Great Service, Even when miscommunications!!
November 5, 2018
I dropped my Buick Enclave off for service at the Flow Buick in Greensboro on a Saturday morning. I received a call back to let me know they were still working on it around mid-day. By late afternoon, I did not hear back from them and when I called, they said the service department had closed and wouldn't reopen until Monday morning. When I came by on Monday after re-arranging work schedules and carpooling with my wife, I came in and was expecting to pay several hundred dollars for a repair. However, when it came time to pay, the service manager told me that the repair was on them due to the miscommunication they had with me. I was pleasantly surprised and shocked that they offered me the free repair. I will continue to use Flow Buick of Greensboro for service and highly recommend their willingness to treat their customers right!!