New and used 2025 Mazda CX-50 Hybrid for sale near Crosspointe, VA

My rating applies solely to the retail side of their business (used cars). I have not experienced their services yet. Pros: expeditious online inquiry follow-up, great customer service, informative staff. Cons: sales floor layout needs revamping, some new car sales guys could brush up on customer intake. First off, I am THE last person I would have expected to be writing a review of an Acura dealership, much less owning one. Honestly, Honda does a very poor job of linking itself to its luxury brand (Acura) - especially compared to Toyota and its Lexus brand. After already having decided to purchase a Lexus RX, I decided to contact them on a whim due to the local dealers not having the darker interior I wanted readily in stock. I found a solid match in their online inventry (MDX with tech pkg) and submitted an inquiry. Within hours I received a response and set up a time to test drive. My salesperson was very knowledgeable, polite, and bent over backwards to address all issues/inquiries I had related to purchasing - including coming in to meet with me on his day off! After having endured weeks of tiring back and forth with others dealers who failed to simplify my process by being upfront re: pricing, availability, and specs. Granted the new car sales on the floor could use some brushing up on customer intake (it's clear that used car customers are not their priority), I completed my car buying experience with renewed excitement thanks to Rosenthal Acura's simple, streamlined, customer-focused process. Harpreet and his colleagues are amazing - no aggravating time-wasters there!

Awesome gas mileage! Can get 41mpg easily. I chose this over a rav4. I just didn't want to have the same SUV as every other one on the Rd. I love the looks of this vehicle. Interior is way nicer than any rav4 you can buy. I will say that one negative was that I had to replace the front brakes at 10k miles. And it is not my driving! I owned a Honda Accord hybrid previously and the brakes had over 100k on them when I traded it in. I drive this the same way I drove that car and on the same commute. I did hear there was a tsb for the brakes. Rather than make an appt, destroy my rotors waiting to get in, and listen to that awful squealing for another 2 weeks. I just changed the brakes myself. The parts were very inexpensive. The only other annoying thing was that I couldn't get heated steering wheel the top of the line model hybrid... seriously mazda?

Thanks to the parts department for always having available oil filters for my NA Miata. I come in every 3,000 to grab some oil and filters for my Miata and parts is always stocked up. Appreciate these folks I would recommend them to anyone for parts needs.

My spouse asked me to get a new vehicle in mid-November 2024. I had been reading reviews of the new 2025 Mazda CX-50 Hybrid. We had been sharing a 2018 Honda CR-V EX-L that we bought new in December of 2017. I had been planning on getting a replacement vehicle in December of 2025 but my spouse recommended that we get one before the end of 2024 because of the upcoming tariffs. I had been in a quandary about which vehicle to get. As soon as I heard about Mazda getting the Toyota hybrid system in the CX-50 I became interested. I went to drive a CX-50 and found that the dealerships didn't yet have the hybrid model. I drove a turbo version and was surprised that it wasn't that responsive. I also found that the ride was too harsh. Within a week I went back and test drove a hybrid. I found the performance to be good and the ride quality to be much better than the turbo. I was impressed with the amount of equipment included in the Premium Plus version: panoramic moon roof, red real leather seats, heads up display, Bose stereo, power folding mirrors. We purchased one for thousands less than a Toyota RAV4 or Honda CR-V Hybrid. I'm very impressed with the handling and ride. So far we've had no problems at all and we currently have an indicated 41mpg.

I bought my 2021 CX-5 Touring in NOV/2020 from Mark Bowers. Exceptional experience, very hospitable and listened to my requests and concerns. May 6, 2021 was my first oil change and that was an awesome experience! Thanks Passport Mazda Temple Hills, the whole staff is friendly and welcoming!!!

Super friendly, super efficient. And you washed my car!! I will definitely continue coming here for my service. Thank you!

Ryan was extremely helpful during our recent visit while our CX-5 was getting maintenance checks. Appreciated all his efforts as I had my children with me.

The service here was quick and easy! I even got a loaner car for the Ceramic Coating that I purchased with my car! I can’t recommend this place enough!

We unfortunately had two old Mazdas which were purchased from Gaithersburg Mazda that died. They tried their best in the service department (which by the way is also a 5-star department) to repair them but the writing was on the wall. We needed two new cars. Maynor Guzman was just the most caring and knowledgeable salesperson we met since being an ongoing customer there. No matter how much time we needed to make a decision or asked to test drive more than one vehicle, he was very accommodating and then some. And his service didn't stop there. Gave us his card should we have any questions on how some of the technology works. I cannot say enough good things about him and the entire staff.

I arrived at the dealership looking at the vehicles on the lot when I was approached by Adrian!! his customer service is so awesome and he is very detailed in explaining and addressing your questions! so I was looking to buy a Nissan rouge when he pointed out the Mazda Cx5, went on a test drive and fell in love with this SUV! I purchased it in September 2022 and it was more than I imagined, the drive is very smooth. The staff at Passport really know how to treat and assist their customers, I was so pleased with the customer service I got from my salesman Adrian as well as my finance manager Carlos. I appreciate all the staff at this dealership they made my experience very pleasant and I will definitely recommend anyone who is looking to purchase a Mazda to take your business to them!! I had to take my vehicle to the service department and Jessica takes good care of your needs and very detailed in explaining your vehicle issues. Not to mention the dealership is very very clean and state of the art and always smells nice!!!! Thank you to all the passport staff who helped in making my car experience a great one.

Deborah is super friendly and patient. She understood our needs and explained us everything in detail. She also worked with her supervisor Tori to make sure our needs are met. The experience was personal and we are happy with that.

I want to preface this by saying I did not end up actually purchasing a car just yet but did want to come on here and say the sales staff I worked with (Daniel the Salesman and John the Sales Manager) were incredible to work with. Very knowledgeable and not pushy at all. Told them at the beginning I wasnt looking to buy that day and never once did I feel pressured. Got all the information I asked for in a timely manner, was able to answer every question I had immediately. If I do end up going with a Mazda they have definitely earned my business.

I went to Test Drive a CX90 PHEV and worked with Carlos. Carlos was exceptionally knowledgeable on the vehicle and the test drive route he directed me through really highlighted the vehicles performance and handling. The dealership was very modern feeling and had a very large variety of colors and packages available. 11/10 recommend Carlos and Chantilly Mazda

CJ NEAL - at the services desk is a big help! Very positive and worked with me for issues and misunderstandings. Great service!

The service was great and fast. There was not extra add-ons that some dealership try to get you to buy.

I like the fact that I can get a loaner car when my car has too much work to finish in a day. I like the fact that now we can see a video of the problem before the work is done. I have not had any problems with the car breaking down and I think that is because the mechanics are conscientious in looking out for future problems.

I had the pleasure of working with salesman Kamau Dawson. He was very easy to work with and got me through the process easily and quickly. I almost gave up looking for a car. I had a great experience and I will refer my family and friends to Mr. Dawson if they decide to purchase a vehicle. I was completely impressed with his professionalism and customer service. He was also respectful and not pushy.

Quick, easy and convenient. Very helpful staff. Don't feel like I'm being overcharged or having unnecessary services added. Agents communicate status frequently and clearly