Used Honda CR-V Hybrid for sale near Pawtucket, RI

This review is about services provided by Nicholas Almeida. My daughter has been going to Parkway Honda for all her car needs because they are simply the best—we already knew that. But what happened recently exceeded our wildest expectations. She had an issue that required a substantial payment from the insurance company to fix. Nicholas Almeida (Nick) took charge of the situation, and from the very beginning, he was incredible. He contacted our insurance company, patiently explained the problem, and for THREE WEEKS, he handled everything. He worked with not one but two appraisers, engaged in multiple conversations with the insurance company, filled out the forms they insisted on, emailed documentation and test results, and kept us informed every step of the way. Thanks to him our insurance company covered the cost of the repairs. We have never seen such exceptional customer care and professionalism, especially when dealing with a difficult insurance company. We are absolutely blown away by Nick’s dedication to his work and his commitment to his customers. We only wish there were more people as proud and passionate about doing an excellent job as Nick is.

We purchased a 2024 hybrid sport touring last July 2023. We had been driving a BMW X3 prior to this car. So far I really enjoy the vehicle. It is not a BMW in terms of handling and engine performance. The upside is hopefully it will not cost as much to keep on the road as the BMW. Also gas mileage is pretty amazing for a large vehicle like this. Most of the time we average around 40 miles per gallon around town and 35 or so as long as we're not driving 75 plus miles per hour. The Bose stereo system is great, better than the BMW in my opinion. Even though the sunroof is not panoramic we didn't open the BMW sunroof because if it broke replacing or fixing it would have been three plus thousand dollars!

My recent experience at Parkway Honda was mixed, but because of the follow-up care that I received, my rating is 5 stars. I brought my mom's car in for a regular service on a Thursday feeling lucky that I was able to get an immediate appointment. The mechanics could not finish the job and I was asked to return the next morning which I did. I was offered Uber service, but chose to wait for the car. After 3 1/2 hrs, Nick, the service advisor, offered me a courtesy car remembering that I mentioned an appointment I had to be at that afternoon. He was exceptional in his interactions with me in every way. I accepted the car which was a new Pilot. Very nice. Here's where it gets good. I damaged the car. James, the service manager, carefully explored repair options, preventing me from paying hundreds of dollars out of pocket for repairs. Huge relief! So, while I was bummed that a regular service on Mom's car took 2 days and the use of a loaner car, I credit Nick for making the experience bearable, even pleasant. He was courteous, empathetic and accommodating. I was additionally so bummed to have damaged the loaner, and I credit James for working in my best interest to solve the repair issue and with efficiency, kindness and professionalism. Could have gone very differently. I have been bringing Mom's car there for years, and will continue to give them my small, but loyal business. Feeling grateful for Nick and James at Parkway Honda.

With 40-48 mpg around town and close to 40 mpg on the highway, we have saved several thousand dollars on gas by trading our Odyssey for this CRV-hybrid. It can carry a lot of baggage and is really comfortable on long trips. Great heating and cooling system, top-notch reliability with low maintenance costs. Our other car is a 2014 CR-Z hybrid, and we've owned 8 Hondas to date.

From day one, I could work all the levers, buttons and knobs. The touchscreen is smaller than we wanted, but it’s perfectly fine for everything we need and is easy to use even when driving, due to large icons. The ventilation system is wonderful at cooling us; heater hasn’t been needed yet. The steering wheel seems to be made just for me, and has no edges anywhere. I like that it takes regular gas, is peppy and fun to drive, and gets great gas mileage. It’s a luxury car to me without the luxury cost. And oh yeah, it’s pretty!