I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Robyn made the buying experience a very good one. We drove completely across town to buy from her because of our first impressions over the phone and the speed of her response to our inquiries. There was no pressure from anyone and we felt that we got straightforward answers to our questions. We love our 2019 3.6L Outback Limited and would shop there again.
wow, Wow, WOW!!!! 5+ Stars for Jason Paynter, Justin Herald and Sternberg Automotive Group. They are so cordial and respectful to the nth degree. I am so impressed with their work ethics and integrity. Justin and Jason displayed the willingness and ability to go ABOVE the competition. Sternberg Automotive Group is the same way. They don't hold back to deliver complete customer satisfaction. I have been in sales a good part of my life and would be majestically happy to be compared to this business and the people who work there. Thank you, Mr. Paynter and Mr. Herald. You guys, along with the rest of Sternberg Automotive Group have gained a "YUGE" client and friend. I am spreading the word about you guys. I also met their Service Manager, Chuck Bratcher and expect great things from him too. I trust service will be as wonderful as the sales experience. I can't say enough about the folks at Sternberg Automotive Group. I think in the couple hours I was there shopping everyone who works there said hello and asked if they could help me. You are treated like someone special at Sternberg Automotive Group, for sure. A shout out to Jackie Paras also for recommending you and being with me while buying 2 cars in one day. I am blessed.
My husband passed away 2 months ago. I was left with 2 cars I've never been comfortable with (too big for my taste) & not a lot of money. Alex worked with me, & now the big cars are gone, & I'm in a 2017 Chevy Cruze, that will be excellent, reliable transportation for my son & me. Alex is knowledgeable, personable, funny, & he has heart. You cannot go wrong working with him! Thank you, Craig & Landreth -- & especially Alex -- for putting my mind at ease. Last night was the first night I've slept more than 5 hours since losing my husband. Peace of mind is everything (& a cute car doesn't hurt!).
Took my 2013 CR-V in for oil change and walked out with a new 2018 CR-V. Nice place, quick service and knowledgeable sales staff. My second car from here.
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