Used Jaguar F-PACE P250 R-Dynamic S for sale near Gilberts, IL

This platform doesn’t let me update my last review so I have to write a new review. Chris who is a very nice guy from the service called me and scheduled an appointment the soonest he could and he also promised a rent a car paid by them as a loaner while they have the car! My original message a few hours before the second call by Chris: Their service department is horrible. I called today because the AC on my brand new car is not working. It is 120 degrees outside in Woodland Hills. Soraya, the service agent, told me that they don’t have a loaner available till mid October! When I said, it would be fine and I will drop the car if it can be done in one day. She said it will be for a couple of days or more and they couldn’t give me a loaner either. When I asked that jaguar is basically telling me that they cannot do anything for me even though it is super hot outside and not having AC basically means not being able to drive the car, her answer was “yes, we can’t do anything about it”!!! Just imagine, you need your car on a daily basis, and the AC is not working, and they would tell you to drop your car there and stay without the car for few days until they decide to fix your car!!! Terrible customer service!

Great used car selection. Was able to compare a few different vehicle from different brands that were comparable to make my decision easier. Got it all done, same day without any pressure.

Corrie was excellent!! Very helpful and passionate about her job and she had supreme customer service!

Lauren Smit thank you for your service your Knowledge and you patient. I went to the store and Lauren Smit smiled to me and she asked me right questions, keeping smile on her face and digging a little bit more about understanding what exactly I’m looking for... and I answer all her questions and we went outside to see the cars on my options, I was sure I’m going to get a BMW or an Audi and Lauren let me understanding that actually I was I looking for it’s Lexus. and Choose Lexus but! I had some problem with my Social Security number and I need to wait another week and another day and another 24 hour Lorraine and the manager Jimmy was so patiently nicely and kindly understanding my problem with a Social Security and they give me the time I needed keeping my car for another extra 24 hours I really appreciate that because of that I was able to get the best deal with the best price and the best car off my best price with the loan usually car shopping takes one day a couple of hours but my car shopping took about 10 days can you imagine the frustration but everybody in Carmax Was very patient and kind and understanding my situation thank you Carmax definitely recommend it to all my friends family and customers and I have a lot as a real estate agent my customers all need a car and my coworkers all need a car definitely recommend it love you guys. Sorry about my spelling words if I got any wrong.

Eric M. And team did it again! I ordered some accessories from Ford online. I realized I didn’t need a mat to cover a cargo area in back. Went to return but parts needs the original box because it has specific parts number on it. So they were not going to be able to refund me. Eric M. and Matt F. Went the extra mile to make sure I was able to get refunded!! Don’t throw away parts box!! Thanks again guys!! Love my new explorer and all weather mats!!

Great to work with! Very professional I could not have asked for for a better outcome

I'm floored by the bad reviews of Discovery Auto. I almost didn't go because of it. However, I had my heart set on a Cadillac they had. I live in Clearwater so its about a 45 minute drive. I called the sales line and got Maurice. I told him exactly what I wanted. He desperately tried to get me the deal. However I know that dealership was telling the truth about that car because I had been looking at that model for 2 months. They did have the best price hence why I drove out. Unfortunately I couldn't talk them down but the manager Jonah came out to tell me why. I didn't feel like he was lying because I have Google and verified literally everything he said. So I moved down a notch to accommodate my budget comfortably. And I LOVE my new Camaro. I also want to say that the dealership has cars that will blow you away. Ferrari, Maserati, Mercedes-Benz audis, bmws, literally every high-end car you can think of and they are clean- clean. But back to the bad reviews. I saw one review that a lady was upset she only got one key. I only got one key to my car. So I asked my salesman where's the other key? And his response was we can't control what the previous owner brings in. Which absolutely makes sense. My previous owner also didn't bring in the owner's manual. But I can't fault the dealership for something like that. I also saw a review that somebody gave him a one-star because they didn't get approved. That is not the dealerships fault. I'm not saying that they didn't feel slighted. But I HATE being lied to. So with that being said... go check it out for yourself. Ask for Maurice.

Service advisor are very knowledgeable of your vehicle always willing to go that extra mile to help the customer. I?ve dealt with my service advisor Aaron for a few years always the best service.

Great experience. The buying process was easy from beginning to end. Had the pleasure of bisiting the service department for steps o wanted to add on after the fact, that process was hassle free.

Outstanding, Pedro is amazing salesman. Straight forward and bull! I recommend if you wanna buy a Range Rover that’s where you go if you want a great opportunity to meet a wonderful person and a good deal. Talk to Pedro.

Brandon is a wonderful salesman, very knowledgeable about the product, and under no pressure to buy. Facilities are top-notch. Would recommend it to anyone who looking for a vehicle.

Good service, Noah took care of my Range Rover. Definitely coming back when needed. Thanks

They have a very friendly and knowledgeable staff. I had looked at cars on line and they responded to my request without bombarding me with calls, texts, e-mails. I wish they were closer!

Alex was so awesome to work with. Everyone was friendly and they made the process of buying a car so easy. No hard sell and great upfront pricing. I will definitely return once I’m ready for my next car.

I have bought 3 cars from this dealership and they have amazing customer service, sales and service. Diane, Vince, Alex, Betsy in sales, and Monte, Chris, Tong in service - unbeatable. Rovers are an amazing ride but often need a little TLC - this dealership makes owning a Rover worth. it !!!

Xavier, Sebastian, Aaron, and Nicole were all helpful and good to work with! Thank you!

Had a recall and lube/oil/filter service, which all went well. My only interaction was with Joel, and he has a great attitude and provided excellent customer service.

I’m not usually the type to go back to the same place - but this one’s different. They don’t disappear after the sale. They check in, ask how the car is, if everything’s okay. Not pushy - just thoughtful.