The first time in went to website I was immediately greeted. The loan application was simple and fast. The customer service team were friendly. Michael Galer was one of the friendliest sales people I've ever encountered. I would recommend these folks to anyone I know.
I've never thought that buying a car can be an awesome experience. Most dealership now changed the way they do business compared a decade ago. Although there are some dealership who still practice the old style of pressuring there customers to buy a car from them. You have to meet all of them, they refer them to you as their manager, offer you another car or anything that will keep you in their lot. With most people who now search the internet before going out to buy a car, this old trick no longer works. My experienced with LAHTI's Jeep is excellent. Transaction is very smooth and prompt from start to finish. Brian Long is very friendly, courteous, and knowledgeable and he will go the extra mile to please his customers. We bought a 2013 Honda Civic Si the cheapest price we found on the internet. The car was cleaned and polished when we came and ready for the test drive. When we came home after 43 miles drive, we noticed that one of the fog light is hanging out. We contact Brian and he answer right away and promise us to bring the car back for them to fix. Overall the experience is phenomenal. I will highly recommend Lahti's Jeep in Leominster.
Let me start by saying, I was not your typical car buyer. After doing my homework, I was looking for a particular trim, color and options. So, of course my car was not on the lot. But Jason and his team tirelessly looked around for my "perfect" Cherokee. From the beginning of my journey into buying a new vehicle, Jason was always accessible and informative. He let me know what he was seeing and was straightforward with me on availability and cost. Communication was excellent. Ron, dug deep into the available vehicles and called place after place to find what I was looking for. It was a pleasure working with this group. To me, a new car is huge investment and can be intimidating. Jason made the whole experience non-stressful and very easy. Consider me a happy customer! It really is nice to see a family-oriented dealership focused on customer service in the days of selling for commission. Thank you!
Lahti Jeep is truly a "customer first" car dealer. Sales Specialist Mr. Fred Perla went out of his way to find me the car that I wanted at a fair price, contacting multiple dealerships in and out of state to do so. It didn't take me long to conclude that I had come to the right dealer, as well as Sales Specialist, to have my first ever interaction with cars made by Jeep. John Costello
I have been through my share of new car purchases and have to say that this was the best. Dianne was not only helpful and knowledgeable, but also very personable. She was upfront about the costs and willing to work with me to find an agreeable price. The whole purchase was quick, painless, at least for me, and seemed slick and efficient. All with a lovely atmosphere. I would heartily recommend Lahti's in general and Dianne in particular for a pleasant, stress-free car shopping experience. I will definitely be purchasing my next Jeep here.
I did my homework before even stepping into Lahti's to look at a Jeep Wrangler. (probably the same thing you are doing) I knew about the model I wanted, as well as all the options available. I also read numerous reviews on the dealership like the ones found here. I knew ballpark of what I should be paying, as well as a range value of what my trade was worth. Without revealing my numbers, they hit the trade right in the middle and was a little lower on what I thought I should pay for the Wrangler. After securing a great finance rate, and going over the minimal fee's they charge, I was wrapping up the sale by the end of my visit. Throughout the entire process I dealt with Dianne Lozeau. First by email, answering all of my questions, then on the day of my purchase, and lastly on the following day when I came to pick it up where she took the time to show me each and every button/feature of my new ride. It is true like others say in their reviews, it is really a pleasant experience and I too highly recommend Lahti's Jeep.
Tofik was excellent and I can recommend him to any of my friends. The long wait for the finance office was aggravating. You shouldn't have to wait over an hour to pay!! The dealership is clean and everyone is courteous. One big complaint, is they can not put an inspection sticker on your vehicle. So another wait at a service station for an inspection sticker.
oVERALL, THE DEALER PROVIDED ENOUGH INFORMQTION VIQA OUR COMMUNICATION THAT I WENT TO THE DEALERSHIP FOR A TEST DRIVE.
I did not end up purchasing the vehicle due to the carfax report though would ceratinly consider retuning to the dealer due to the pleasurable experience
After going back and forth with the salesman, Chris Williams, about which vehicle we wanted and pricing, Chris went out of his way to obtained exactly what we wanted from another dealership and the pricing was perfect. I can honestly say I probably put Chris Williams through xxxx to find what I wanted and he came through with flying colors. I will be going back to Chris once my other lease expires to obtain another Jeep.
They had the exact car we were looking for and the price was great. They made the whole sale process easy and quick. Dealership is new and clean with a great waiting area. And when we picked the car up it was spotless.
Requested an Oil change, installation of 4 new tires and new windshield wipers. I was disappointed with the oil change because the oil use for the change was not the standard synthetic blend 5000 mile change the vehicle came with and has been used for the last six years. It was the non synthetic oil with a 3000 mile change recommendation.
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