New and used 2025 Jeep Grand Cherokee L SUVs for sale near Round Hill, VA

I had an oil change and tire rotation done. When I left the shop, I heard a loud knocking noise from the front wheel and had to take my truck back immediately. It was fixed and I was told that the tire balance was off. I believe it should be best practice to test drive all vehicles after any work is done to prevent the inconvenience of customers having to bring their vehicle back. I use to get my car serviced at this shop years ago and stopped because I had such a bad experience with my truck repairs. I have decided to give you?ll another chance and hope that things have gotten better. I will let this one slide for now. I am scheduled to have repairs done next week and I am expecting perfection. Please do not let me down. I would prefer to support my local Jeep service, but will not hesitate to patronize another facility if I feel that I am not getting the quality service I deserve here.

Excellent family vehicle! The third row still provided enough storage room in the back for groceries. You can lay it down and it has a significant amount of more storage room. Very comfortable and smooth ride!

Very happy with the staff. They were straightforward, honest, and my car buying experience was hassle free. My sales rep quoted me an upfront price and communicated all additional fees as well. I was given a fair amount for my trade.

They did a good job and did what they said they would do. Very happy with the service. I will bring my jeep back to them.

Service Manager was excellent at communicating status with me. He kept me up to date with regular calls and helped me solve the issue I was having.

This was hands down one of the best buying experiences and I’ve purchased many vehicles in my time. Chris in sales and Michael in financing was more than I could ask for. I flew from Orlando Florida to pick up my 2023 Durango. All I can say is it was well worth the trip. It would be my pleasure to do business with Safford Chrysler again .

Jose, the Service Manager, was just wonderful. He was very professional, polite and exceeded my expectations.

PLEASANT EXPERIENCE. HELPFUL. ANSWERED MY QUESTIONS.

Great staff and exceptional service! Beautiful dealership. Everyone is always friendly, professional and very helpful. Thank you so much for all you do!

My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.

I just received excellent customer service from Jim Clutter and Criswell Chrysler. Jim was very knowledgeable and customer focused. He went above and beyond to fix all my car problems and also kept me updated throughout the maintenance window and gave a clear explanation of each step. Great customer service compared to what I used to get in other car dealers.

Sean replied immediately to my inquiry on cars.com and had the car waiting for a test drive a couple hours later. He was attentive and helpful, and addressed all of my concerns about the vehicle and the transaction. Sean was straightforward and genuine -- the best salesman I've ever encountered at a dealership. I would buy from him again.