New and used 2025 Jeep Grand Cherokee L Summit for sale near West Chicago, IL

Great experience JC really took the time to understand my needs and made everything feel easy and effortless. He really went above and beyond last time I purchased a vehicle was 14 yrs ago so I was extremely happy.

In for an oil change and tire rotation as well as a software update. No issues and work was completed early. Waiting room was nice and the complimentary snacks were great.

Michael Kajdanowski, our Sales Professional, created an enjoyable and stress free experience during our selection and purchase of our new vehicle. His demeanor and vast knowledge set us immediately at ease. We were able to inspect different vehicles and options, comparing specifics and referring back to our extensive research. Once we finalized our decision, the purchase transaction was professionally presented, streamlined, and honest. Pricing and available discounts were clarified, in detail, including the rationale behind each line item. We visited two other Lincoln dealerships in the week prior to our visit to Wickstrom Auto Group. In addition, two days earlier we were prepared to drive to a third dealership after exchanging numerous e-mails which included a trade-in value and final price only to learn the vehicle sold while in the midst of determining an appointment time. We decided to visit Wickstrom Auto Group due to their inventory; their online inventory included a minimum of three vehicles that met our parameters, and we hoped the two hour drive was worth the probability of availability. It was a sound decision. Once on site, Michael offered and completed a search that combined all of the options we preferred from the targeted vehicles. He did indeed locate one, but we elected to purchase our original top selection. We were allowed time and privacy to discuss our decision, absent of any dread that often times can be associated with a dealership representative's interactions. We actually welcomed Michael's inquisitive nature as it benefited our experience. The open concept inside of the dealership was welcoming and completely unique to anything we have experienced prior. The conversations were relaxed and the capability of viewing documents on the wall screen created an all inclusive atmosphere. It always takes a team to complete a financial transaction of this multitude, and everyone involved was close by due to the showroom design format. The Finance Manager, Nick Gerling, was proficient and respectful. The transaction processed quickly and they completed all of the needed tasks with the information we provided. We did not have to place any calls to our insurance company or financial institution as everything was executed for us. It was unlike any other past dealership purchase. Michael continued to accomplish a few requests we had, and once we were officially the owners of the Nautilus he mentored us on the multitude of functions and operation of the vehicle. He assisted us in programming our preferences and his patient and fun personality never wavered throughout our orientation. We will forever remember the "taco holder". To spend hours driving to and from Barrington, Illinois to finalize a major investment would assumedly be an unpleasant necessity in order to obtain a goal. We actually left the dealership commenting how fortunate we were the first three dealership inquiries failed. To further add to our positive interactions, the communication in the following days has been stellar. We would like to offer our congratulations to the entire team that makes Wickstrom who they are, and our gratitude to Michael for introducing himself to us.

Staff was professional and friendly. Wirk was done on time and as promised. Definitely would recommend and will return for future services. I have purchased nearly all my vehicles here over the last 15 years.

I initially checked to see if the SUV I found on cars.com was still available to look at. After sending the email, via cars.com, I got a text back within a few minutes saying the SUV was available and a salesperson would check with me to set up an appointment. I spoke with Jamie shortly thereafter and met with her at the dealership. The SUV was washed and ready for me to see and test drive. The rest of the purchase experience was fantastic!! For me, number one of the top three car buying experiences ever. I’m now retired and have bought a lot of cars. No high pressure, just great customer service. Keep up the great work Jamie and Bettenhausen!

I would like to say thanks again for everything Ov Perez and Mr.Gus sales Manager U guy's made it happen for me God bless U guy's & keep up with the great work.

Great staff took care of us. Couldn’t have been happier with our experience. Thanks

Castle of Naperville was great. CJ my salesman knew his stuff it was almost like a day in an adult playground. Sales and finance department was so easy to work with. I highly recommend this dealership.

I bought a 2020 Kia soul from this dealership’s. Took my time to fine the right vehicle . And was never pressured to buy something I did no wanted . After two month had a problem with van and they fix it no charge . I would definitely recommend this dealership.

Service was great. They got me right in. They were able to do an oil change as well as rotate the tires. I didn't have to wait long.

Good job by Laura while I waited and coffee was provided an I watched the news on tv and caught with the latest news for the day

Appreciate that your service mgrs are personal in how they great and give attention to all that come. There was one service scenario I'm still processing in my head but I don't feel hesitant with sharing these thoughts right now

Joe Peterson is the person you want to work with. Joe did an outstanding job of answering any and all questions regarding my out-of-state purchase. Joe made me feel comfortable like a personal friend during the entire buying process for my 2021 Black Diamond Ford Bronco 2-door. I cannot speak more highly of this man. I would not hesitate for a minute to work with Joe on a future purchase. Thank you Joe.

Perfect experience. Eddie and Patricia were wonderful. Got exactly what we wanted without hassle or pressure. The vehicle was exactly as described. We'd go back for sure.

Great experience and no pressure from sales team. Working with John Marcus made the purchase of the vehicle and easy process.