Used Honda Pilot EX-L for sale near North Andover, MA

This review is about services provided by Nicholas Almeida. My daughter has been going to Parkway Honda for all her car needs because they are simply the best—we already knew that. But what happened recently exceeded our wildest expectations. She had an issue that required a substantial payment from the insurance company to fix. Nicholas Almeida (Nick) took charge of the situation, and from the very beginning, he was incredible. He contacted our insurance company, patiently explained the problem, and for THREE WEEKS, he handled everything. He worked with not one but two appraisers, engaged in multiple conversations with the insurance company, filled out the forms they insisted on, emailed documentation and test results, and kept us informed every step of the way. Thanks to him our insurance company covered the cost of the repairs. We have never seen such exceptional customer care and professionalism, especially when dealing with a difficult insurance company. We are absolutely blown away by Nick’s dedication to his work and his commitment to his customers. We only wish there were more people as proud and passionate about doing an excellent job as Nick is.

OVERVIEW: Found this used 2019 Pilot Touring with AWD, and 8 Passenger seating. It was in great condition. Exterior and interior colors were exactly what we wanted. Purchased it with aobut 74,500 miles on it, newish tires, roof rack rails (great for mounting a backback). Clean carfax. Overall, I'm super glad we got it. We hope we get 200k miles or more out of this Pilot just like we got on the old one The drivetrain is smooth and provides enough power to move us when all 8 seats are used. Lots of comfort and tech features came with this one. DRIVING: Very smooth transmission shifts. No gear hunting issues with the transmission like those reported on the earlier models, especially on the 2016. Feels more luxurious than sport which for us and the family, it's great. Plenty of power for a family hauler. You can use the paddle shifters in Sport mode. 4 AWD drive modes - Normal, Snow, Mud, and Sand. COMFORT: It's super quiet inside compared to the 2011 model. Not as much road or wind noise like our old Pilot. The steering and suspension handles the road nicely, especially on our crappy California pothole-filled roadways. Lots of room. Nice leather seating with ample leg room. Feels a little bigger than our 2011 Pilot. Kids confirmed it feels a little bigger. Front and middle row heated seats are great! Adjustable armrests for front driver and passenger give good support. Plenty of leg room in 2nd row. Small adults and large kids in the 3rd row will be fine. Feels roomier than the 2011. Lots of cup holders. Seats are easy to move and adjust. Single push buttons to move the middle seats forward to get in and out of the 3rd row seats! Easy to flatten them as well to give you room to haul stuff. Rear door sunshades are included in this trim as well. Sunroof with tilt comes with this model, too. Entertainment and Technology: The entertainment system is really nice. 8in touch screen with Apple CarPlay (Android Auto as well) is excellent. Love how GPS displays on the screen while having the ability to have other apps open on the phone. 10 Speakers sound great. The multiple information dashboard can be customized. Looks sleek. The screen is big, bright, colorful and I set mine to show the tripometer information - miles driven, MPG, and range. You have other options - Nav, AWD torque distribution, entertainment info, etc. Outside temp, ECON mode, Adaptive Cruise Control, Lane-Keep Assist System, safety systems, and other indicators are on-screen. Rear entertainment system has yet to be tested but it can play Blu-Ray discs and has an HDMI port and AC plug for another input source. Comes with 2 wireless headsets and a remote control as well. So far, we found 4 USB charging ports. There are lighter ports available as well in case you need more power. Can't wait to figure out CabinTalk when we go on a road trip. You can communicate both ways with the rear passengers using the internal mics, speakers, and Rear entertainment headsets. The motorized rear tailgate with hands-free kick motion open and close is nice to have as well. Keyless entry system with auto-unlock and walkaway auto-locking features are included as well. Remote start is also included with the Touring trim. Safety: Bright LED headlights and well-designed daytime running lights. Auto high-beam LED headlights were a nice surprise.The Adaptive Cruise Control and Lane-Keep Assist are freakily awesome. Keep your hands on the wheel though because it's not perfect. The camera and sensors can get confused. But they're good to have for safety and driving assist, especially on long rides on open highways. Blindspot monitoring, rear cross-traffic sensing, and parking sensors are included and help in those situations. I always disable the collision mitigation feature due to potential problems with the system potentially braking at wrong and dangerous times.

Bryanna helped me from the moment I arrived at the dealership. She listened to my concerns and helped me. Her professionalism and charisma made all the difference that day.

Great 3 row SUV.. Drives a bit heavier in feel than my Honda CR-V. good performance. comfortable seats, quiet while driving, 25 mpg on highway..

Clyde has always been honest, easy to work with and thorough with all the follow up details. I bought my first new car from him after shopping all the local Toyota dealerships and he was the only salesman I found to be professional and straightforward. I have continued to return to Atlantic Toyota to work with Clyde over the years and several cars and highly recommend him. Just bought a Camry and couldn’t be happier!

Bought a nicely used Honda Pilot SUV at Honda of Reseda, Reseda, CA, make sure you speak to Amir-sales and/or Tony-mgr. Great set of nice professional folks. You can tell everyone likes working there. They will give you the best price, too.

I traded my car in today with relative ease. Shantelle and others were very helpful. I was able to test drive several cars before deciding.

The Pilot car is a reliable spacious family suv. Only annoyance is the lane assist appears to be too sensitive especially when driving windy 2 lane roads. Suggest change factory tires for snow driving as opposed to CR-V that held better on standard tires. Only minor complaints vehicle is a good pick.

Waited to give an honest review. 4 years later, I know have 109,000 miles on my 2020 Pilot Tour. The bad: It developed the known crackle sound coming from the speakers. This was fixed under warranty twice. The second time not coming back and has been fine. The looks are "meh". My wife's Nissan of similar trim level has a far nicer interior and much fancier seats. On curves the "warning" light flashes on my dash and the steering wheel shakes sometimes if a car is coming from the other direction. It's annoying, but I hear a problem for many manufacturers with these safety features, not just Honda. The Good: I consider my Pilot practical. It does everything well, just not flashy. My previous car was a 2012 Honda Pilot that I put 190,000 trouble free miles on. This Pilot with an updated transmission feels MUCH quicker. It is much easier to drive. It handles well, averages around 24 mpg on my commute (non expressway), and has been trouble free outside of the speaker issue. It hauls the family well, with lots of room, especially if the 3rd row is not used. I put on the dealer installed trans cooler and trailer hitch to tow a couple of waverunners, which it hauls easily. If you can get past the "ok" styling, it is a car that does everything well and my reliability has been very, very good so far.

Worked with Chris Maloney to purchase and trade vehicles.It was a very professional and positive experience.

I love our 2016 Pilot EXL AWD. We bought it as a one year old CPO coming off a lease. It has had its share of the first year model blues. Not as reliable as I want it to be, but once the bugs were fixed, it’s been pretty smooth sailing. I love how it’s always ready for any adventure. The extra room is always welcome as we drive up and down the East cost between FL and NJ. We get to bring everything we needed and never worried about the weather. The AWD is great not just in the snow, but in any weather. Best AWD I’ve driven in the snow. The VTM4 AWD works so well, you’d think you’re driving a full time 4WD vehicle in the snow. It also helps in the rain as well. Accelerating with this much weight and a powerful engine requires a lot of traction. Coming out out of a corner in an incline, most front drive vehicles would spin their tires before the stability control stops the spin to regain control. The VTM4 senses the incline and automatically applies power to the rear wheels adding significant traction. Never spun the wheels of our pilot in the rain. Our FWD Passport, on the other hand, looses tracking during acceleration in the rain specially if it’s on an incline. One regret for buying that AWD SUV. We thought we won’t miss the AWD in the south. Now the 2016 Pilot certainly had so many bugs that would deter a lot of people from buying it used. We had the CPO warranty. And on top of that, we bought an extended warranty just because. Turned out to be a good idea. Most the the quirks happened during the warranty periods. From an expensive evap failure to transmission problems to sunroof issues to battery replacement. We had the famous transmission judder that required multiple visits until they finally had a permanent fix. Multiple fluid flushes and a software reprogramming took care of it. The sunroof didn’t want to close at times. Weird considering we don’t even use it often. Warranty covered everything. After the warranty expired, I learned that resetting the sunroof was an easy task. There were a few problems that I couldn’t remember or not technical enough to understand, but they were all fixed under warranty. Now driving it without warranty. So far it’s been good. Just keep up with the maintenance schedule and it should be fine. Replaced the OEM tires with Michelins CrossCimate2. It feels like it can go anywhere. Wet driving was further enhanced. The OEM tires had good traction, but wore out too quickly. Silly me bought a second set before going to Michelins. Overall, it’s a really nice SUV that’s fun to drive. It has plenty of power to haul 7 people easily or 3 people, one small dog, and everything needed for long distance traveling. It has an awesome AWD system that can get you anywhere. It helped us navigate around flooded areas on our way back home after Hurricane Irma. Where smaller vehicles couldn’t pass, we went through. The things we went through would have stranded a less capable SUV. Only thing missing really is CarPlay. We missed it my a year. Oh well.

Amazing experience! Trevor was great and would recommend everyone to purchase their car from here!

Truly a dream this SUV ! The amount of space and comfort is simply incredible! My family and I love everything about our Honda Pilot , such a luxurious vehicle!

Great service experience with McGovern Hyundai. I was on my way out of town for a few days, and found an oil leak in my car. They took it in since I wouldn't be using it for a few days anyway. While I was away, they diagnosed it, put in the warranty claim, and kept me informed by phone and text the whole time. When I came back, the parts were ordered and on the way, and a day later I had my car. Super easy, super organized and professional. Thanks Letizia and McGovern Hyundai!

No complaints overall on performance and durability. Only drawbacks is road noise. If you like to avoid road noise, this car is not for you. noise is too much than expected. i even went to Honda dealer to report noise, they replied me this is normal honda noise.

Vehicle covers our needs for towing the family fishing boat. Great for winter driving in our region. This model year cargo space is better than many of the other SUV's available.

Have had 4 Hondas. One I put almost 300,00 miles on with no major problems. Will buy more. Handles with ease, plenty of storage. We've had 2 Pilots and 2 Ridgelines.

Amazing service done by kind people. After having my last car ownership experience go so poorly I’m happy my car is being serviced at Kelly VW! The dealership itself was clean and modern, making me feel very happy to be spending the waiting time in such a nice area. Overall couldn’t recommend Kelly VW enough!

The SUV meet all my family need with space, seating and tech that come from the factory are perfect for us. My wife works as an independent contractor she has a lot of equipment to move during the job hours. Picking kids from school after work work out perfectly without having to toll trailer around with her.

Alex Lima was great to work with him. I really recommend him. Great human being.

Had the car for 5 years and had 59,000 miles. I loved the car and had no mechanical problems. Decided to trade it in to get a newer model while I could get a good amount on the trade-in.

Had a great experience buying with Trevor! Very knowledgeable and attentive to all of my questions.

Tons of room, great MPGs, comfortable. Can’t say enough about this vehicle. Would definitely buy another one. Better than the BMW X5 by far. Fun to drive as well.

Bought our 2022 Passport at Boch Honda West and felt no pressure from Mike or Rich during the process. Service over the past year has been seamless and stress free. Very accommodating when a timely recall was needed. Supplied a rental without issue.

Honda makes a very reliable vehicle. The Pilot comes with a bevy of extras and has a very smooth ride for a medium sized SUV.

My experience at McGovern Hyundai of Danvers deserves recognition-especially of Letizia Talluto, the Assistant Service Manager. She truly defines what exceptional service should look like.

Near a perfect vehicle and purchase experience. Best SUV I've owned even better than my last two Acuras MDX. Better than Toyota in many ways including pleasing to the eye, performance and power. I'd purchase again

Juan was able to get me in and out at the very end of the day for an oil change that I scheduled the day before. Very helpful.

3rd Pilot owned in last 15 years. Each with more advanced features. Always reliable if you do all the required maint. Always a good trade value too, even with 100K + miles ! Combination of practical space, reliability, fuel economy , and performance can't be beat......Love my Honda !!

The folks at the dealership made buying a car easy. Joe was superb. Great experience

Love, love, love! You can’t go wrong with a Honda & this new Pilot is the bomb! It offers comfort, all the conveniences of a smart car and looks great in the meantime. It is a great investment

Sean from Honda North Washington professional, communicative over text and email and generous with his tim to get my car back on the road. Thanks Sean!!

This is the best car I've owned. The Touring includes a third row and backseat entertainment (dvd player). Perfect for a family. Never had a problem with it and still going strong in 2023.

Used the express service for an oil change and tire rotation. Was in and out in far less time than a Toyota dealer I go to and that's with having an appointment at Toyota. Also, there were a couple of minor things that were due to be replaced. They told me about them but absolutely no pressure to do the work.

From ford explorer and chevy to Honda Pliot. Best SUV I ever own! Never go back to Ford and chevy again. Great car for family trips and super comfortable with space.

Duarte was amazing in assisting me in getting my new car! The team was quick to process everything and answered all my questions, making the car-buying process as smooth as possible.

This car is a big step up from a Nissan Altima. Lots of space and the ride is smooth. The engine is a bit noisy when idle(clicking noise from the direct injection), and there's also a drone sound when acceleratinf beyond 60mph(not sure if this could be cause of the new tires or not), but other than those noises, it's a smooth machine!