I highly commend your salesperson, Ed Tate. He was very helpful and courteous taking the time to answer any questions we had. Ed has an outstanding work ethic and is truly an asset to your fine dealership. Thank you, Ed, for a job well done!
Usually after a sale, the salesman is no longer interested (or available) for the problems of his customer. However, I must say Trajce provided EXCELLENT service and care for me dealing with three different problems that I created in the pouring rain on the dealership’s lot, 17 days after the purchase of my new Optima. All ended well as he assured me it would! He was great!
Two sales consultants did an excellent job - Jim and Jorge. When I called about a particular used car I'd seen on Carfax, Jim took the time to make and email a video "tour" of the car for me. When I arrived from out of town, I stopped at two dealerships. My experience at Max Madsen's was great and far surpassed the customer service at the other dealership. Jorge was there to answer questions about the car. He allowed me to consider the car without the dreaded pressure one sometimes gets at a car dealership. Following my purchase, Jim followed up with a thoughtful email welcoming me to the Max Madsen "family." With sales consultants like Jim and Jorge, you can't go wrong!
Mike in sales was a pleasure to work with. He had the vehicle I purchased ready for inspection in their indoor showroom. The attention to detail of the vehicle and the process of the purchase was outstanding in caring for the customer, which in turn made for a great experience.
Thanks to Mr George Obas for his assistance with my Purchase. I love this Chrysler 300 with a very special gray color i always wanted. You guys are fantastic. I will definitely recommend your dealership to my friends and family. and i will be back for future services.
Nick and Felix went above and beyond at the service deparment at Napleton Acura in Elmhurst. My wife had a blowout on the front tire, they replaced it with a brand new tire, washed and vacuumed the car and had me on my way within 30 mins on a Saturday afternoon.
I???ve been interested on getting myself a new family vehicle, but I???ve consistently changed my mind. Getting a new car is a big deal to me. I wasn???t planning on getting a new car when i went in Ed Napleton Acura. The minute i came in, i was greeted by a sweet young lady. I asked for Wilson, he had recently helped out a friend of mine. Wilson was very knowledgeable about all cars i was interested in. He helped me narrow them down and suggested what he thought was best. All my concerns and questions were answered. If i ever need another car i would most definitely go back and ask for Wilson. Thank you Wilson and Ed Napleton Acura !
Went in there not expecting to walk out with a brand new car. Thanks to Wilson i was able to walk out with my dream car. He worked really hard to make it happen. I was impressed by his customer service, and how he was able to answer all my questions. I was even more impressed how he had patience with me and my grandchildren. He made the experience comfortable. Thank you Wilson. I would definitely recommend this dealership and Wilson.
hello, I received amazing service for Robert. Im very happy whit my purchase.He did very good job expain me hech datail in the car. thank you very much,YOU guys need more people like him.
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