Used INFINITI QX60 for sale near Glen Ellyn, IL

Communicated with John Leno from the Schaumburg facility online. John understood my needs and responded quickly with Jeeps to review - after a bit of humming and hawing on my part, I changed my mind to trucks. I found a truck at another facility, John had it tranferred and within 2 days my soon to be truck arrived - and it is a beauty. John was training Matt and they both demonstrated immense knowledge throughout the interaction and I appreciated the ease of communication (not pushy). I cannot comment on the financing portion of the transaction, but closing went just as smoothly with Hubert and his supervisor. WHile impressed with my transaction I was also impressed with the amount of time that was placed on the training of new employees, or employees transferring. While yes my truck need a repair on the fog lights, it is covered under their warranty, I am highly impressed with my experience. From walking in the front door, to having John take my picture of me and my truck with a giant yellow ribbon... every individual at Carmax truly made the buying and trading experience a wonderful experience. Team Schaumburg, keep up the great work, each of you understand the true meaning of Customer Service, and that is important to some customers like me who still cherish old school values.

I bought my 2020 QX60 June 2023 with 12K miles on it. Wanted something a comfortable ride and plenty of seating since I now have custody of my two grandchildren. This vehicle has been great with no repair issues at all. Gives the kids plenty of room in the back seat. Love the leg room up front along with the heated seats. Would highly recommend

Fantastic experience all around. Magdalena was very knowledgeable about the car I was interested in and was instrumental in guiding me through the process. The entire experience was smooth, friendly and professional. Joseph was a delight to work with in finance and he was patient and knowledgeable in working me through that process. There is a reason I have been coming to Infiniti of Naperville for years, and it is because of their team members. Buying a car is stressful enough, but it truly helps to have partners in the process who understand and appreciate my needs and work hard and collaboratively to meet them. Most importantly, Magda and Joseph are great people and I enjoyed hearing about why they are passionate about what they do. Just a great experience all around.

Wendy was my sales person and she was the most sweetest person ever. Gave me a great deal!

I’m not much of one for writing reviews, but in the case of Infiniti of Naperville, the extraordinary and impeccable service and attention they have recently provided me must be acknowledged. Short story – I needed to have them replace the engine in my Nissan Maxima. Jon Vargas, my service rep, arranged to get an engine delivered to the dealership within the next couple of days, and then have it installed and the car ready no later than Saturday just before I was to leave on vacation on Sunday morning with my daughter for a week. Saturday came and as promised the car was ready. I picked it up, and on the way home from running a few errands, the Check Engine light came on. At first I figured it might just be a “nuisance” sensor fault, and thought it’d be OK. But once home, without going into details, more severe symptoms arose - the car would no longer start, all kinds of error messages were appearing! I texted Jon in a panic, not sure what to do as I was leaving on vacation the next morning, and the dealership was now closed. In response, Jon said he’d come right over (and also had his lead tech come over) - they drove over to my house (after their working hours – they were “off the clock”!) and personally spent 2+ hours trying to diagnose and fix the issue. Unfortunately, they could not restore functionality. At this point I’m scurrying around trying to arrange a last minute rental car that I could pick up Sunday morning (at a potential cost of $600), but Jon was having none of that. After a flurry of phone calls to the owner/general manager, they arranged for me to be able to pick up a loaner car at the dealership on Sunday AM. Not only that, Jon came and picked me up Sunday morning at 7:30 to take me to the dealership, where in short order I was able to get a loaner and be on my way on vacation an hour later. So this was a long story, but it serves to demonstrate what I feel is, in my experience, unmatched customer service. They made a promise that my car would be ready, and available for my upcoming vacation. When through no fault of their own it wasn’t, they did EVERTYTHING to make it right – coming over to my house when they were not “on the job” and had no obligation to do so, opening up the dealership on Sunday morning to provide me with a loaner vehicle, ferrying me there. These are simply extraordinary measures that demonstrate the ultimate in customer service. It would have been so easy for them to simply blow me off and say “we’re closed, have the vehicle towed here Monday morning”, and probably most dealerships would have. But not Infiniti of Naperville – the folks are the salt of the earth. I’ll never go anywhere else again.

The most recent service i received was excellent and prompt. Came in for a routine maintenance which went very smoothly and was offered a nice discount by Mike the service advisor.

The work was done well and quicker than I thought. I've come rely on their service department and have been their customer for many years

I wrote a review for this car after I had recently purchased it. I have have had it for two years now and still believe it is one of my favorite vehicles I have ever purchased. So it has 18,000 miles and I have had no problems. Not a single issue and if I thought I had an issue it was because I didn’t read the manual and didn’t realize how to use set the many options in settings. Lol. The interior is really nice and comfortable, the ride is smooth and there is a SPORT drive setting I can use whenever I need to pass a truck or slow car. That mode really makes a difference but I drive in ECON mode mostly because I like to cruise and save fuel mileage. Nice to have choices.

Tyler was incredibly knowledgeable while assisting me with my search. I can't thank him enough for the time and patience he gave me. If all sales staff at INFINITI Hoffman Estates are like Tyler, I would highly recommend this dealership to anyone interested in purchasing a vehicle.

I have a 2023 brand new off show room floor an my windshield has been leaking water from outside when it rains extremely hard outside had to take it back within 1 month of having it an they kept it for 70 + they replaced the windshield only for it to happen this year again this is not a good look for infiniti the service department say my car is the 5th car to have issues with water leaking from windshield

Purchased a couple cars from here recently. Great service! Great people! Helped me look at a wide variety of cars to find the perfect one. Overall, great experience!

Owned this car for over 10 years and had 0 issues. Great family car that will fit 3 car seats across the middle seat. So much leg room for older kids as well and was a top selling feature. Numerous bells and whistles that are similar to newer cars like lane departure, blind spot and 360 camera view.

George was very knowledgeable in helping me narrow down what I was looking for and ultimately finding a car. Would recommend!

It’s a great car however I do not feel like “things are conveniently “ located. When driving, I struggle with finding the defroster, or adjusting the entertainment system. Perhaps with more time, I will get used to it.

Lee is the best! I always book my service appointments with Lee. Very professional and personable. Gets you into your appointment at scheduled time and gets your car done before amount of time promised. Keeping you updated during the whole process. Puts his customers first. I highly recommend booking your service visits with Lee if your lucky.

Infinite of Orland Park. Mike as always provides friendly care and above beyond care and service .

Q was a great sales person. We came in knowing what we were looking for. We were able to go for a test drive right away, and discuss payment options, and we got it at a good price. Quick and easy in purchasing a new/used vehicle.

Service was amazing! I would say we were in and out within an hour and a half our advisor explained everything to us. We have no complaints.

We have either owned or driven every 3 row suv out there. We have a 22 Pathfinder as well is great too. We picked the qx over a yukon a caddilac xt6,jeep overland and a wagoneer series 2 if you drive one i bet you will too.

Today I went in for an oil change for my mom , and I talk to the manager about light grinding noises that I heard when my mom was turning only. Firestone told her she needed brakes and the manager Tony had my mom‘s car pulled up on the lift, and the brakes were fine, but when the mechanic was taking the wheel off, he noticed that there was some play and it turned out to be a wheel bearing. If you’ve ever seen anyone with a wheel that fell off their car on the highway. That probably would’ve been my mom because she Hand some teenager at fire stone Check it out telling her she need brakes. It didn’t make any sense because she just did her brakes like 12,000 miles ago. Always get a second opinion..

``Your customer service was outstanding! You went above and beyond to help us and I truly appreciate your patience and dedication of your job and to provide us a great service.

Great car, but would be better with more options for the instrument cluster display. Very smooth ride and good features. Plenty of cargo space. Love it

Dealing with Trevor Jr and Dave the owners assistant. Dave was friendly and helped us make our deal. Trevor was also very friendly and professional. 5 stars.

Had a wonderful experience while I was purchasing my vehicle. I was in and out in about an hour after I made my selection! Thank you Dave the GM for making it easy

Great place to buy a vehicle from, made me and my family feel very welcome and made the whole car buying process experience so much more easier than any other car dealership I have been to. I would definitely recommend purchasing a car here, great and honest people here doing what they can for the people

The car is everything that I need with the space to accommodate myself, friends, grandchildren, groceries , etc very comfortably. I love the way it handles, the design, the interior and especially the color.

Very helpful, easy to work k with and prices are just right. I will be buying again.

This car is perfect for my family enough space and my husband has plenty of leg room.. plus we have a entertainment system in the car perfect for the grand kids for our trips!, absolutely love it

I just bought a 2019 Mercedes-Benz CLS 53 AMG from Chicago Auto Place. I'm out of state but deal was great. Took about 5 days to get delivered. Longer than i wanted but they delivered. Kept communications the entire time. Ricky was great. In the process i got worried and started researching. There are some people years ago that didn't review well. I really don't thinknthe deserve those reviews. After i got the car i asked the owner about them. He said they changed their business modelnto higher end cars with lower miles. And it has worked for them. I am 100% happy and have a stellar car. Inwould recommended whole-heartedly. They are in Chicago and i amnin Texas. Stressful buying online but they delivered on all cylinders.

A couple of reasons I gave it a four rating is that the paint seems to peel at the least nick and one of the recalls gave me pause about the R&D of Infiniti.