Like most people, I dreaded (past tense) the car buying "dance". HOWEVER, my experience working with Alex and only Alex (no manager, no finance guy) was pure joy. No pressure and MUCH faster than my previous car purchases with other dealership's. Can't say enough nice things about Alex. Also, new to the Lexus nameplate. LOVE my new ride!
trasmission /gear jerks hard when shift on downhil
by Lexus quality going downhill from Santa Cruz, ca
December 10, 2018
Lexus quality is going downhill. This is a new car with abt 2000 miles many attempts to dealers and Lexus to repair the issue without success.
Their answer is that this is normal characteristic of this ca. We tested another similar rx350 with no such issue. Found out from lemon law lawyer that there is lawsuit against Lexus for similar issue.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
I own the perfect car! Interior is pure CLASS!!
by Judith from Harveys Lake
October 29, 2018
I wasn't seriously looking for a new car, but when I saw this one, I knew I had to get it. Beautiful pearl exterior and the interior is a show-stopper of rich brown and camel and bamboo woodgrain!! Truly a fantastic car!
Highly recommend Bert, had a wonderful experience buying my Acura. Bert was professional, no pressure and answered all my questions and was very patient with me. I have purchased many cars in my lifetime and this has been the most pleasant experience by far.
test drove....like it
by acsglexus from berwyn, il
December 19, 2018
looking to purchase this nice vehicle. test drive was great. interior is great. comfortable seating. looking for a good dealership and have to finance so I am looking for a good interest rate.
The oil change process was fast and easy. From the moment I pulled into the service bay I was greeted by polite helpful people. The wait was reasonable and was made easier by the well-appointed and comfortable waiting areas.
Most reliable car I have owned
by Rich G from Kent wa
November 29, 2018
For the price this is a great automobile it has great comfort and acceleration when needed the salesman and the service personnel are friendly and competent
Absolutely top notch service, from the first call to getting the title after the sale. Responsive and very helpful. I would not hesitate to purchase a vehicle from them again. I purchased our last vehicle from a different dealer and the service stopped right after the deal was done, not here. I highly recommend Tom Wood Lexus.
Most beautiful car I’ve owned
by Tommie65 from Goliad Texas
November 13, 2018
Love it!!! Beautiful car. I’ve owned Mercedes and this car is by far superior in every way possible. The ride is smooth and fast. The look is classy and stunning.
If you thought the only way to purchase a used car was to shop locally, you could be missing out on some great deals on some even greater vehicles. My wife and I were researching the used SUV market for her a vehicle and came across Indy dealer, Tom Wood. He has a range of dealerships with an even wider range of used car inventory. We are SO happy that we made the drive from Ohio to not only save thousands of dollars but to experience their top notch sales staff and the entire Lexus-Plus buying approach. Alex, we appreciate you. Period. You are the one who made this the easiest car purchase thus far. Alicia, thank you for all the upfront information that you provided so quickly and ultimately bringing us to your location. If we are ever in the need of another vehicle, or if a friend or family member is looking to buy, our first stop and recommendation will be with Tom Wood, Indianapolis, IN.
by Mara from Chicago, Il
December 20, 2018
The RX 350 met all of my needs and more! Very comfortable and smooth drive. The RX makes it easy to navigate, call and listen to the radio without taking your eyes of the road.
Betty was very nice and treated us great. Tom Wood is the the best dealership around .They have a excellent sales staff and treat everyone like their special.
Most reliable car
by Jim85254 from Scottsdale, AZ
October 20, 2018
Well designed, very reliable, plenty of room, very good designed, plenty of power, good on gas mileage, very quite, comfortable ride, very safe vehicle, a very luxury vehicle, and many safety features.
I recently had the pleasure of meeting salesman Joe Brumfield. He is very knowledgeable, truthful and patient. Not pushy Ask for Joe! Won't be sorry
Great value for a luxury SUV
by Connecticut Chris from Southington, CT
October 7, 2018
I’ve been driving Lexus cars for over 20 years and this one is by far the best. It incorporates comfort and safety features with the practicality of enhanced payload capacity. My experience with Lexus proves, that as long as you maintain this car in accordance with it’s scheduled maintenance, you can drive it forever.
Professional. Personable. Awesome. After being at this Lexus dealer going to a Mercedes dealer will be like going to Walmart. I have never felt so welcomed in other dealerships as I was here. I felt like I was buying the vehicle and not being forced or bullied or pressured into making a decision or even buying the car. Everyone was friendly. I have Never had anyone go over the interior and exterior of the car with me before and that definitely helped once I got the vehicle home. When I was walking the lot I did not have someone on top of me smothering me so the comfort of enjoying car buying was a treat. Overall It was a great experience. I will do it again.
All wheel drive RX 350 FSport. Edgy. Great auto
by Stan Retired from Cypress Tx
December 15, 2018
The FSport with the all wheel drive is a fun car. Additional suspension settings are great. Has all the safety equipment. Love it. The Lexus experience was excellent. Certified vehicle.
I worked with Betty Wills. I never felt rushed or pressured to ???settle??? for a car. She listened and found the car I wanted. Everyone was very friendly and helpful, I wouldn???t hesitate to buy from them again.
Looks great, but..............
by rocnstn from Palm Desert, CA
December 15, 2018
We previously owned a 2004 and 2010 RX, Both were great, the '10 RX350 had 111K mi when we sold it, and looked/drove new. Absolutely no repairs since new. Purchased a '16 RX350 w/most options. $52K sticker. Bought it on the internet based on great past Lexus/Toyota experience. The car looked great, but drove terribly. Always hesitated from start, then took off like a rocket- almost impossible to accelerate slowly. Worst was constant groaning at idle and lower speed- slight vibration as well. Cruise control was worthless- even on lowest sensitivity setting it would slow down way too early, then do nothing for a few beats, then abruptly take off. Very jerky, and dangerous. Hands free tailgate never worked, nor did voice activated navigation- system never got what we said. Sold the car at a huge loss to CarMax. Would consider a '16+ RX450h hybrid- different engine and transmission- but I am disappointed in Lexus- our '16 RX350 was a real loser.
I initially found the car here on cars.com and was contracted by Andrew Weiss who works for Dreyer and Reinbold. From start to finish it couldn't have been an easier experience. He wasn't pushy or rude but very friendly and informative, answering any questions I had. I would 100% recommend both this dealership and Andrew.
Truly comfortable ride.
by Lexusfan from Dallas, TX
November 19, 2018
Has great handle on the road, smooth ride. The interior is very stylish. It has a 6 CD player and the audio is great. The engine noise is hardly noticeable while inside.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Reliable car for snow
by bita964 from Beverly
December 30, 2018
I was looking for a car reliable and safe on the snow a day in Northeast whether.
Is comfortable inside and also sizing is perfect for me
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Was a great car too.
by Cheryl from Malden
October 30, 2018
Was a great car fun to drive , lots of safety features as well . But for some reason lately I tend to change cars every 23 months and I purchase them .
The employees are all so pleasant. They treat you with a smile and keep you informed of what is going on with your car.
by Satisfied Customer from Buffalo, NY
December 19, 2018
I went from an Audi A5 to a Rx350. I had my reservations, but I love the Rx. Very reliable and amazing comfort. It was worth the switch.
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