New and used 2025 Kia Sorento SUVs for sale near Crosspointe, VA

Sales and administration staff were knowledgeable and courteous. They quickly understood my needs and met them in a very professional manner.

We have had a different experience than most reviewers. We bought the 2025 Sorento S, (highest trim level without the turbo) and power seems adequate. We had the car for about 10 days when my wife was pulled over for the taillight being out. The dealer replaced burnt out bulbs in the left taillight and for the license plate. Two weeks later there is a message on the dashboard that the L brake light is out. Take it to the dealer, where the service manager is surprised to hear it had 1271 miles on it. Dealership discovered a short in the wiring harness and the part has been on backorder for over a month. Since ordering the wiring harness, the cover for the keyhole on the driver door handle came off. It's gone, must have been while I was driving. Parts that just fall off are not covered under warranty, so it's $20 for the part and $70 to paint it. The people are the dealership have been great, but the product support has been disappointing.

Provided great customer service and Jesus did everything he could to work with me on the sale. The finance department was great as well, they got me a fantastic rate!

The interior and the exterior look and feel like a luxury vehicle. It is extremely smooth to drive and handles well. Very spacious. Would highly recommend

Last week, I purchased a new 2023 Kia Forte from King Kia in Gaithersburg, and it was a great experience. Felipe was very patient, honest, and very helpful. The dealer didn't have the car I wanted in stock, but he was able to get it from a different dealer. The process was quick and easy!!! Felipe also called me the day after to make sure I was happy with the car. Everyone I met was very courteous and friendly. r Felipe is definitely the best person for your next car purchase!

Great experience, minimal pressure. The sales process was straightforward and I enjoyed test driving a few models.

Great customer service and easy process. Joseph my salesperson was very easy to work with

We had a great experience and Ali was very knowledgeable and helpful. We would definitely come back!

I have never been to this dealership before but Lana Manko was fabulous. She was knowledgeable, patience and went above and beyond to help me find the right car for me. I've never had a sales person do so much to make sure I was satisfied with my decision. If I need another car, I will not hesitate to come back and see her.

We had a great experience (once again!) purchasing our new Nero from Hersons Kia! We highly recommend no only Hersons but our salesman, Ernesto. He was a great partner in making the process smooth and pressure-free.

Great prices, no hidden fees, and friendly sales staff. Thanks Lucas for helping buy my first Kia Forte LXS!

Elvis the service manager who took care of my car was willing to work with me and make the repairs affordable and timely. Always a good place to bring the car for service.

Excelent servises, staff did help with every single aspect of the purchase. Very professional, and people freindly.

Very responsive and attentive to detail on what I need. Waiting room is also very welcome with coffee machine, snacks and water so i can focus on work while waiting.

My husband and I had a wonderful experience and Herson’s KIA. We even had our 2 year old with us and they were very patient and kind with him as well. Particularly we worked with Josh and we were very pleased. We could tell he was doing everything in his power to get us the best deal and he stuck to his word in every way. He also was very helpful when we found a slight exterior issue with our emblem and help to get it corrected in the easiest way. He guided me exactly to where I needed to go to make sure the job was done efficiently, again considering that I had my two year old with me. Ralphael the finance manager was also very helpful and detailed. Overall a great experience.

I went in with a friend to help her find a car after a terrible experience at another nearby dealership. We called ahead to see if the car was in stock and Maks was polite, knowledgeable, and helpful right off the bat. When we arrived at the dealership Maks was patient and genuinely listened to what we were looking for. It was a great experience for everyone and we were able to work out a great deal. I’ll also add the finance department was wonderful as well - clearly explained all options and wasn’t pushy about extras. Would recommend Maks to anyone looking to buy a Kia!

My problem was with the AI contact point at King. Stupid me, I thought Olivia King was a person, and I emailed "her" several times with requests. Before I went in, cars.com asked me to review "her" and the email included a photo of a woman, again making me think I was dealing with a human. When I went in, I asked to speak with her, and was finally told she didn't exist. But was I embarrassed and did I feel stupid! It was very deceptive. And this is not how you want a customer to feel when you're selling something. You need to make it clear up front that the email contact is an AI contact, and any salesperson will be there to help at appointment time. Other than that, it was a good experience. King even allowed the car to be driven 33 miles to my mechanic for an inspection. That's extraordinary. The car was in good shape, and we closed after returning from the inspection.

Excellent buyer/customer service. They did their best to help the buyer’s goals. Just bought second car in less than two months.

My car buying experience at Herson's was a 10/10. Sandros, my sales consultant, wasn't pushy. He listened to my needs, my story, and taught me a lot about the car I bought. He positioned himself as my go-to contact even after purchase. The experience continued with Andrea Campos in finance. I was in and out of her office in 30mins! No pushiness there either! And I can't forget Jorge Cuevas who cleaned and shined my new baby up for me to take her home. I had the dream car buying team and I am extremely thankful. I highly recommend shopping with Herson's!

Herson's Kia offers outstanding customer service! I travel 2 hours from home just to buy from this dealership, and they are well worth the drive. The staff is incredibly friendly, knowledgeable, and attentive to every detail. They made the entire car-buying process smooth and stress-free. Five Kias down, and a lifetime more to buy—highly recommend!