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Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.2 (4728 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
2019 Hyundai Kona EV Ultimate Review
The most state of the art car I’ve ever bought.
by JLG 437 from Winchester CA 92596
April 16, 2019
5
This car met all of our needs and expectations. It’s driving economy is great and it’s performance is much better than I expected. It’s technology is top of the line.
I'm writing this review based on the incredible experience I had with Dan Meegan, one of the Sales Managers at Napleton Loren Hyundai. I came to Dan a the end of my rope. My 2015 Hyundai had been leased through Grossinger Hyundai in Lincolnwood,and after multiple unreturned phone calls from them plus a bizarre interaction where the phone rep insisted that she had spoken with me and had scheduled an appointment with me (both untrue), I was on the search for a Hyundai dealership that would provide some much needed honest customer service.
Enter Dan Meegan.
Dan promptly returned my email and understood that it was easiest for me to correspond via email versus over the phone due to my schedule. Positive points for this. I can't tell you how many times I tried to email Grossinger and only received phone calls in return. What is the point of asking you to email me if you just continue to call me?! UGH! Anyway - so Dan and I proceeded to email throughout the day while I explained my situation and he searched for what might be a good solution.
Do you know what the solution ended up being? Waiting and not leasing a new car right now. I am not sure what other dealership would have been this honest with me. Instead, they would have finagled to get me in, fast talked me into confusion and then put me in a lease I was uncomfortable with. Not Dan.
I cannot tell you how much his honesty and interest in doing the "right thing" meant to me. I can lease/buy a car anywhere - but without a doubt, at the end of the year, I will be going to see Dan at Napleton Loren Hyundai. Such a great guy. Thanks again Dan...and sorry for the belated review. Life is crazy!!! :)
Vehicle available to be shipped to your home. Contact
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Perfect experience!
by Luke from Frisco, TX
November 6, 2018
3.6 (535 reviews)
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Their website quoted a lower price for the 60K-mile service than was charged, but the service advisor gave the true price to me up front before they started the work. They also updated the gas mileage rebate (caused by Hyundai giving too high a gas mileage rating for the 2013 Elantra).
I bought my first car ever waaaay back in 1999 (a Pontiac Sunfire from Loren Pontiac), and then a Hyundai Tiburon from Loren Hyundai in 2003. I decided that I wanted a new car a couple months ago, and I checked out Loren's website. I found the car I wanted (a Hyundai Tucson Night) and within a few days I went into Loren Hyundai in Glenview. Immediately I was greeted by everyone as I walked through the door, and the salesman Jeff Rezman helped me out. I told him the car I wanted, and within a couple minutes we were in a Tucson Night on a test drive around Glenview. I loved the car instantly, and a short time later, I was driving home in my brand new Caribbean Blue Hyundai Tucson Night. Jeff was a fantastic salesman; he worked with me to get the price down to where I wanted it. He offered me water/coffee/soda numerous times. Most importantly, he gave me a thorough demonstration on the car's features before I left the facility. I greatly recommend Loren Hyundai, and when I'm ready for my next vehicle in a few years, I will certainly get it from them.
My name is Filip and two days ago I purchased a brand new 2016 Genesis Coupe. Salesman Reda Bou-Ali along with a few others helped me through the whole process. They where very helpful and answered any questions I had. Great experience and I would definitely recommend Gregory Hyundai to anyone.
Customer service is excellent. Reda Bou-Ali was great in helping my sister and I getting a car. We really received a great deal, especially for the first time buyer.
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