Great prices, great people, great experience!!
November 5, 2018
My husband and I needed a vehicle and had a bad experience at a big name car lot. We had went to Bud's first, and found a Jeep Patriot for great price, but decided to shop around because "that's what you're supposed to do". After being disappointed by a big name dealership in Penn Hills, I called Bud's auto. I started to explain who I was, and to my surprise Tom remembered my husband and the conversation they had almost a week ago about the car we had seen. I called right at seven, when they close and expected to be rushed off the phone, but instead, he took the time to fill out a financing application over the phone. I embarrassingly admitted that my credit wasn't fantastic, and Tom was so supportive. He said he wouldn't send my application information out to a million lenders, and would get back to me with the results tomorrow. I was so surprised when he called back twenty minutes later to say that I was approved at an interest rate that was the lowest I had been offered by anyone considering my credit score. I told him I wanted the vehicle, but didn't know when I'd be able to pick it up. Tom said it was okay. He'd mark it sold and I could call him tomorrow with when I wanted to pick it up. All this took place well AFTER they were closed! When I picked it up the next day, I expected to be pressured into buying a warranty or other items, but Eric who handled my paperwork was so nice and didn't pressure me into anything. He understood what it was like to have a tight budget. They even ordered new rear brake drums for me because Tom said they felt the ones I had would need replaced within 6 months, and they didn't feel comfortable with that, not that it wasn't safe; it just wasn't up to their standard of service. He said when they come in, he'll call, set up a time to pick up my car and bring it back while I'm at work when they're finished. I was completely blown away!! As a woman who was basically purchasing this vehicle alone, I was really afraid of being taken advantage of without my husband beside me, but I was treated with respect, I had all of my questions answered and I left feeling completely confident in my purchase. I will never go anywhere else to buy a vehicle ever again!