For a few weeks my car started to move left and right upon acceleration. I looked online to see what the possible causes could be and found out it could be due to multple issues from tire pressure to alignment to wheel bearings. So I scheduled and appointment and took it in for a diagnostic test at the dealer in the morning. There was a fee for the diagnostic test then labor and parts if needed but it had to be done so i accepted. An alignment check showed both wheels moving in opposte directions and a technician needed to inspect it further. I had planned to wait for the repair but it was a busy day at the dealer and they decided to provide me with a car for the day free of charge. In the afternoon I was informed that it was a control bar that needed to be replaced but had to be ordered in and would not arrive till the next day. I was able to keep the loaner car over night so that helped. I was a little concerned about the repair bill but it had to be done. Some how the repair gods heard mr concerns. The next day i was so relieved to hear that the part and repair costs were covered under warranty. Luther Nissan was very professional and honest with the whole service process. I was reassured of my decision to choose them over another Nissan dealer.
This place is great! I just bought a car from them and Chuck was fantastic. He really reflected that the dealership values top-notch customer service throughout the process. I highly recommend them to others looking at buying a car. Thanks Chuck and Chevrolet for making my car purchase such a pleasurable experience.
Everyone I dealt with a Bloomington KIA was friendly, professional and extremely helpful. My sales rep , Chris S, as always, was a pleasure to work with. They went the extra mile for me to get the color I wanted. This is my 3rd lease with them and it only gets better and better.
Pat was very friendly and professional. He found the right car at a great price. He was not pushy like the other dealers I visited. If you want a pleasant experience, go see Pat at Luther Kia in Bloomington.
Chris was very friendly and helpful throughout the entire process. Of all the sale associates I dealt with at the various dealerships while searching to replace my dead car, Chris was the only one who actually called me back to see if there was anything he could do to help.
I emailed numerous dealerships in the Twin Cities, and all i got was the auto-response without anyone answering my specific questions. Chris answered all my questions almost immediately. Chris and Matt took great care of me. Very happy with my new car.
I needed to co-sign a loan for my daughter who is a student but my credit isn???t wonderful. But my sales guy Mike Lipke was able to find the perfect car with low miles and a full warranty and I was able to get approved for the new loan. We were also in a crunch for time the day we bought the car because my daughter needed to go to work and Mike and the finance team made it happen! In and out of there in just over an hour! This is the 3rd vehicle I have purchased through Luther Kia!!
The service attitude and atmosphere of this facility and staff are stellar. TJ in particular was above and beyond what I would expect of a service representative. He came in on his day off to ensure that my transaction went to seamlessly and painlessly as possible and things were handled in by far the best manner ive ever experienced with the car purchase.
I had I talked to Brandyn sFew days earlier and he emailed me all the vehicles that were in my parameters. When I got there he had one upfront ready to look yet . I took my time looking over all the vehicles which took a while and he was very patient, we picked one out and he got the ball rolling. We made it very smooth and relatively quick to hit the road.
Efficient, organized non complicated system.
Communicated each step and followed thru.
Didn't feel like a # and all staff very courteous and receptionist walked me to my cars location after paperwork.
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