New and used 2025 Jeep Grand Cherokee L for sale near Chesapeake Beach, MD

Every person worked as part of an effective team that were excited to get me what I wanted and worked diligently to meet my goal. I bought a new vehicle. I drive it home and recommended the dealership to my best friend and on the next day she went to them and now we both have new vehicles. Great team!!!

Excellent family vehicle! The third row still provided enough storage room in the back for groceries. You can lay it down and it has a significant amount of more storage room. Very comfortable and smooth ride!

Just bought a Chevrolet SSR retro pick up in the used truck dept. Couldn't be more pleased with this dealership from the sales rep to the manager. After looking for the SSR for at least 2 years, this one definitely was best overall condition and the deal was the best. BTW: they don't jack up the Internet pricing, and do follow up phone calls My rating for them is A

We decided to purchase a couple of Jeeps. Ourisman was the only place that had the model we wanted so I decided to make the trip from NM. I thought is was a crazy idea but with the pandemic going on it seemed fitting to do something crazy. I had pleasant experience. So ended up buying 2 Jeeps and because the transport was 2 months out I flew there twice. The guys are fantastic. The price we agreed on is the price I paid. People should be able to understand the advertised price includes incentives they might not qualify for. It is the name of the game. But look at the bottom line and likely the price from Ourisman will be better than the rest. The sales person was great and Younes, the general manager, as well as Simo, the sales manager, make the buying experience pleasant.

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

great customer service from ruben once again its always a great experience when I am there. I only come to this specific location to have my car serviced.

Great customer service with Dominic, very informative about the whole process. Went out of his way to make sure we had our vehicle back in time even though the tire delivery was delayed. Thanks again!

Everyone was Friendly, polite and attentive. There was no pressure. The whole team worked very well together. I was always able to reach someone and the deal was completed quickly at the price agreed upon. One of the quickest, and most satisfying automobile buying experiences that I have ever had.

Met Ms. Ronnie Hughes when I went to Darcars in New Carollton just to browse. She greeted me with such a warming smile and a positive attitude which made me feel more relaxed. Her phenomenal interpersonal skills allowed me to take my time and explain what I wanted. Ms. Ronnie, you truly are a "Grade A" Saleswoman, thank you & keep doing your thing!!!

Service department outstanding. Did not wait long at all. Went in for an oil change. I will return in the future. Ruben was great. They checked over vehicle and told me it was in great shape.

Was a very efficient process, everyone seemed nice and I felt I didn't have much to worry about. Had a concern with vehicle's battery - they replaced it and allowed me to get it inspected at their Honda dealership, just to make sure everything was in place. 2 months in so far and no car troubles - I'd recommend this dealership to anyone in the area.

I bought a brand new Jeep today from this location! I chose this location over 4 different deletes, glad I did! Alex was our sales rep and did an amazing job of answering all of our questions and provided me with multiple options to chose from. The sales and finance managers were very informative as well! I highly recommend this location to anyone out there in need of a new vehicle!

Excellent customer service. Painless process trading in my vehicle! The entire process was finished in one afternoon and there really was no haggling. See Alex, he was very helpful.

The customer service, knowledge, and honesty is remarkable!! Everyone at the dealership works as a team to ensure the best experience. Extra kudos to Herb Hardy who practically sold us our new vehicle before we even saw it due to his fantastic customer service!! I highly recommend this dealership to everyone and will definitely be a returning customer!!

Big Shout Out to Scotty Franks and his staff! This group of individuals at Fitzgerald’s Dodge in Lexington Park, MD are the absolute best. Mr. Franks is very up front about the vehicles issues that need to be addressed and will give you an approximate time of how long it should take to fix the issue. All the maintenance on my vehicle has resolved in a timely manner, and I was always aware of the status of my vehicle, whether an oil change or a total brake job. I am on my own, so I decided to wait for my vehicle when I needed the brakes done. Mr. Franks explained the approximate length of time the job would take, a couple of hours, I was okay with that. They offered me the shuttle services at any time I might need them. They were all exceedingly kind and attentive, it made me feel appreciated and that they cared about my time and comfort. Mr. Franks made it a point to make sure I was aware of what stage my vehicle was in every hour, on the hour. I know, I was not his only customer, but he made me feel that way. Every time I take my car in for maintenance no matter minor, they always make sure they return the car to me looking like it just came off the show room floor. Heck, it looked better than the day I bought it. They made the wheels shine! It made me smile.

They had a good price on a good car and they got me financed when I did not think they could! The finance guy was super-helpful

Process was easy they were very accommodating and willing to work together to get the numbers right never tried to push me into something I didn?t want

We recently purchased a Jeep from Darcars Chrysler Dodge Jeep of Marlow Heights. I visited several dealerships but found the staff at this location very warm, knowledgeable, and understanding of what we were looking for. They did not pressure us like in some other places. They made us an offer that landed the purchase. We highly recommend visiting the Marlow Heights Darcars location for your next purchase.

Kenny was truly an on time service guy! He was absolutely wonderful 👍👍👍👍. He is really a people person. I told him what was wrong and he got right on it! I'm really happy about the way things went! Thank you so much, Kenny! Ivory was my customer service person! Loved her, loved her, loved her! She was so caring, making sure I was ok with what was going on. So understanding! Wonderful personality! Thanks for everything, Ivory!!!!