I purchase all of my vehicles new and Don made this by far the best car purchase experience ever. My husband and I have purchased many different kinds of vehicles over the years (Dodge, Chrysler, Jeep, Ford, Chevy, Volkswagen, Nissan, Toyota) and the next time I buy a vehicle it will only be at Landmark Athens Dodge Chrysler Jeep and only from Don Bentley. Don did such a great job showing me the vehicles I wanted to see, that it made my decision tough as to which one I wanted to buy! I'm really pleased with my 2017 Jeep Cherokee Latitude. Thanks Don!
I recently inquired about a 2017 Chrysler Pacifica Limited (CPO). I initially worked with Todd Phillips who provided great customer service. I told Todd exactly what I wanted and that I was very interested in buying the vehicle. Phillips had the only CPO Limited Edition within a 250 mile radius! After speaking with my wife, we agreed that this was the right choice/vehicle for us. I called the dealership back and was directed to Will Pardee. I told Will that I would like to put a deposit down on the vehicle to hold it for a week due to our crazy work schedule and my wife being 8 months pregnant. After going through a few possible scenarios, we went with his first recommendation. Will had offered to drive the vehicle from the dealership (Ocala) to us in St. Augustine. No strings attached. This was a first time buying a vehicle at home experience for me and my wife. To say the least, Will and his wife showed up to my door with the vehicle and all the paperwork. It looked even better than the 30 online photos. We did all the normal things: test drive, thorough inspection, going through all the latest technology, etc. And the paperwork time was cut in half because we submitted all of our information to Will in advance, so all the nauseating paperwork was done! A few signatures was all that was needed. Will was very professional and well organized. He responded to all of my emails and texts promptly and also took pictures of items that I inquired about. (Key fobs, remote controls and wireless headphones for U-Connect). Outstanding job Will! And what an incredible experience! Thank you!
by CWB aka Clutch aka HappyOwnerOfTheStinkinLincoln! from Jasper, TN
November 6, 2018
5 (10 reviews)
I was in trouble, my previous vehicle completely quit on me one day on my way to play golf. I didn't fret, simply called a tow truck company and proceeded to the golf course!
Only 2-3 days later did I travel to Moss Motors because of their stellar reputation in the Marion County region of Tennessee. I was not disappointed with my decision.
I mentioned that my car was permanently disabled because it is pertinent to my review of Moss Motors. Normally I wouldn't dare mention to a car salesman that I was a "highly motivated" buyer, but after meeting Ben Bumpus I was put at ease by his kind smile and genuine interest in me and my selection of cars to test drive. Ben was knowledgeable and we stuck to the reason for my visit...buying a car.
Yet somehow Ben was able to balance some laughter with a laser sharp focus on ensuring my satisfaction. Mr Johnny in Finance/Insurance was also very efficient with my time, the vibe inside the dealership was so refreshing and fun.
I will now be purchasing future vehicles from Moss Motors. Clay Moss and Steve Moss were pleasant additions to my visit, asking some key questions of me in order to make certain that I was being well taken care of.
Ben's "neighbor" there in the showroom by the name of Ryan was also a gentleman. Just an overall 10-out-of-10 from me!
The Best Dealer & Customer Service Experience(s) Above All!!
by AP from DealerRater.com
December 3, 2018
4.9 (2037 reviews)
My wife and I flew into Orlando last on Friday night from Atlanta and drove to Tampa to purchase a vehicle from a dealer (Discovery Auto) in Tampa. The vehicle we had plan to purchase was not the vehicle we show online (the vehicle condition was horrible: front bumper not properly attached, hood misaligned...etc and the vehicle was dirty both inside and outside. My wife and I decided not to purchase the vehicle. I quickly went on my phone to research other cars in and outside the Tampa area. I found my car (2013 Mercedes E350 Coupe) on WildeCars.com. I called the Sales Manager, Greg Cox at Wilde Jaguar Sarasota. Greg send someone to pick my wife and I up from Tampa. Greg, Lisa Valle and Adrian Cristea made what was a bad experience from Discovery Auto into an amazing blessing for us in the purchased of an amazing 2013 Mercedes E350 Coupe with low miles. Not only did we purchase at an amazing price, Adrian also was able to get the lowest interest rate possible. After driving back from FL back to Atlanta, GA. I took the car to Mercedes Dealership in GA because the passenger airbag came on and no power to the 12 V socket. I called Wilde and told them about the issues. They immediately called the GA Mercedes Dealership and covered all the repair expenses (Although I clearly brought the car as is). This is the best dealership experience I have every had and their staff is world class. If you want to truly be taking care of and have the best sale experience of a life time because contact Wilde Jaguar Sarasota. Thank you Wilde Family!! You have a customer for life!!!! I will recommend everyone I know to Wilde Cars!!!!
I recently purchased a new 2016 Ram 3500 Diesel out-of-state with 26 miles on it. Upon receiving the truck, it had a serious and annoying windnoise issue coming from the HVAC unit. Internet research revealed other Ram owners with the same issue and their struggles for a remedy, which usually involved an improper aligned recirculation door or bad HVAC unit . I took it to AutoNation Chrysler Pembroke Pines where I reside with a bit of apprenhension, fearing I would be dismissed with a "I don't hear anything" or "there's nothing we can do"response, whixh are both unacceptable. My apprehension was short lived after my first contact with the service Rep Juan Guerra. Juan was surprised that I was in for service at a mere 1500 miles. He listened to my complaint and took a personal interest in my truck's issue. Juan took my truck out for a drive and heard the sound for himself. He researched the problem and then recommended the HVAC unit be replaced. Within 3 weeks of my initial appearance (factoring in the Thanksgiving holiday, parts ordering, and scheduling) the part was installed and my truck fixed in a record 2 days!! Juan also got me a loaner for my inconvenience!! The truck is now "new" as it should have been from the beginning. Kudos to Juan for his customer care, attention to detail, and follow through. He is straight forward and caring. The staff at AutoNation Chrysler Pembroke Pines have a true gem on hand with Juan Guerra and others should emulate his work ethic and resolve. Thank you very much Juan for my most positive experience at AutoNation Chrysler Pembroke Pines.
5 Star Service & Staff! Vince in the service department has and continues to go out of his way for us every time we have our car serviced. It's people like him that make the dealership. He understands customer service, and goes out of his way to make every appointment outstanding. Great communication, follow through, and service. He goes the extra mile when most wouldn't. Vince is a customer service rock star!
Brandan, Thank You for ensuring that my buying experience was exactly what I needed and demanded! I told you why I was there (Purchase a 2nd Vehicle), what I wanted (this was clear from our call before I came in), and quickly closing out the deal (I was with my son and WOULD NOT be sitting around for several hours and impacting my day with him) was my highest priority! Unlike a lot of sales people who ONLY hear what they want, and say what they think you want to hear, you we much the opposite! Your focus from the word go, was to ensure that my requirements were met. I can't tell you how much weight that carries in doing future business with you and/or sending referrals your way! Thank You again for making what can be an awful experience a Home Run! I Appreciate You! Scott, You didn't miss a beat in the handoff with Brandan! You were so focused on getting me out of there quickly that when you "ran to get something", you Ran! That fires me up! I was also very impressed that you cared enough to dig in and understand the specifics of my deal, and my plans in the next 30-60 days.... Then you provided invaluable guidance, and for that I Thank You! You made for the perfect closer to the deal, and I can???t thank you enough! Well Done Dean Team of Brentwood, You???re Doing it Right and Hiring the Perfect People to Help You Keep Doing It!!!! Brian M. April 15th 2017
Went in for an oil change. They couldn't have been any friendlier. Went to waiting area until my ride would arrive. Wi-if was available, free bottled water, TV, coffee, and vending machines. Salesman (Larry) was very friendly as I looked at a few showroom cars. Surprisingly, they called me that my car was done before my ride arrived! Not only was it finished, but they had washed it, too!
When I went to pay - they told me about their 4 X Oil Change Special - it was barely any costlier than 1 oil change!
I was in the market for a new Jeep Wrangler; I wanted something with low miles that was lifted with 35 inch tires. I had a lot of questions, received a spotty information from friends, and needed a little handholding… Matt and DTO customs was an absolute pleasure to deal with. They were patient answered all my questions and provided information above and beyond what I was looking for. In terms of my deal; I live inside the beltway and taking the 30 minute drive out to Gainesville was absolutely worth it - saved over $10k and got exactly what I was looking for… 2016, low miles, the color I wanted, Showroom to Street!!
My son had been pestering me about lifted trucks since joining the military and hoped to have one soon after training. He constantly sent me pictures of possibilities and I usually objected for one reason or another - high mileage, too expensive, little options etc. Good thing for having patients. Because when he heard of Dealers Trade Outlet, with their wide selection of lifted trucks, this was a now brainer. He found exactly what he wanted and took an initial trip there to check it out. So when me and my wife went with him to test drive, we were really impressed with not only the 2015 Chevy Silverado but surprised on how efficient the place operates. The transaction went smoothly. All documents were provided on a USB drive, minor scratch buffed out and oil pressure switch replaced. Matt, Nathan and Bill were extremely friendly, knowledgeable and very helpful. We definitely would recommend this place and look forward to future business.
My overall experience working with Ms. Jones as my service advisor has always been exceptionally great. Greeting with a great attitude, she been my go-to since August of 2018, and has always delivered top notch customer service! Very bright, knowledgeable and friendly.. I’m very pleased doing business with this dealership.. And looking forward to many more happy encounters...
Curtis Andrews was great to work with. We weren't able to come to an agreement at first and decided to move on to a different car, but Curtis continued to work on getting to the price we were looking for and we had a deal. We were out of town buyers and he took more pictures of the car and was honest about the condition. He took pictures of scratches and dents (very few) and made sure we knew what we were getting. He even offered to deliver the car himself. We ended up driving to the dealership and he had all the paperwork ready to go so we didn't have to wait long. No surprises with pricing at the signing table. Highly recommend.
The best car salesman ever, Kenny, went above and beyond to make the experience painless and easy. He proved to be very knowledgable about the cars and a Great person. Armando made the financing very smooth and enjoyable while informing us of every aspect our extended coverage had to offer. Thank you Integrity for the wonderful experience!
I dealt with Mark Hubbard by phone, e-mail and then 2 different visits to the awesome dealership. Everything was professionally done and enjoyable. I wound up buying a 1967 E-type roadster in a light silver and black. Highly recommended.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.