New and used 2025 Jeep Grand Cherokee for sale near Wheaton, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Nice hellcat red eye jeep Chrysler ram good drive suspension engine and supercharger. Great exhaust 6 seconds on track and review 5 star safety rating

I think that Jesus Rosa did a great job in providing information and making sure that we had all of our questions answered. If i was going to make another purchase i would definetly give Jesus Rosa

Took my car in for a recall was told 3 to 4 hrs they had it done in 2 1/2 hours was very impressed with the service they provided for me

This is my second time at this dealership. I can honestly say I have never had a better experience. I told Bryan what I wanted, he had it prepped and ready before I arrived, and pricing was fair and transparent. The whole process took me less than 2 hours, which made my week!

PLEASANT EXPERIENCE. HELPFUL. ANSWERED MY QUESTIONS.

I have been going to OURISMAN on Butler Road bc of the exceptional service provided by the staff and convenience of location. A special shout out to Joshua in service who has been fantastic in keeping me up to date with timely text about my vehicle status. Josh takes customer service to a new level.

Great customer service with Dominic, very informative about the whole process. Went out of his way to make sure we had our vehicle back in time even though the tire delivery was delayed. Thanks again!

Very happy with the staff. They were straightforward, honest, and my car buying experience was hassle free. My sales rep quoted me an upfront price and communicated all additional fees as well. I was given a fair amount for my trade.

Very professional and courteous, answered all questions. First time Jeep owner very happy with the choice. Dealership is very accessible and clean

Recently purchased a vehicle through Nabil in sales. He was great to deal with. No pressure and explained the different options for purchasing the vehicle. He also took his time showing me the vehicle without making the process seem hurried. I came back a couple of times before deciding and each time he was courteous and patient. In finance, I dealt with Noah who was equally outstanding and professional. He went over various financing options with me and explained to me the pros and cons of each, leaving the ultimate decision to me. I’m happy with my purchase from Koons and their courteous and professional staff.

Steve was great with my Tacoma definitely go see him for you new car, he’s very knowledgeable.and helpful the whole staff and financial group was great

Was a very efficient process, everyone seemed nice and I felt I didn't have much to worry about. Had a concern with vehicle's battery - they replaced it and allowed me to get it inspected at their Honda dealership, just to make sure everything was in place. 2 months in so far and no car troubles - I'd recommend this dealership to anyone in the area.

Great service! Matt was so nice and offered fantastic customer service. He called as soon as my car was ready, which was super helpful. Thanks!!

I had the pleasure of having Jonathan Jacobs as my service advisor. He was excellent! Stayed in touch from day one and fixed my issue. Highly recommend.

Tony at the Service Department-always provides outstanding customer service. He provided me continuous updates, answered all my questions, and ensured I had a pick up and drop off. I have worked with Tony numerous times now and that is why I keep returning to Farrish. Professional dealership.

My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.

I was pleased with the service I received. Roxie thank you for continuing to do a great job.

Oil change went well, tire tread too low to rotate. Brakes were done by lunch.

The person who was assigned to me did a great job. I left my wallet at home and she went extra mile to arrange for a shuttle to take me home and back to finalize the work. Great job!

While I understand the dealer service center can be more expensive, it’s worth it because of the care, professionalism, and dedication I have experienced each and every single time I have brought my Jeep here. On the last visit I was able to come in same day and have a repair completed within a few hours. I may have been lucky fitting into their service schedule, but I was impressed nonetheless.