We had a lovely experience.
November 6, 2018
We don't buy cars very often. In fact, this is the fourth car we've bought as a couple in 22 years. So, just like patients are nervous when they go into surgery and doctors are confident because they perform surgeries every day... we were nervous about making sure we made a good choice for us (especially because our last car purchase is still leaving a lot to be desired, I wish we'd come to Auction Direct USA years ago. We worked with the credit union to secure financing and looked at cars in our price range. The Kia Soul seemed to be the car for us in every way. We found a few on line and the one at Auction Direct had the lowest mileage and a free CarFax report. We were excited to find that the Soul at Auction Direct USA has a manual transmission - which is something we had had before and really enjoyed. After comparing all of the cars and prices online, we connected with Auction Direct USA via their website. I received a text message from Alana Nolan offering to answer any questions and inviting me to come and test drive the Soul. When we walked in we were instantly greeted by a very friendly concierge and she connected us with Willie Duncan immediately - he was expecting us... how cool! Willie was warm and kind and walked us through the philosophy of Auction Direct USA. We told him the car we were interested in and he brought it up so we could take it for a test drive. Time is the most precious commodity in our lives and we knew we had only a small amount of time before we needed to go and pick up our kid from school. Willie did not waste our time and he did not rush us. We were taking a test drive and getting to know Willie in the process. We instantly felt comfortable with Willie and we were 100% certain we wanted to buy this car before the test drive was over. We needed to go and get our kid and finalize things with the credit union. We were able to return later that evening - and Willie stayed after the dealership closed to help us drive away with our car. When he asked us if we would write a review, he told us to please make sure we tagged Tom Collins, his manager, because Tom had helped him with our sale. Tom had also greeted us and thanked us for being there. I truly believe that we rise by lifting others and when Willie wanted to make sure to tag others, it made a serious impression on me and my husband. The dealership was exactly what we wanted and needed. Although it was a dreary day, there were many people purchasing cars while we were test driving and everyone seemed happy - this is not always the case when buying a car. I will recommend Auction Direct USA to any friend who needs a car. I appreciate their philosophy, customer service, selection, web services, communication, and kindness.