Lexus NX 200t for Sale in Van Nuys, CA

I made an online inquiry about a 2019 RX 450h in specific exterior and interior color that I was contemplating on buying. Anthony Wilson responded quickly. He gave me a quote and sent me the link to the vehicle so I can find out if the options it came with met what I???m looking for. I told him to proceed. I went to their dealership, signed the papers and took delivery of the vehicle.

I have purchased or leased numerous vehicles over the years. Without a doubt, the leasing experience with Ider in the Internet Sales Department of Keyes Lexus in Van Nuys CA was the easiest, least stressful and most satisfying. During our series of emails, Ider was able to provide us with exactly the vehicle we wanted at a price that was very attractive and reasonable, especially compared to other dealers. He never applied any pressure to decide sooner than we wished, or to purchase more than we wanted. He was extremely responsive and never changed his quoted lease deal, despite changes in circumstances. When they sold the original car we wanted, he found an identical one from another dealer with every detail we preferred in time for our lease meeting. Before the vehicle delivery process, Ider sent us the lease documents in advance by email for our approval. So, when we arrived at Keyes, the vehicle, lease documents, and DMV materials were all ready, so we wasted no time in the dealership. The vehicle was prepped and in impeccable condition. Ider was diligent, prompt, careful, responsive and professional in explaining every aspect of the Lexus NX300. In short, we could not have asked for a more capable automobile lease or purchase experience with a focus on customer service. Every aspect was performed in an excellent manner. Everyone we dealt with in this first rate company was helpful, responsive, reasonable and customer service oriented to make this entire vehicle process with minimum stress. If you are considering a luxury vehicle purchase or lease in the LA area, it would be a mistake to not visit Keyes Lexus and Ider in particular .

My service rep, Anthony Pastoral, is always friendly, with a smile, and accommodating. Your service is within a reasonable amount of time and you have a very nice waiting room where I can have a beverage and delicious cookie Thank you.

Dan Banayan was honest and up front with price. No wasting time and playing games! Dan is professional and provided great service. Overall had a great experience.

I came in, dropped my car off and got a loaner vehicle within 5 minutes. The issue with my car was fixed in a few days and feels like new at a very fair price. Awesome, prompt and friendly service!

Glad to purchase the car, Kristophe and John was professional and very helpful through the process, I would like to recommend this place, Lexus of Glendale

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

The easiest purchase in a while great people and experience thank you Dean.

Saw the car on the website. Transferred from another Carmax location without any hassle. Process at the dealership was professional.

My Service Rep Robert was very attentive and made sure the service job was completed to our satisfaction.

Jesse Trujillo really knows the cars inside and out. When we went on a test drive he went over the car features. When I purchased the vehicle he went into great detail of every feature on the car. Jesse is polite, personable and does not over power you like some dealerships.

Laura was friendly and helpful. Service was completed within half an hour.

Went to test drive an E350. Was greeted by salesperson shortly after walking in to the showroom and instead of immediately trying to "sell" me something, asked which model I was interested in and then asked me if I'd ever driven one. I replied I hadn't so instead of launching into a sales pitch, he offered me a test drive so I could be sure I even liked the car before we started talking about buying or leasing and pricing. Was very impressed with how I was treated and how easy it was to shop at Silver Star!

I am a happy customer that is consistently treated well by everyone in sales, service and finance at Lexus of Thousand Oaks. This is the fifth RX I have leased from super star Lora B! Each time I lease from her, she makes this process smooth, fast and painless. I appreciate that she is always available no matter the time of day to answer questions. She patiently takes the time needed to make sure I understand the changes in the RX from year to year. When I bring my car in for service, Steve L. is also consistently helpful. He is courteous, professional and makes each visit a breeze. Both Lora and Steve go out of their way to make sure my concerns have been met and that I have a loaner car if needed. I honestly appreciate the positive experiences with sales and service that I have had over the years. I have leased from other companies and there is no comparison when it comes to the level of customer service that Lexus of Thousand Oaks offers. My husband and I are both currently driving cars from Lexus of Thousand Oaks and have referred friends that are also happy customers.

So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.

I've dealt with a lot of dealerships and South Bay Lexus is one of the best! I am on my third vehicle from this dealership and every experience has only gotten better. I was lucky enough to work with Sam Ko on my most recent purchase. Not only was he upfront, and honest, but he did everything in his power to make sure I was comfortable throughout the entire process. Buying or leasing a car is a big life change/decision and having someone with you that you can trust every step of the way is truly invaluable. Sam you are the man and I wouldn't be in my GX without you. Thanks for everything!

Jay was excellent and efficient in helping us find what we were looking for. No hassle and no games. The finance manager was also friendly and personable.

What a wonderful experience it was to have everyone I can in touch with was so Awesome. Thank You for your service. I will tell my friends