New and used 2025 Jeep Grand Cherokee for sale near Merrifield, VA

My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.

Nice hellcat red eye jeep Chrysler ram good drive suspension engine and supercharger. Great exhaust 6 seconds on track and review 5 star safety rating

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Peter was Amazing at taking care of my car from the beginning to the end. Extremely professional and knowledge

I had the pleasure of having Jonathan Jacobs as my service advisor. He was excellent! Stayed in touch from day one and fixed my issue. Highly recommend.

Great service! Matt was so nice and offered fantastic customer service. He called as soon as my car was ready, which was super helpful. Thanks!!

First class service from drop off to pick up. It was a first to receive a video of my car in the bay for its servicing that began with a 32 pt inspection. I was able to track the status and was ecstatic to receive a text and phone call that my car was ready for pick up exceedingly below the estimated time quote. Ourisman Jeep provided transportation fro and to and when I arrived my Jeep was out front sparkling from being hand washed. I cannot say enough about their customer service at every point of contact. (Roxy Rocks and I surely appreciated the kindness from each member of their team.) And the finale, my Jeep is running great! She is quite the jolly Jeep. I am most impressed with Ourisman Jeep and highly recommend them.

Mr.CP is the best he gets me in and out . Never have to worry about anything. If something is going on with my vehicle he will let me know what the best option is. Very professional and always greet you with a smile. I’m so grateful to have him as a service rap.

I was recently in the market for a low mileage used car and ran across their website. They had a large selection of vehicles in my price range with the equipment I desired. I called and spoke to Susan Thrift about the car I wanted and she was very helpful. They handled the whole process painlessly and I cannot recommend them enough. If you’re looking for an easy buying experience that’s actually fun, call and ask for Susan. She’s easy to deal with and also quite funny.

Steve was great with my Tacoma definitely go see him for you new car, he’s very knowledgeable.and helpful the whole staff and financial group was great

Had a great experience working with salesman Jonathan Molina and the finance team. Koons offered the best price and made sure I received a competitive rate. They also didn’t add in any ridiculous fees (I explicitly said no maintenance package at the beginning and they respected that).

My experience was excellent based on the efforts of Hamid Bashiri. He was helpful, competent, patient and knowledgeable. I am a return customer and that is largely due to Mr. Bashiri who has always been very honest and trustworthy and I know I will get the right car, price and financing to meet my needs. I wish all dealerships had someone like this!

I just received excellent customer service from Jim Clutter and Criswell Chrysler. Jim was very knowledgeable and customer focused. He went above and beyond to fix all my car problems and also kept me updated throughout the maintenance window and gave a clear explanation of each step. Great customer service compared to what I used to get in other car dealers.

This is my second time at this dealership. I can honestly say I have never had a better experience. I told Bryan what I wanted, he had it prepped and ready before I arrived, and pricing was fair and transparent. The whole process took me less than 2 hours, which made my week!

I was looking for a used car that could tow my teardrop, but I couldn't find one that met all my specifications in Arizona. I decided to search on cars.com and found one at Lindsay Chrysler Dodge Jeep Ram in Virginia. I contacted them and received a message right away from Ali AJ Elhage. He was very personable and sent me a video introducing himself and showing me the car. I was very impressed with his professionalism, and he answered all my questions about the car. I was willing to purchase the car, and have it shipped without seeing it in person, which was a first for me. AJ made the process very comfortable, and I trusted him completely as he walked me through each step of the process. He even helped me find someone who could deliver the car from Virginia to Arizona in just a matter of days. This purchase wouldn't have been possible without the help of AJ, Amine, and Antonio. I want to thank everyone at Lindsay who assisted in the process. From the initial inquiry to the delivery, I was extremely impressed. Thank you for making my purchase a reality! I highly recommend this dealership!!!

Was a very efficient process, everyone seemed nice and I felt I didn't have much to worry about. Had a concern with vehicle's battery - they replaced it and allowed me to get it inspected at their Honda dealership, just to make sure everything was in place. 2 months in so far and no car troubles - I'd recommend this dealership to anyone in the area.

Very accommodating and informative even though I didn’t purchase. Would consider them in the future.

The best buying experience i had in 60 years. Everyone was professional. There were no gimmicks or pressure.

I have been going to OURISMAN on Butler Road bc of the exceptional service provided by the staff and convenience of location. A special shout out to Joshua in service who has been fantastic in keeping me up to date with timely text about my vehicle status. Josh takes customer service to a new level.

We purchased our new Dodge Durango from Koons Tysons CDJR in April. The Sales Manager, Tony Screnci, was instrumental in coordinating the sale of this vehicle. He was very responsive and transparent when answering all of our questions via email and made the sales process go smoothly. He even ensured all paperwork was in order prior to our visiting the dealership. Marc Tranen was our Product Specialist. He, too, was excellent in responding to our emails and furnished information in a timely manner. Unlike sales staff at other dealerships, he never pressured us into making a decision. On the day we signed the contract, he checked with staff throughout the process to see how things were progressing and kept us informed. He spent time demonstrating all the electronic features of the vehicle and even synced our phones in the car's system. He was very easy to communicate with and made us feel comfortable. He gave us his business card and encouraged us to contact him if we had further questions. This is a great dealership and we would defintely consider buying another vehicle from them!!