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Vroom - Get It Delivered Nationwide, Contact-Free Review
Online Car Buying from Vroom
by chevygurl from DealerRater.com
December 3, 2018
3.6 (1724 reviews)
Car buying online can NOT be this easy anywhere else. Submitted credit app, followed up on the app on Monday 6/11/18, got approved, received contracts on Wednesday 6/13/18, returned them back at a FedEx drop-off box, Vroom recevied them on Thursday 6/14/18, paid my deposit as well, Vroom Rep called me on Friday 6/15/18 and said my car had been moved to the shipping department to be inspected and prepared for shipment. On Monday 6/18/18, I received an email saying that estimated delivery day would be 6/20/18. At this point I'm over the top anxious and super excited for 6/20/18. On 6/20/18 evening, around 5:50 p.m., Vroom Rep calls and tells me that the delivery guy won't make the delivery time scheduled for 6/20/18 so it'll be 6/21/18 when he delivers the car. I received my car on 6/21/18 at 6:00 p.m. at a Wal-Mart super center parking lot. I signed the bill of lading and received my keys. Oh, and there must had been miscommunication between the delivery guy and Vroom, because before he handed me my keys he asked who was going to pay him, and I told him my shipping fees and all were included in my financing. So he said they are probably just going to send him a check. Other than that; everything went extremely smooth. I did not run into any problems other than the day delayed delivery (which wasn't a big problem). I am completely satisfied. I received my paperwork and my car all in ONE week!!! ONE week!! It does not get any better or easier than that. The car is freaking awesome, l LOVE it!! It's just like brand new on the inside and almost on the outside, I take that back, it is pratically brand new on the outside with just minor scratches and paint chips. I love love love my car!!! I would highly recommend Vroom to family and friends and to anyone looking to purchase great vehicles at reasonable costs. In the future, I plan to purchase again from Vroom. Thanks Vroom!!
2018 Jeep Wrangler JK Unlimited Rubicon Review
I have always wanted this car and Love it!1
by WVU MOM from Dayton, Ohio
May 8, 2019
5
Only a few things I would change. I did not get Xm Radio and wished I had. I wish it had a rest area for my left foot on the drivers side. A way to move the seat bottom up and down would be a great feature.
2018 Jeep Wrangler JK Unlimited Willys Wheeler W Review
Finally bought a Wrangler!
by Mike from La Habra from La Habra
April 28, 2019
5
Been thinking about buying a Wrangler for ever! Finally decided to pull the trigger and I am extremely happy with the outcome! Although I haven’t had the car long, I smile every time I get in it. Should have done it a long time ago!
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Easy Peasey No-Haggle Experience!
by RJV4EVER from DealerRater.com
December 3, 2018
3.6 (1724 reviews)
Some people thrive on the haggle experience....I am NOT one of those people! My bank was advertising VROOM and I thought I???d take a look. Admittedly, I was scared to buy a car....site unseen....but I was purchasing a new car (2017), so I wasn???t as scared as buying an older model. I called VROOM when I saw the car I wanted and the paperwork (I financed my car through my personal bank, but I hear they finance as well). started right there and then. Literally my car was shipped a week later and was picked up at our local mall (there was 3 other cars dropped off). The only hiccup...they forgot to send my temporary tags for the car, but we got it all squared away. Love my car, been driving it for 4 months now. Positives of buying through VROOM....no haggle, fair price; easy paperwork; 3 month warranty on all cars (try getting that at a regular used car dealership); Roadside Assistantsnce on all cars; FREE shipping to your house (or nearby)! Negatives: When I realized they didn???t send temporary tags with the car, I tried to callig back the 3 people I had worked with to purchase the car and each of their numbers were disconnected which really scared me. I emailed VROOM directly about my tags and they got back to me within the hour and emailed & overnighted my temporary tags. Hopefully, they change this practice and appoint someone to work with you until the car is successfully registered in your home state! Other then that....would totally recommend them!
2018 Jeep Wrangler JK Unlimited Rubicon Review
I love the way it feel when I drive.
by Bailey from Baltimore, Maryland
April 17, 2019
5
I’ve been wanting a Jeep for a long time now and I feel comfortable with the purchase of a Jeep. The drive is very comfortable.
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Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.2 (5770 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
2018 Jeep Wrangler JK Unlimited Sport Review
I love a manual transmission jeep wrangler
by Dbly1850 from Strongsville ohio
April 4, 2019
5
I am old school. Love to drive manual transmission. I just bought 2018 jeep wrangler with 6 speed.
First if all I am getting 23 mpg city. Not hard keep rpms around 1000-1200. Just shift to higher gear I have a v6 so no issues with lack of power.
It's also a soft top and I can't wait for warmer weather to open the top up. Road noise is louder than a hardtop. But it's a jeep. I can always buy a hardtop and switch it out. I love all the options. Off road so far no issues. It's just a great day to day vehicle
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Pleasant Experience
by BobbyR1010 from DealerRater.com
December 3, 2018
3.6 (1724 reviews)
I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.
2018 Jeep Wrangler JK Unlimited Sport Review
Best Car I have ever owned!
March 27, 2019
5
So fun and so many options to personalize it to how you like on a individual basis. Too many cool features to name, check out the most upgradeable car you will ever drive, they are truly a blast.
I am following this up with a letter to Jimmy Brafford. Both my wife and I have a combined experience of 70 years, working in customer service for two large organizations. I have watched Russ and how he interacts with his service team. He is right on track for directing, training and coaching a good service effort. As for my own experience, the best way I can explain it is that I trust Russ. Mechanical problems are difficult at best. Russ has demonstrated his ability to be approachable and responsive to my service needs.
2018 Jeep Wrangler JK Unlimited Sport Review
Perfect experience from start to finish
by Bertie from Harwich, MA
March 26, 2019
5
The jeep Wrangler sport is amazing. Solid reliable stylish enjoyable!! Much more car than I ever imagined. It handles beautifully around town and on the hiway. This will be my commuting to work vehicle and heading to the beach.
2018 Jeep Wrangler JK Unlimited Willys Wheeler W Review
My daughters 16th birthday present
by mel-ry4 from Cape Cod, MA
March 21, 2019
5
Love the Jeep. I’m please with the condition and low mileage. It is very smooth & comfortable to drive. My daughter is thrilled. This was her dream car. We are all very happy with our purchase. Thanks
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Carvana-Touchless Delivery To Your Home Review
Selling to Carvana: super easy and no-hassle!
by Ajlee1216 from DealerRater.com
December 3, 2018
4.2 (5770 reviews)
This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!
2018 Jeep Wrangler JK Unlimited Sahara Review
My first Jeep
by Amanda&Alvaro Tepec from Winter Haven Florida
March 17, 2019
5
Love it and think it is awesome my kids love it too rides smother than I was thinking it would feels like I am in a big truck
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2018 Jeep Wrangler JK Unlimited Freedom Edition Review
Finally got my jeep
by Charles from West peoria
February 12, 2019
5
Love it love it love it can't wait till summer to drop top and ride through country. Handles great in snow and the ride is surprising smooth for a Jeep. Can't say a lot just got but I'm on cloud nine.
2018 Jeep Wrangler JK Unlimited Willys Wheeler W Review
Wet, wet!
by Nelson from Dover, Tn
February 11, 2019
3
Just purchase a 2019 Moab. The first time it rained water was coming out from under the dash. I'm sure it is the seal around the windshield, can be fixed. What is totally ridiculous is that when you open the front doors, water pours in the vehicle from the gutters above. How stupid is this!
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