If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body work with a loaner vehicle and then tell me that I couldn't keep the loaner vehicle during the body service (because their body shop is in Cranberry....not sure what that has to do with anything) but also said they wouldn't be able to do the body work until the following week. To make everything even worse, when I took my car elsewhere for an estimate, I was told that the previous repair done by the dealership was terrible and would require more work and money to repair in order to fix the shoddy job. I bought a luxury car for a reason.....the first benefit if owning an Infiniti on the Infiniti USA website is service and courtesy vehicles.....neither of which this dealership provides. I will go out of my way in the future to never give business to any Cochran dealership and let everyone I know to do the same. The dealership has contacted me and is trying to make this right and being very accommodating. More to come.....
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We take our van there after many years of us going to our dealership we realized that car sense is a reliable and trustworthy company who are honest and have fair prices. We highly recommend this dealership.
My experience was positive. Alex picked me up from the airport as I travel from Georgia to purchase this vehicle. I was nervous about such an endeavor, but he allayed all my fears, answered all my questions accurately whether big or small and made me feel comfortable with my purchase.
Alex did a wonderful job. Expediate and very professional. I would recommend him and Cochran Infiniti, South Hills to anyone looking for an Infiniti. My experience with Alan in Finance was equally satisfying.
My salesman, Alex Poarch was awesome working with me to get me into the perfect vehicle! His perseverance and professionalism was outstanding and he genuinely cared about me during the entire process! Thanks again Alex for everything!!
As soon as I walked In the front doors of the south hills infinity dealership i felt completely comfortable. We met Alex Poarch. Alex was extremely patient and answered all of our questions he made buying a car relaxing and fun. He and the other members of the team are one of the many reasons I will continue to buy from 1 Cochran infinity of south hills.
My experience with Alex was excellent. He was patient answering all my questions regarding my first trade-in and was incredibly helpful - I left feeling very confident in my purchase. Alex introduced me to everyone at the dealership and really made me feel taken care of. I look forward to doing business with him for years to come!
Our salesman was very knowledgeable about our vehicle. He explained a lot of the features on the vehicle when we took it for a test drive and reviewed more when we got back to the dealership. Very nice gentleman. Answered all of our questions.
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