My recent purchase replaced a vehicle I had owned for many years, which too was purchased at Cassens. Earnie was great! Very helpful, knowledgeable, courteous and patient with all of my questions. The customer care is excellent!
Fast! Amazing satisfaction. I couldn???t ask for a better experience. My van has given me the room I needed for my family of 4. We couldn???t be happier. As a mother I am much more organized thanks Cassens.
My salesman Tim did an outstanding job of listening and being patient with me. I had two trade ins and wanted to reduce my overall financial obligation and own a vehicle that has a warranty. Thanks to Tim im a proud new owner of 2018 F150 xlt. I love it.
Larry Guthrie is the best salesman I???ve dealt with
by erick from DealerRater.com
December 4, 2018
I drove 1000 miles based on a deal we made over the phone. Mutual trust between Larry and myself led to quick paper work and an awesome experience when I arrived after 14 hours of driving. There were no floor mats in the vehicle and when I asked about them, Larry immediately solved the issue by giving me upgraded all weather floor mats. I guess I???ll be driving back to Illinois next time I need a truck.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
This was my second purchase here and it was the best experience i have ever had by a new car of any other dealer. Craig was our salesman and he made the process a breeze could not ask for better service. Will be back the next time i purchase a vehicle.
I love Mini of STL which is obvious as this was my 5th Mini purchased there. Working with Kate was easy and efficient. Kate is friendly, knowledgeable and professional. I ordered a Mini to be built and Kate put up with my multiple changes and indecisiveness all along the way. I was turning in a leased vehicle which went very smoothly. I will definitely be back when it???s time for Mini #6!
While driving to St Louis for a 2 day meeting meeting, I got a diagnostic warning on the car. Made it (in panic mode) the last 12 miles to my hotel and called the closest BMW dealer just before closing time. I wanted to have the car towed over to the service dept. I was told the service dept was really backed up and to call back when they opened tomorrow morning. When I called back at 7AM, I got Patti Kupfer. She said send it on over and she'd get it looked at and see what they could do. She called back later that day and told me the problem and said the parts were in stock and she thought they could get it finished by the time my meeting was over. True to her word the car was ready as promised! Great service!
Our first impression of Kurt Marty was "no nonsense." Is addition he was courteous and informative about every question we had. Never once did he push or show any impatience. He was very professional at all times. He informed us of other options. His sale to us was followed up by a visit from Mr. Barr. He thanked us for using Mungenast for our purchase and offered to answer any questions. Jessica Mungenast then walked us through all our options for insurance and made the purchase very easy. She also did not push, and she answered all our questions. The Mungenast staff made every aspect of our visit easy and pleasant. Kathleen and Jim Conway
We were shopping around for an Acadia and by chance ended up here. We worked with Jeff Lenz who was AMAZING! We had a 1yr old with us and he went above and beyond to help entertain our little guy during the couple hours we were up there. He was up front, honest, great with our son, polite and ensured we were completely satisfied from start to finish. We will be back to get another vehical from him in the future.
Went to see about financing a car about 45 minutes before they closed. Tommy assisted me and I walked out with a new car! Not only did he get me a great deal but he worked with my needs of getting the sales tax financed for me as well since I just moved from CA and I wasn't prepared for the sales tax payment Missouri requires you to cover within 30 days. Awesome people, very friendly and overall great service!
We have previously purchased our other vehicles elsewhere. We had a Ford Fusion that had two different recalls on it and we took it to Pudmann for service. Their service department was excellent and because of that we went to purchase a new vehicle through them. We have never had as positive of an experience as we have with Pudmann Ford. Our salesperson, Elliot was fantastic. The finance man Bill, excellent too. They made the experience so smooth and easy. Every interaction we have had with anyone at this dealership has been great! Would highly recommend this dealership to anyone and recommend them seeing Elliot. You will be pleased.
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