New and used 2025 Jeep Grand Cherokee L SUVs for sale near Point of Rocks, MD

Service Manager was excellent at communicating status with me. He kept me up to date with regular calls and helped me solve the issue I was having.

Excellent family vehicle! The third row still provided enough storage room in the back for groceries. You can lay it down and it has a significant amount of more storage room. Very comfortable and smooth ride!

Hector was the most accommodating and solicitous sales person I’ve ever encountered. He spent as much time as I needed to make a decision and more to familiarize myself with the Jeep Cherokee. Clearly he deserves a 10 out of 10!!

I had an oil change and tire rotation done. When I left the shop, I heard a loud knocking noise from the front wheel and had to take my truck back immediately. It was fixed and I was told that the tire balance was off. I believe it should be best practice to test drive all vehicles after any work is done to prevent the inconvenience of customers having to bring their vehicle back. I use to get my car serviced at this shop years ago and stopped because I had such a bad experience with my truck repairs. I have decided to give you?ll another chance and hope that things have gotten better. I will let this one slide for now. I am scheduled to have repairs done next week and I am expecting perfection. Please do not let me down. I would prefer to support my local Jeep service, but will not hesitate to patronize another facility if I feel that I am not getting the quality service I deserve here.

I am writing a review of this dealership based on my experience dated 02/15/ 2025. I purchased a 2025 pacific on Saturday. I had been in contact with the salesman Taz and several manager over the phone and e mail in hopes of making my time at the dealership as quick as possible. even though I had prearrange before I got there as much as possible, I had selected the vehicle and verified that it was there and told them what type of transaction, I arrived early at 10:30 am in hopes of leaving before the weather turned bad. I asked several time that I wanted to leave soon, but I could not leave until 5:30 in the evening when it was pouring down rain. My best experience was with The salesperson, Taz who assisted me every step of the way as much as he could. He is a true credit to the dealership and I really appreciated his help along the way as I am an elderly disabled vet. He made sure that my vehicle was prepped and transfer of my equipment was done WAJ

Recently purchased a vehicle through Nabil in sales. He was great to deal with. No pressure and explained the different options for purchasing the vehicle. He also took his time showing me the vehicle without making the process seem hurried. I came back a couple of times before deciding and each time he was courteous and patient. In finance, I dealt with Noah who was equally outstanding and professional. He went over various financing options with me and explained to me the pros and cons of each, leaving the ultimate decision to me. I’m happy with my purchase from Koons and their courteous and professional staff.

Had a great experience working with salesman Jonathan Molina and the finance team. Koons offered the best price and made sure I received a competitive rate. They also didn’t add in any ridiculous fees (I explicitly said no maintenance package at the beginning and they respected that).

Great staff and exceptional service! Beautiful dealership. Everyone is always friendly, professional and very helpful. Thank you so much for all you do!

Very professional and courteous, answered all questions. First time Jeep owner very happy with the choice. Dealership is very accessible and clean

We purchased our new Dodge Durango from Koons Tysons CDJR in April. The Sales Manager, Tony Screnci, was instrumental in coordinating the sale of this vehicle. He was very responsive and transparent when answering all of our questions via email and made the sales process go smoothly. He even ensured all paperwork was in order prior to our visiting the dealership. Marc Tranen was our Product Specialist. He, too, was excellent in responding to our emails and furnished information in a timely manner. Unlike sales staff at other dealerships, he never pressured us into making a decision. On the day we signed the contract, he checked with staff throughout the process to see how things were progressing and kept us informed. He spent time demonstrating all the electronic features of the vehicle and even synced our phones in the car's system. He was very easy to communicate with and made us feel comfortable. He gave us his business card and encouraged us to contact him if we had further questions. This is a great dealership and we would defintely consider buying another vehicle from them!!

Very friendly and great experience. Our salesman Cedrick Marcelin was awesome. We felt very comfortable and at ease the whole time.

Jose, the Service Manager, was just wonderful. He was very professional, polite and exceeded my expectations.

PLEASANT EXPERIENCE. HELPFUL. ANSWERED MY QUESTIONS.

My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.

I just received excellent customer service from Jim Clutter and Criswell Chrysler. Jim was very knowledgeable and customer focused. He went above and beyond to fix all my car problems and also kept me updated throughout the maintenance window and gave a clear explanation of each step. Great customer service compared to what I used to get in other car dealers.