New and used 2025 Kia Sorento SX for sale near Terramuggus, CT

They may not have the largest selection or the biggest showroom, but the Customer Service was top notch. Incredibly easy and worry free shopping and buying process and friendly and helpful staff. Couldn't be much happier.

There is quite a bit to love about my 2025 Kia Sorento X Line. Great features, decent size navigation screen. However, I find the seat to be a bit uncomfortable due to the edging on the back of the seat with how it is curved. Also, I’m not sure exactly how long the paint job will last as my salesman did mention it’s not the best. My dealership wiped it clean instead of actually washing it before I took possession of it and this caused swirl marks all over it!

Chasetty Caez was amazing to deal with from start to finish. She answered any and all questions, even if she didn’t know, she found out. Got the vehicle we were looking for. Explained everything so we understood throughout the process, including the vehicle we purchased!! Went over everything. She’s the best!!

We have had a different experience than most reviewers. We bought the 2025 Sorento S, (highest trim level without the turbo) and power seems adequate. We had the car for about 10 days when my wife was pulled over for the taillight being out. The dealer replaced burnt out bulbs in the left taillight and for the license plate. Two weeks later there is a message on the dashboard that the L brake light is out. Take it to the dealer, where the service manager is surprised to hear it had 1271 miles on it. Dealership discovered a short in the wiring harness and the part has been on backorder for over a month. Since ordering the wiring harness, the cover for the keyhole on the driver door handle came off. It's gone, must have been while I was driving. Parts that just fall off are not covered under warranty, so it's $20 for the part and $70 to paint it. The people are the dealership have been great, but the product support has been disappointing.

From the moment I entered this facility the staff was very friendly, helpful & attentive. My time there was pleasant and non-stressful. The purchase was easy and the sales manager was super nice! No pressure & they all listened to my questions and concerns. Love this dealership!! Highly recommend!!

The interior and the exterior look and feel like a luxury vehicle. It is extremely smooth to drive and handles well. Very spacious. Would highly recommend

Luke is an excellent sales person friendly and always smiling and ready to please I enjoy my new Kia and if I need anything I know I can call crowley

Recently I had an issue with my vehicle that was an intermittent problem. I worked with the service Rep, Brian, to deal with the issue. Instead of just saying there was nothing wrong with it after checking the vehicle in the service dept, he suggested leaving it with them so that they could run the car and then check the problem. This service was covered under my warranty so they were not just trying to get more money from me. I really appreciated his trying to resolve the problem I was having! The funny thing is I saw the new 2022 Kia soul and decided to turn my current Kia Soul in and purchase the new model from them.

A very professional team. The atmosphere is nice and service team will notify you while waiting the progress on your car. Thank you Kia of East Hartford

excellent service very friendly staff Best dealership in the whole North East , very professional, knowledgeable and informative, keeping you posted and make you fell more welcomed.Highly recommended

Well, my car beginning of April beginning of September was time for my oil change synthetic went in at my appointment time came out within an hour 100% satisfaction got a car wash touchless I just dried it off when I left Very happy I recommend this service to anyone who buys a car there very clean very nice experience five star

Recently purchased our first ever Kia! Evan was wonderful to work with and the process went smoothly , he kept us updated at all times and answered all our questions . We are really excited to have our new Telluride! Evan explained everything about the car in GREAT DETAIL… he was really patient as I am not good with the new technology 😆 and he made things easy to understand! Thank you Evan for making this a great experience !!

Bought my car at Crowley Kia last week from Omar walked me through the whole process got me the car that I wanted and had Evan go through all the features of the vehicle was a fantastic experience

Simply amazing experience, they are true professionals and will be dealer of choice for my next Kia, without a doubt! Thank you to the whole team for making this so easy :)

Our sales associate, Ms. Johnson, was very warm , welcoming , and professional…making the purchase of our new 25’ sorento easy.

A1 service clean and customer service was great and have to say the restroom was spotless.

Super easy buying process. Andrew gave me side by side comparisons of different trim levels with no pressure to pick the more expensive vehicle. Carlos in finance made leasing a breeze. Thanks to GM John for his help throughout the process and to all the staff for being so friendly and congratulatory! I love my new Sportage!

This review is long overdue, but well deserved. I’ve been bringing my vehicles to Kia of Old Saybrook for over 20 years, and I can’t say enough about the outstanding service I’ve consistently received. Steve, the service manager, is the heart of the department — always helpful, professional, and incredibly accommodating. Whether it’s routine maintenance or an unexpected issue, Steve and his crew have always gone above and beyond to make sure I’m taken care of. They’ve managed to fit me in for service on short notice more times than I can count, and they do it all with a friendly, can-do attitude that really sets them apart. One experience that really stands out is when I was in an accident and had to have my car towed. It was just before the service department was closing for the weekend, and I was expecting to be without a car for quite some time. But Steve made sure my vehicle was taken in immediately, and thanks to his quick action and dedication, I was back on the road the following week. That level of commitment and care is rare — and deeply appreciated. After two decades of visits, I can confidently say that Kia of Old Saybrook’s service department, led by Steve, has earned my complete trust. They treat their customers with respect, work with integrity, and deliver top-notch service every single time. Thank you, Steve, and the entire team, your hard work does not go unnoticed!

The service and sales department provides excellent support. The management team has done an outstanding job training their employees in customer service, creating a positive environment for both customers and team members

I just bought a 2021 Kia Telluride from Shelly and it was a great experience! From start to finish it was a smooth east process!