New and used 2025 Jeep Grand Cherokee L for sale near Linthicum, MD

Josh was incredibly Professional, And easy to work with. He went above and beyond ensure everything was handled smoothly and efficiently.

Excellent family vehicle! The third row still provided enough storage room in the back for groceries. You can lay it down and it has a significant amount of more storage room. Very comfortable and smooth ride!

I had an oil change and tire rotation done. When I left the shop, I heard a loud knocking noise from the front wheel and had to take my truck back immediately. It was fixed and I was told that the tire balance was off. I believe it should be best practice to test drive all vehicles after any work is done to prevent the inconvenience of customers having to bring their vehicle back. I use to get my car serviced at this shop years ago and stopped because I had such a bad experience with my truck repairs. I have decided to give you?ll another chance and hope that things have gotten better. I will let this one slide for now. I am scheduled to have repairs done next week and I am expecting perfection. Please do not let me down. I would prefer to support my local Jeep service, but will not hesitate to patronize another facility if I feel that I am not getting the quality service I deserve here.

Jose, the Service Manager, was just wonderful. He was very professional, polite and exceeded my expectations.

Very friendly and great experience. Our salesman Cedrick Marcelin was awesome. We felt very comfortable and at ease the whole time.

PLEASANT EXPERIENCE. HELPFUL. ANSWERED MY QUESTIONS.

My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.

First class service from drop off to pick up. It was a first to receive a video of my car in the bay for its servicing that began with a 32 pt inspection. I was able to track the status and was ecstatic to receive a text and phone call that my car was ready for pick up exceedingly below the estimated time quote. Ourisman Jeep provided transportation fro and to and when I arrived my Jeep was out front sparkling from being hand washed. I cannot say enough about their customer service at every point of contact. (Roxy Rocks and I surely appreciated the kindness from each member of their team.) And the finale, my Jeep is running great! She is quite the jolly Jeep. I am most impressed with Ourisman Jeep and highly recommend them.

I have been going to OURISMAN on Butler Road bc of the exceptional service provided by the staff and convenience of location. A special shout out to Joshua in service who has been fantastic in keeping me up to date with timely text about my vehicle status. Josh takes customer service to a new level.

I just received excellent customer service from Jim Clutter and Criswell Chrysler. Jim was very knowledgeable and customer focused. He went above and beyond to fix all my car problems and also kept me updated throughout the maintenance window and gave a clear explanation of each step. Great customer service compared to what I used to get in other car dealers.

Every person worked as part of an effective team that were excited to get me what I wanted and worked diligently to meet my goal. I bought a new vehicle. I drive it home and recommended the dealership to my best friend and on the next day she went to them and now we both have new vehicles. Great team!!!

Great to work with Spence and Tony while purchasing my wife's new VW Golf. I was a little stressed having my two young kids with me, but they were more than accommodating and understanding. Spence is on top of his game and knows VWs inside and out; super professional and approachable. Tony was the sales manager and was able to make the buying experience quite comfortable. Toss any preconcieved notions of "typical" salesman tactics, this man wants you to leave satisfied. We came in already knowing exactly which car we wanted, so perhaps that added to the ease of the transaction. I have no doubt that even an uncertain buyer would have a great experience as well.

We went to another dealer and were treated badly, so we left . We went to Fred Frederick in Laurel and found what we were looking for. We were very happy with the way they treated us.

Just bought a Chevrolet SSR retro pick up in the used truck dept. Couldn't be more pleased with this dealership from the sales rep to the manager. After looking for the SSR for at least 2 years, this one definitely was best overall condition and the deal was the best. BTW: they don't jack up the Internet pricing, and do follow up phone calls My rating for them is A

We decided to purchase a couple of Jeeps. Ourisman was the only place that had the model we wanted so I decided to make the trip from NM. I thought is was a crazy idea but with the pandemic going on it seemed fitting to do something crazy. I had pleasant experience. So ended up buying 2 Jeeps and because the transport was 2 months out I flew there twice. The guys are fantastic. The price we agreed on is the price I paid. People should be able to understand the advertised price includes incentives they might not qualify for. It is the name of the game. But look at the bottom line and likely the price from Ourisman will be better than the rest. The sales person was great and Younes, the general manager, as well as Simo, the sales manager, make the buying experience pleasant.