stars

In the interest of fairness, I wanted to follow up on the negative review I left on Dec 20, 2022. The dealership, specifically Shaun A reached out to me and apologized for the miscommunication and inconvenience they put us through. And after some discussion, he agreed to lower the price of the the Edge that we were interested in by $500. It was an overall good deal and my wife and I accepted the offer and completed the sale that same day. No issues with the sales process and the paperwork was handled professionally and efficiently.

Outstanding .He was very helpful and knowledgeable.the whole process was excellent. The timeline was perfect. Check out was easy, all I ask for was done . My car wash and vacuum.