Purchased a car from Jeff Parness at Dave Smith Ford, went to the dealership on a Sunday to look at ford mustangs, did an on line quote request. and got a phone call within ten minutes, saw Jeff on monday bought the car, picked it up Tuesday. Best car purchasing experience
If you need a car call Jeff Parness
My husband and I purchased a 2017 Ford F-350 last week. We were actually planning on going to a different ford dealership but my father strongly urged us to try Dave Smith. Our salesman, Jadon was very helpful and greatly helped us throughout the entire process. We are very happy and recommend all of our family and friends to go there as well.
Had a great buying experience at dave smith ford.. Purchased a 2013 fusion se with low mileage for a very reasonable price and had a great experience with my friendly salesman, Jerry! He was very helpful and. Accomadating!! Would recommend them if you r searching for a new vehicle. Like the powertrain warrenty they add as well!!
Good Service........................................ But forcing us to type 50 Characters on a survey is ridiculous!
2019 Ford F-150 XLT Review
2019 King Ranch
by Michael from Lima
May 14, 2019
5
This is my fourth Ford truck. First was a Ranger, then an XLT, then a Lariat. This King Ranch fulfills my bucket list. Have had it only a week but it looks and drives great. Very comfortable ride.
My appointment was scheduled quickly with not many days in advance. My appointment only took 40 min. All staff pleasant. Thank you.
2017 Ford Escape Titanium Review
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
4
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
Thank you Kevin Haines for outstanding customer service! Kevin went ABOVE & BEYOND! I went to the Dealership Wednesday eve to test drive a vehicle the numbers weren't working so I found a different vehicle on line in Orchard Park Kevin was in training so I drove out to OP to check out the veh as I was getting close to the OP dealership - Kevin sent me a text: I hear ya wanna see a juke at Nissan Orchard Park? I'm here, and I have it pulled up for ya! It's beauteous! I was SO impressed not only was he already at the OP location he had the vehicle pulled up & ready greeted me with a smile! I drove that vehicle home within a few hours! He gained a customer for life!! I'm extremely impressed with Kevin and the friendly staff at West Herr Nissan in Lockport. ¿
The people were very friendly. I would recommend this dealer to a friend. One complaint is that they didn’t call me when my car was ready, even though they said that they would. I had to call them . So basically, I was without a car for the majority of the day.
2018 Ford Escape SE Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
5
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
First time customer of West Herr. I was in a little jam and needed a SUV asap. My sales rep was John Kennedy. He was fantastic. Not only was he a great representative but he was a very nice person. Extremely attentive to my needs and I was very impressed with his hard work and diligence. I'm so glad West Herr Nissan was my first stop. Thanks again John!
2017 Ford Fusion SE Review
Great Car! Performance and Luxury
by bapper1 from Newark, DE
May 16, 2019
5
I have a Fusion Sport (Twin-Turbo V6 with 325 HP and 380 LB/Ft or torque). The car also has a computer controlled suspension, heavy-duty transmission, 19" wheels, high performance tires, all-wheel drive, and a bunch of other stuff. The cars luxurious and quiet except when you want it to show you its "stuff". Then it's a monster. I have had no issues with the car in 2 years of ownership.
Dave Loft was incredibly helpful and made buying my 2012 Jeep Grand Cherokee from Towne a no brainier.
2019 Ford Flex Limited Review
Hidden jewel!!! Best car ever!
by Tarag from Texas
April 27, 2019
5
Amazing seating!! Amazing technology!! Smooth ride!
People are missing out on not getting a Flex!! You won’t be disappointed! We ended up with a 2018 Ford Flex found on Cars.com
I had a problem with my remote starter, after the Techs. did their trouble scooting they found out that because I had installed a custom hood that there is a safety sensor that wasn't being engaged when the hood was down. The team had to customize the hood to engage the sensor when the hood is down. Very grateful for a job well done.
I had purchased a 2014 ford expedition in Jan 15. I found this dealership online under cars.com and decided to check them out. From the time I first walked into the dealership, everyone was helpful, from the test drive, which I drove 3 different vehicles to the financing options I was given, thru delivery of my new vehicle, I received exceptional service. I live approx 30 miles from the dealership, and would not trust anyone else with my vehicle. The service is outstanding and on time. I would definitely purchase from this dealership again
Bought first truck there eight years ago, even though dealership is 65 miles away from home. Was amazed by the professional attitude of both sales and service staff, always going beyond expectations. Have since bought two additional vehicles from them. Best dealership I have ever seen!
Thank you to Orleans Ford, who identified and repaired a faulty oil sensor, which had been a mystery to my local service department in Texas. Tom Flower expertly figured the problem out in minutes.
Lionel @ Hartway is the salesperson you dream of working with to buy your next car! He will communicate in whatever way you prefer - instead of pushing a dealer visit, or calling you unannounced (I asked to communicate via email which he respected). He’s also extremely accessible, communicative, and HONEST! The rest of the Hartway folks are just as honest, kind and respectful as Lionel. I’d go back to Hartway to buy my future cars! HIGHLY RECOMMEND!
Very GOOD bunch of people . Very approachable with a willingness to listen along with the desire to hand out a feeling of friendliness to the customers . It makes one feel welcome when the Dealership Manager takes the time to say hello as he is going beyond his Management Position to help out by taking out the trash from the rest rooms . ( Great People , Great Service , Great Dealership )
Fast, friendly, reliable service. I count on my local Ford dealer to fix what's wrong in a professional, timely manner. I will continue to have my Ford Escape serviced at my local dealer.
The service was excellent's always ready to answer any questions that I had . top-notch customer service very happy with Orleans ford
2019 Ford F-150 XLT Review
Another good ride
by JBH from Spencerville
May 13, 2019
5
It’s a great drive. Drives and rides like a car. Satisfied with my decision. Looks great, drives great and I love driving it.
My thanks to Henry Ford!!
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