Hands down the best customer service in Michigan!!
December 3, 2018
After being ripped off by one of the larger franchise dealerships, we decided to try Hayes Jeep. We could tell immediately they were different, the salesmen were not pushy, they allowed us to look at all of the vehicles without being hovered over. Then once it was time to purchase they didn't run 10+ inquiries on our credit to find "the best rates", the finance manager actually knows what bank to send you to. Each of the employees fave been there for years, they don't rotate every month like most of the other dealerships you go to, that's proof that the owners not only take care of the customers, but the staff as well. The owner walks up to you and shakes your hand, and personally thanks you for your business, where can you get that type of treatment anywhere these days? Nowhere. The service department is so fast with oil changes, it's so nice that we don't have to schedule them. It's very surprising, seeing that they are the only stand alone Jeep dealership in Michigan, there service department is probably always super busy with all of the staff being specially trained for Jeep. We will never go anywhere else for another vehicle.