New and used 2025 Honda Pilot EX-L AWD for sale near Willow Springs, IL

This was my second visit for routine maintenance and both times my appointments were on time and everything was explained to me. Their waiting area is so nice and has whatever you?d need . While waiting I have either received text messages on status of my vehicle, video of the under carriage inspection and my service writer would stop in and check with me. The service dept is a class A department in all aspects.

My first new Honda after selling GM BMW Chrysler and Subaru for 34 years. Good quality so far very reliable. Don’t like the auto start feature but this can be turned off. 3 rows without paying for a full size GM or Ford. Workmanship and fit and finish is good

My visit was excellent. Giovani my service advisor during the visit took care of everything professionally, he was great.

We have driven various Hondas for over 25 years but this is our first Pilot. We are thrilled with the quiet and comfortable ride. We are looking forward to traveling in comfort, safety and style.

Recently went to purchase a vehicle and Luis made the process fast and easy, if you’re looking for someone to help you with the whole process he’s the guy to look for help.

The electronics are not easy to acclamate to, and some are downright difficult to figure out. You have to know how to do it, as the system does not lead or assist you. So, you have to look everything up and even then, it's frustrating. I had to Google how to turn off the Lane Departure assist, and after following that step by step, it still didn't turn off. It says it's off, but we still get the alarm, eetc.I also have a 2025 Subaru and I don't have any of these problems. I like driving it, I like the room in the interior, and I like the looks. I have the Trail Sport.

Kamal met my husband and I at the door. He was very pleasant and knowledgeable. He worked with us and answered all of our questions. It was very nice to work with him.

I give it a 4 stars because this is the second time for the same problem. This time I got a loaner. Much better this time.

I just bought an accord from the Honda Superstore. Overall a smooth buying process. The car is great as stated. Highly recommended for buying a new or a used car.

Purchased a used car and have taken it in for service. Friendly and quick service

Nick knew the answer to every question about cars my cousin and I asked him for two days. He got me the product I needed and make the process fun. The facility was also outstanding. The purchasing with the manager took too long- The end with the finance guy seemed like a scam. I know I ended up overpaying just to get out of there after 4 hours of sitting.

VJ was very professional very helpful very courteous as well as knowledgeable pertaining to car maintenance its a plus for Rohrman to have him on there team.

10 STARS I’ve been coming to this location for few years and overall, I have to say that they are very attentive. When they list and explain the problem with my van, they are always clear. Marco from Service Department always goes above and beyond…the best experience. From pulling into the garage to getting my rodder fix, to rental car, he made it a stress-free transaction. Which I believe, is how it should be. Marco is always friendly, professional and efficient. I cannot forget Carlos who helped walked me through rental car yesterday. He was very knowledgeable and patience to my questions. Then the other Marco from Service Porter did a fantastic job washing and cleaning my van. I mean, my van looked brand new…he was very thorough. I have never experienced this kind of service. My one-hour commute to this location is totally worth it. Great hire manager. Even though this facility is a first come first serve basis they can get very busy here sometimes, but when I come in when they first open or even at 9am I am usually out the door within 1-2 hours. The staff/check-out will do what they can to help speed the process. It really depends what type of work you need to be done.

I have purchased over 25 cars from this dealership. They are most helpful in all aspects of the purchase process. Terry is an outstanding salesman and easily guided us through the sale. I strongly recommend Gerald Honda.

I was fortunate to find a used CRV in my price range at Schaumburg Honda. The sales team was very attentive, had a good understanding of my needs, and was very responsive. I ordered an extra key, and 2 days after purchase when I went to pick it up, the service dept advised I needed both Differential and Transmission fluid changed - $500! The sales department had denied the repairs when the car arrived at the dealership. However the service department advised they were needed. I was very firm with my expectations that these 2 services should have been included in the preparation for sale, and the sales team agreed. They subsequently changed both fluids. Had I not ordered that key, it would have cost me $500 at the next service appointment, and that is not right. The issue was resolved in my favor, however I'm suspicious now. If you purchase from this dealer, ask to see the full detail on the services required that were identified upon the intake of the car, and which ones were actually done in preparation for the sale.

It was fast and efficient. The communication was the best! Selena was so helpful and kept me updated the entire time.

Pawel was honest, straight-forward, and very easy to deal with. A very low pressure sale; not some of the gimmicks other dealers use. Would highly recommend.

Vince saw my purchase all the way to the end. He went out of his way to find the HRV I wanted and picked it up himself. I've bought several new vehicles and he is the best sales representative I've ever dealt with. He is a number 10. I won't hesitate to recommend him and the dealership .

Edit to prior review: We had an issue with a used CRV we bought there after a few days and had to bring it back but they did end up fixing it for us.

i’m so pleased with the whole staff, and they the way they treated my husband and i,as we leased our two new cars thanks to all the staff at Saint Charles Honda! i loved my experience, and I love my new HRV!!