I was looking for the Jaguar 25t XE model on a Friday afternoon, I was greeted by Dean at the door he was very polite. I explained to Dean what I was looking for and wanted to learn about my options. Dean immediately knew his inventory and before you know it I was outside without wasting any time looking at 4 different vehicles. I was alone at the while my wife was working and for that reason I was not in a position to purchase A car. However, being a Jaguar owner already my wife knew what vehicle she wanted. We went back to Dean's office and negotiated a price, Dean worked very hard with the sale's manager (Jonathan Russo) to accommodate me, so I made a quick phone call and before you know it the wife approved and I was buying a car. I asked Dean to touch up 3 minor nick's on the front bumper and he did, when we picked up our car on the following Tuesday the car looked brand new. Our experience believe it or not got even better after we left the dealership, on the Monday after the weekend we were greeted with a beautiful flower arrangement, thank you very much Dean Dubbin and Jason Reidel you both truly went over and above. Next, my wife and I had the opportunity to meet Tyler Mastallo. at our home here in Naples FL. Tyler went through all the features that the car offered and did not leave our home until we were satisfied. Tyler even took the time with me and asked if I had any questions with my 2017 XF Jaguar that I am now driving. I have to say I have worked in retail for 35 years in my career, 25 years in management, I truly believe that Tyler will be GM of this deal ship one day in his future. Watch out Jason Reidel you have Tyler on your team, Thank you Naples Jaguar for such a great experience. W Costa
We started shopping for a new Discovery ten days ago and visited the Sarasota Land Rover first. Unfortuantely, their cars were packaged with too many packages that are not suitable for our needs. For example, why would we need a cold climate package in Florida? Some of the packages were too expensive and we were not willing to pay extra money for the things we didn???t need. Luckily, our internet search on Thursday led to Naples Land Rover. They have a wide selection of Discovery with various configuration. We were able to quickly pin down one with all of the necessary packages we needed, including the front cooler compartment! We were satisfied with the color and added options, and I simply provided my email and phone number on their website to confirm the availability. Kathy Jello got back to me within ten minutes and provided me with an opportunity to move forward quickly. Kathy gather my requirements and trade in information, and provided me with a quote within the same day. We exchanged numerous emails back and forth to discuss alternative options, and finally made a deal on Monday morning. Kathy was very efficient to move things around and enabled us to pick up the car next day. The 100 miles drive to Naples was totally worth it! The dealership staff was very friendly and we had a wonderful experience. From our initial meeting to trade in to finally driving away with our new Discovery, all it took was two hours. The financing manager was also quick on his work and we were able to get back in time to pick up our kids from school. I would love to recommend their A+ service to any customer.
From my very first phone call inquiring about when the dealership expected to have an I-Pace to see in person, Jacob was great. He kept me updated and informed every step of the way. He called me immediately when they were scheduling the first round of test drives and having attended the training in California, was a knowledgeable and enthusiastic salesman to do the test drive with. We never felt any pressure from Jacob, only excitement. If he didn't know the answer to something, he found out on the spot. He is a good listener and follows up on what he hears you say. He immediately got us all the details on what was coming in, we found the perfect one and we are officially the first Naples Jaguar I-Pace on the road. I would call Jacob again in a heartbeat and would gladly refer people to work with him as well. And Jaguar's first step into the Electric Vehicle ring? Outstanding!
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Best experience I???ve ever had in buying a New Car!
by Jmasterson from DealerRater.com
December 3, 2018
5 (1029 reviews)
What an amazing Dealership! I leased a new 2016 Jaguar XF from Derrick back in 2016. I have received nothing but the absolute BEST service from them since they handed me the keys! The ???Big Boss??? Brian Del Negro knows me by name when I come in for rutine maintenance, car washes, or to see the extremely cute Finance Manager, Morgan Kin!!! Service Department is second to none! They offer Pick up and Delivery with a loaner car! The Detail guys wash my car better on a ???free??? wash job than places I pay $30. Derrick contacted me and told me I was eligible to trade my lease in early on another new Jag or Rover... Because of the level of service we have received since our 1st lease, it was a no brainer... We are Jaguar/Land Rover of Fort Myers Clients for life.
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