New and used 2025 INFINITI QX55 SUVs for sale near Santa Fe Springs, CA

Do they send Infiniti service advisor to Japan for training? My service advisor was polite and very customer oriented. I was sitting in service waiting area. When Mr. Ortiz came to inform me about updates, I was ready get up from chair to talk to him. He came and knelt? down then explained to me about current status. Wow, I thought that was very cool and definitely customer oriented action. That moment I was thinking about buying another Infiniti next time.

They have always taken care of me and my car. Unfortunately my car came with a manufacture defect which has meant multiple visits to the dealership but they always been very nice to me and had put up with my nagging. Edson has taken care of my many times and his service is alway great.

I wrote an earlier experience and I gave it a 1 point. Well the manager call and it changed everything. I tried removing my comment but it will not let me for some reason so I wanted to do an update. August 9, 2024 By Carlos from Pomona, CA Ford Chino Hills: I wanted to express my gratitude for your recent assistance in addressing the issues I encountered at Chino Hills Ford. Initially, my experience did not meet my expectations, but your proactive approach and dedication to resolving the situation made a significant difference. When you reached out and took the time to understand my concerns, it was clear that customer satisfaction is a top priority for your team. Your prompt actions and thoughtful solutions turned my experience from a challenging one into a highly positive one. I truly appreciate the extra effort you made to ensure all my needs were met and that everything was handled to my satisfaction. The improvements made have greatly enhanced my overall impression of Chino Hills Ford, and I am now very pleased with both the service and the outcome. I commend you and your team for the professionalism and commitment to resolving the situation effectively. Thank you once again for your exceptional support. I look forward to continuing my relationship with Chino Hills Ford and will be sure to recommend your services to others.

JOHN NGUYEN HAS BEEN MY SERVICE TECHNICIAN FOR OVER 5 YEARS. HE IS NO LESS THAN TOP NOTCH PROFESSIONAL. UNDER CARE OF JOHN IN KEEPING MY SERVICE VISITS IN CHECK, MY V8 NISSAN NV 2500 HD 2013 MODEL NOW HAS OVER 400,000 MILES ON ODOMETER. I WAS VERY PLEASED TO BE ASSISTED BY SERVICE TECHNICIAN KRYSTA, WHO WAS VERY PROFESSIONAL, AND KEPT ME UPDATED ON PROGRESS ON MY VEHICLE AT REGULAR INTERVALS. KEEP UP THE GREAT WORK!!

From 2021, when my Q60 was first transported to Infiniti of South Bay for system calibration work, and to date, the quality of services I've received is always spot-on and without equal. Without exception, my interactions with the entire staff have been nothing short of excellent! Regiment comes to mind, as they operate sort of in lockstep, as a cohesive team of seasoned professionals. And once again, Jerry Vargas performed a stellar job looking after my Q60's needs, added to being the only facility (from my research) to solve an engine area (chirping) noise issue which has plagued many "Q" owners. Clearly, a raise/promotion would be very much in order, IMHO. Lastly, I could best describe your facility/staff as a 5-Star Spa - For your vehicle! Special thanks also to Carlos, Zach, Felix, Noel, Mike, et al.

I have gotten the best service from the Nissan dealership in Cerritos! My Service Advisor Krysta Ysais is the best she was very informative with the questions I asked about my service, and has a great personality. 💕

I worked with Mike Velasco and tj boldt. They were great at explaining the whole picture and not leaving any questions. I feel I got an honest deal with a great customer service.