Used Mazda CX-50 Hybrid for sale near Olmsted Falls, OH

Dear Mazda of Kent Service Department, I am writing to express my sincere appreciation for the outstanding service provided by one of your associates, Matt, in the resolution of a persistent issue with repaired of my passenger side window. I have been a customer for a bit over two months, and unfortunately, my experience had been marred by unresponsive service and unanswered calls regarding the window repair. Matt's exceptional professionalism and commitment to customer satisfaction turned my experience around completely. He took the time to attentively guide me through the process, addressing my concerns with utmost care and diligence. His responsiveness and dedication to resolving the issue demonstrated a level of customer service that I had not previously encountered during my interactions with the service department.

Awesome gas mileage! Can get 41mpg easily. I chose this over a rav4. I just didn't want to have the same SUV as every other one on the Rd. I love the looks of this vehicle. Interior is way nicer than any rav4 you can buy. I will say that one negative was that I had to replace the front brakes at 10k miles. And it is not my driving! I owned a Honda Accord hybrid previously and the brakes had over 100k on them when I traded it in. I drive this the same way I drove that car and on the same commute. I did hear there was a tsb for the brakes. Rather than make an appt, destroy my rotors waiting to get in, and listen to that awful squealing for another 2 weeks. I just changed the brakes myself. The parts were very inexpensive. The only other annoying thing was that I couldn't get heated steering wheel the top of the line model hybrid... seriously mazda?

Very easy to deal with. Very quick service. We were done within a couple of hours.

My spouse asked me to get a new vehicle in mid-November 2024. I had been reading reviews of the new 2025 Mazda CX-50 Hybrid. We had been sharing a 2018 Honda CR-V EX-L that we bought new in December of 2017. I had been planning on getting a replacement vehicle in December of 2025 but my spouse recommended that we get one before the end of 2024 because of the upcoming tariffs. I had been in a quandary about which vehicle to get. As soon as I heard about Mazda getting the Toyota hybrid system in the CX-50 I became interested. I went to drive a CX-50 and found that the dealerships didn't yet have the hybrid model. I drove a turbo version and was surprised that it wasn't that responsive. I also found that the ride was too harsh. Within a week I went back and test drove a hybrid. I found the performance to be good and the ride quality to be much better than the turbo. I was impressed with the amount of equipment included in the Premium Plus version: panoramic moon roof, red real leather seats, heads up display, Bose stereo, power folding mirrors. We purchased one for thousands less than a Toyota RAV4 or Honda CR-V Hybrid. I'm very impressed with the handling and ride. So far we've had no problems at all and we currently have an indicated 41mpg.

Tears of Joy!!! Their service dept is the best "y'all better get you a Mazda" The service here is over the top honestly. I paid for my repairs over the phone and the car is being dropped off in my driveway!! As a single mom of two small children who works from home.... this is an amazing blessing. I will brag about their service for a long time and never buy another brand.

I had a good experience at Jake Sweeney Mazda. Service advisor was very pleasant to work with and more important than anything My repair was performed without any flaws

I haven't visited the facility yet, so commenting on the physical dealership or service facility isn't yet possible. This dealership, so far, has gone the extra mile in assisting my son, who is currently deployed to Afghanistan and due to return at the end of Aug, with purchasing and holding a car for him. I called at least 8-10 other dealerships who had cars that my son was interested in, and none of them were willing to hold a car, even with a deposit until he returns. This dealership has gone that extra mile to help in this unique situation, and their willingness to do that has helped tremendously. The salesman I have dealt with is named Joe, and his assistance has been incredible so far. My son and I look forward to meeting him, and picking up my son's car early next month.

Making financial decisions is always hard , but the team made it easy. Terry H and Andrew R helped us with our interest rate and got us a new 2022. They jumped through hoops to make it happen and we are in love with our new outlander.

They did what they said they would do, from trade in to finance, to price, and speed. They sold me a car the way I wanted to be sold a car! Very friendly and professional. I never felt pressured or deceived. They were up front about everything, from start to finish.

Had a Kia Sportage stolen around Thanksgiving of last year. The collision shop in Henrietta was very very helpful and accommodating. The car was totaled. However. Went to BJ MAZDA dealership interested in a used CX-30. Salesman didn't seem to interested in helping me out. Conversation lasted about 5 mins Ended up buying one from a another Mazda dealership that afternoon.

Austin Salvaggio took care of all the details and made things easy for me. I drove up from Pittsburgh, dropped off my trade-in, signed a bunch of papers, and drove home in my new car.

Professional and friendly staff who respect your time. No hassle buying experience. My 5th purchase from them over 10 years and I’ll be back for #6.

Great service! Very open and helpful. Provided us with all the information we needed for our purchase.

Cannot say enough good things about Werner and my experience. In March I got a new Cx-30, Tucker was great in helping match a package that fit my needs and ordered me in the car. Less than 2 months later I was rear ended and 7 weeks later the car was deemed a total loss. Tucker was then able to re-order me the same exact car, package and colors and it came in within a week, with the same great deal. I hadn't planned to come back so quickly for another new car but Tucker and Jay made a very stressful situation so much easier. Highly recommend this dealership

After a not so great experience (from another dealership), I made sure I did my homework and knew exactly what I wanted...After talking to Rob H a few times to check out the inventory and ask questions, he was very professional and never made me feel pressured into buying a car. He answered all my questions and gave me a few options and told me to call when I was ready. When stopping in one night to finally make my decision, from the moment the car was brought out for my test drive, to the time I drove it off the lot, it was THE MOST BEST CAR BUYING EXPERIANCE EVER... I want to thank everyone for staying late to make sure the paper work was done so I could take it home that same night..!!!! I will deff be a customer again and thank you for making me part of the mazda family..!!!

small dealership, low pressure sales, great prices, first visit and drove my car of the lot.

Responsive and honest, both sales and service! Bought my first Mazda here, was very satisfied with the sales process (low key, honest, good inventory). Have been using them for maintenance since, and can truly say they have been the most accessible and approachable car company I have ever used.

Joe C. went above and beyond as a salesperson! We were there for quite some time because there were more Mazda CX-5s to choose from than we anticipated but eventually we got it narrowed down to one we loved. We had a few issues with payment (our fault, not the dealer's) and Joe and his manager (I think his name was Mustafa) were very accommodating and helped us work out a solution. Plus because of our indecisiveness we ended up being there over an hour after closing, they let us stay to finish up because we had traveled a few hours to get there, and again they were very accommodating and patient with us. I honestly don't think I could have had a better experience.

Overall great experience and was let very time consuming. Worked with us on the trade with factory warranty issues. Will recommend to friends and family.

Solomon was great to work with and everyone who helped me made sure I got the best deal. I will recommend them to others and go back!

We were very happy with the experience at this dealership and its staff, and specially management.