New and used 2025 Lexus NX 350 for sale near Bay Village, OH

Tori, Ryan and John of Metro Lexus did the unthinkable: they made buying a new car fun. I don't mean just having fun driving away in a shining new car at the end of the process. I mean the entire process, even including dealing with the paperwork and paying for the car. A special part of this was when Ryan "introduced" me to my new NX by having team members literally cheer and shout "Congratulations!" as I saw my new car for the first time. That caught me completely by surprise and I've never heard of any other dealer doing anything quite like it. In the future, I will gladly give my highest recommendation to any and all about Metro Lexus in general and about Tori, Ryan and John in particular.

I got the option to test drive a hybrid NX. And after driving it I can honestly say I'm much happier driving my NX350 gas version (I have a 2025 NX 350 Luxury). First I notice the hybrid felt under power, and then I realize that my gas version has a stronger engine with the turbo. Second the sound that the hybrid makes like a droning noise, did not like that. The driving experience on my gas feels great compare to the hybrid version. Now I did not do a road test with the plug in, but from everything I have heard that is the one to get. At this moment don't have a house, so gas is the best option for me. But after we buy our house then i feel like the plug in is the way to go, especially with the bigger horse power. And yes I understand the save in gas of a hybrid but I'm spending big money on NX and I want to enjoy the drive. If i want to save money then I will go for Toyota and save a lot more on gas. (the 350h is for people who want to save money on their gas bill and 200hp is enough as they want luxury from A to B and don't need it to be fun). So that for me is not a factor, for me is the drive and the comfortable of a luxury product. And yes I get it Lexus luxury ain't what it used to be many years ago, but in 2024 it's better then a Toyota luxury. Example RAV 4 limited vs NX luxury, I prefer to spend more money on the NX for the luxury level in todays market of 2024. So Luxury with a good driving experience are it for me...and of course the reliability of Toyota/Lexus makes it all the better then any other brand for me.

Terri Ramey was a wonderful salesperson and we would recommend her to anyone we know that is looking for a Lexus. We enjoyed working with you and all of the other people at Metro Lexus.

I took my 2025 ES 350 in for the second Lexus Care service and it was well worth it. In the midst of tire rotation oil change and thoroughly checking out the vehicle the technician discovered a 'mouse house' in the blower motor! This was quickly remedied while I had a pleasant conversation with Tori from whom we'd bought the car the previous year. At a minimal cost they removed the blower motor and cleaned it out and I was soon on my way home. Every experience I've had with Metro has been positive and professional.

The customer service is amazing, very personable. Paul was very friend and attentive he was helpful as he explained the process to be completed including estimating time line. I’m inspired by how the staff connects to the customers as well as providing details and timelines in a pleasant atmosphere! Thanks for the kindness and personal ability to make your customers a priority in feeling welcome leaving with a smile. Thx Paul!!!!!

In today's environment of staffing shortages, I am always pleased to work with someone that truly works well with the public. Adam P. is one of those people. He was always helpful, efficient and clear during our conversations.