It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Comfortable road trip vehicle
by Brian from Charleston, SC
December 26, 2018
The Grand Cherokee Summit with the 5.7L Hemi is probably the best road trip car I’ve owned. With the adaptive cruise control it practically drives itself. More than enough power, plenty of room and comfort makes for arriving at your destination feeling refreshed. With Jeeps 4wd, you also have the confidence that whatever the weather or road conditions you’ll make it. Great SUV!!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
New Jeep Owner
by Jeeplover from Evanston, IL
December 30, 2018
Just purchased my Jeep and love it! Never owed an SUV and can feel the benefits of this great Jeep! Feel safe and enjoy the smooth drive.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
2017 Jeep GC TrailHawk 5.7L
by Kris from Chicago, IL
December 26, 2018
Love this vehicle, I refuse to purchase anything else. I enjoy this vehicle due to its off road capabilities, options, and Hemi power. This is the first Trailhawk variant I've experienced and I'm absolutely loving it.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Best car I have ever owned
by Brian from Cincinnati OH
December 28, 2018
This is exactly what you are looking for. It is the perfect mix of luxury and toughness. I consider it a rugged gentleman, I can take my high end clients off roading.
The best buying experience ever. We knew what we wanted to buy. All we need was a good sales person who gave us confidence that the price was right. Many dealerships do not recognize that women are decision makers. Jim knew who wanted the car and he was totally inclusive of my needs. We were under a time constraint. Jim was on top of moving the process along. We are happy owners of a Nissan Rouge
First SUV, and a potential Jeep Owner for Life
by Lenny from Medinah, IL
December 27, 2018
I have always like the Grand Cherokee and the Explorer, but I feel you can get a lot more for your money with the Grand Cherokee. I have the Limited trim model, and love my leather seats, heated seats, 8" display, and much more.
I highly recommend this dealership. Internet folks on top of their game. The new management team worked the numbers for me as I requested and put me in the exact vehicle I was looking for! Overall great experience.
Best Buy I’ve got
by Sean from Syracuse
January 12, 2019
Roomy and many options. Good power for a six cylinder. Great sound system and I like the styling. Not bad on gas considering it is large SUV.
Thanks a lot Allen had a good experience . Thank you for making it possible for my trade thank you Toyota Thomasville for hiring a good employer . I will most definitely recommend this dealership to my friends and family. And I am still in joying my RAV4.
Best vehicle I have ever owned
by Jamied from Hawley,Minnesota
December 18, 2018
This vehicle has gone above and beyond my expectations. The vehicle has so many upgrades that makes me feel like I am driving a luxury car. Definitely recommend a Jeep Grand Cherokee limited.
My Jeep is a spotless ... Clean in and out .. Runs and Drives Excellent like a Champ with no issues . has 96K Miles .. No Issues ..My Jeep is a spotless ... Clean in and out .. Runs and Drives Excellent like a Champ with no issues . has 96K Miles .. No Issues ..
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