I am following this up with a letter to Jimmy Brafford. Both my wife and I have a combined experience of 70 years, working in customer service for two large organizations. I have watched Russ and how he interacts with his service team. He is right on track for directing, training and coaching a good service effort. As for my own experience, the best way I can explain it is that I trust Russ. Mechanical problems are difficult at best. Russ has demonstrated his ability to be approachable and responsive to my service needs.
2018 Jaguar F-PACE 30t Prestige Review
The Rebirth of Jaguar indeed - Not a single issue!
by DavidR - F Pace S from Oklahoma City
May 6, 2019
5
This car has exceeded my expectations in every way. I have the 2017 F Pace S and I'm working in it everyday and can't wait to get it on the road. I've never had a car like this and especially never new a car could perform like this. The engine and handling is the funnest thing I've ever experienced. I've pulled trailers no problem. And the option to have comfort mode is fantastic and makes for a smooth ride like every other luxury car. And though this is my first Jag, I was hesitant about issues as rumored with Jags as of late. But absolutely no worries what so ever and it drives better than I could have imagined. I've driven long and hard to it's max numerous times and it always performs and Never get's old I assure you. Best looking car in its class hands down. I'm not one to follow the pack. Should be number one on anyone's list. Especially consider the value and performance of the "non" competitors... And I've driven Porsche, Mercedes, Lexus, etc.
I had a pleasant experience with Grayson Mini Store yesterday. Our Salesman, Cameron Henson was one of the best I have ever dealt with. Very professional, knowledgeable of mini cars and very polite to us. Went the extra step to find information we wanted and was helpful in every way. We learned he had only been with Grayson two weeks. We say keep him....a real asset to your dealership. The world needs more young professionals like him! He also followed up with a call regarding a service call this morning as he said he would. A very nice young man!
2017 Jaguar F-PACE 35t R-Sport Review
Most amazing SUV
by danimal from Austin, Texas
May 7, 2019
5
I never thought my sports car would take a backseat to the enjoyment of driving the F-Pace S. This car has the go of a sports car and the ride of a pure luxury car
We were involved with a road hazard accident that resulted in our Jag being totaled. We were driving from out of state and Harper was our first call. They handeled every one of our immediate needs. Because of them, I remained calm in what would normally been a normally upsetting event. This was an over and above service for me. One I truly appreciated.
2017 Jaguar F-PACE 35t R-Sport Review
Very nice car
by Tony from Monticello Florida
January 18, 2019
5
This vehicle is a all around car, if you are looking for a great looking car, sporty, stylish,great for traveling ,very dependable and one that holds it’s value. Then this is the car for you as well as spacious!
Harper Jaguar service is superior to anything you can imagine. All personnel are extremely courteous, professional and knowledgeable.
2017 Jaguar F-PACE 35t Prestige Review
Great road car
by Sydney from Palm Beach Gardens, Fl
December 7, 2018
4
I've driven across the US three times in my F Pace diesel. I feel comfortable and safe at all times. Combined average mileage for this last 7335 mile trip was 37 mpg. The only thing I was required to do was fill tires with some air and top off the ad blue. Great car and will buy another one when the time comes. The 43000 miles I have on the car is still considered a new car for me.
The service here is top notch. Staff is professional and courteous
2017 Jaguar F-PACE 35t Prestige Review
After 25,000 miles with my 2017 F-Pace Prestige...
by JF007 from Rumson, NJ
November 9, 2018
5
this is the best vehicle I have ever owned. Performance and reliability has been rock solid...no significant infotainment issues. With 340 hp, this car just launches to 60 mph, yet is so easy to drive around town. After two years of ownership and comparing the F-Pace to other SUV’s, I still can’t find another I would rather own. For me, one of the biggest competitive advantages of the F-Pace is it’s size and cargo volume which is best in class. It fits somewhere between the Audi Q5/Q7, BMW X3/X5, and Porsche Macan/Cayenne, yet price-wise competes in the smaller category. Absolutely ’brilliant’, as the Brits would say. And if you like feeling connected to the road and appreciate driving performance, look no further. If you need a soft cushiony ride and care more about your internet connectivity, then buy a Mercedes-Benz.
I had two things that I needed done, the remote key system and the air conditioning. After paying for a new key and having the system still not working, it took another $300.00 plus dollars to find out that the problem wasn't the key and to fix the system was going to cost several hundred more dollars. The air conditioner cost over a thousand dollars only to find out that the problem was in the fuses. This problem, after three trips, was finally resolved and the AC has been working for four weeks now. In the interim, Harper Jaguar did provide me with two excellent loaners and the service department personnel were good at keeping me informed on what work was being done. They even kept my car for a full week, the third time, to make sure that the AC problem was corrected properly. I came away with mixed feelings, but am relieved to have a functioning AC now. The remote lock system I just have to accept as a loss.
2017 Jaguar F-PACE 35t Premium Review
Extraordinary SUV
by Dudleysr from Little Rock, AR
November 3, 2018
5
This SUV catches everyone’s eye and you get great compliments! It is fun to drive and has extraordinary acceleration! It’s loaded with features! Very comfortable ride!
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