INFINITI Q60 for Sale in San Rafael, CA

A bit different than the atypical dealership being in the middle of a large and busy city, but that doesn't stop the customer service from shining through. I'd highly recommend for purchase of a new or used vehicle.

It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.

All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.

First time buying online...

Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.

I am beyond ecstatic and grateful for the service I was provided by Jeff Lopez and Marin County Ford's management. This team went above and beyond, BY FAR, to make sure I got the best possible car for my money. They made every possible effort, and then some, to make sure to provide me with a brand new car and make it fit with in my budget and financing better than I thought would ever be possible within the context of my situation. I highly recommend this dealership and team. I have already told a few coworkers to check out what this team has to offer. I really could not be happier with the service I was provided and the car I ended up getting. This dealership really tries to do everything for their customers and their situation.

Bought a used 2015 Acura TLX at Barocci Motors. Excellent customer service. Vehicles are priced aggressively to minimize any anxiety over buying. Felt like they wanted to make sure I was happy in buying a car. Will definitely use them again when buying.