New and used 2025 Mazda Mazda3 for sale near East Port Orchard, WA

SO this is follow up of my previous not good review, Junior called me and apologized for my concerns and told me to come in, he ended up trading my ford to a 2018 Mazda CX5..I was impressed, who would take the car back and give you a better one. I even got a better interest rate. Jay was our salesman and he was very thorough and knowledgeable about the car and explained everything. I was highly satisfied, great service. Even though I loved my red ford escape but it was not meant to be. Thank you guys..

Thank you?. I would like to thanks the Mr. Jay Tsay and everyone at Mazda Everett, WA,98204 11409 Hwy 99 and who repaired the problem in my car. I found the highest service in this place. Honestly, they have done their work at maximum speed and at the highest quality. I was received by Mr. Jay Tsay with all welcome and respect. And he took my car key , I was very sad, and after a little time he gave me the key to my car with fixed the problem with excellence and also i found the car is clean from the inside and outside were at the highest level, and returned the smile and joy to my heart thanks to the wonderful service, which I found from Mr. Jay Tsay and workers there, , i want send to them are very thankful and appreciation and respect .

As a woman who has been in Sales for 30 years and has negotiated every car and RV purchase in my life, I am absolutely blown away by how glorious my experience was with Mazda of Everett. Every single deal I have ever done with any dealership anywhere has been fraught with shenanigans. Not this place! I was all set to buy a car elsewhere (that I would have to take time off of work to rent a car to go pick up), but I connected with Cindy Hedden and Jason Peters and all it took were a few emails and a couple of phone calls and texts and I had a car delivered to me (1.5 hours away) within 3 days of our first communication. I should mention that this is also during the great COVID chip shortage crisis when cars are hard to come by, many are going for more than MSRP and dealerships don’t need to work hard. I got a better car than I was negotiating elsewhere, a better price (they are also a Costco-authorized program which I used), significantly better payment terms than anywhere else I checked (a longer term AND a better APR by a .75 point than any loans online, Carvana, CarMax or with ANY of the Washington dealerships! I checked them all). They initially gave me a term .5 better than anywhere else and after I verbally agreed to buy it for those terms called me back and gave me an even lower APR! In 3 days I had my car in my driveway. It was an absolutely beautiful experience from beginning to end. At every turn Cindy and Jason answered every question immediately and directly and pulled zero funny business. I LOVE these people and I have never met them, but I will sure be stopping by next time I am in the neighborhood. These guys are crazy smart in how they run their business: Be legit, be responsive, have a sense of urgency and make it easy to buy. Instead of all the other dealerships wasting time with the back and forth and trying to pull something over on me, these guys get the deal done, make sure you are happy and then move on to please the next customer. Lower cost of sale. Absolutely Brilliant. My hats off to this crew. Thank you thank you thank you. You made this so easy and that is everything.

Mazda of Everett dealership was easy to find. It has great space and is very clean. I have to do a shoutout to Frank Weiss & Adam in financing! Frank's customer service and ability to keep in touch and follow up is a treasured trait. He was upfront and transparent with the build and deliver of my car. He ensured everything I wanted was on my car! Frank found that my lug nuts had not been changed to the black ones and made sure those were on before I drove away. Frank took the time and went over every single feature of the care and even programmed my seat during the inspection. Because of Frank and this car buying experience it has forever changed the way I will buy a car in the future. Working with Adam in financing was a breeze and zero pressure to purchase add ons. Upon processing the contact I paid exactly what Frank quoted me prior to my arrival. The most amazing thing is there was zero dealer hidden fees! I did not have to haggle and ask to have something removed. I can't say enough about my entire experience from beginning to end.

Long story short, my first experience was a complete debacle. I left reviews on Google and Yelp, and I was contacted straightaway by Mark Therrien (new car sales manager). He explained the situation from his perspective and offered an apology and a workable solution. At this point, there was no agreement that I would return, but Mark handled a tough situation with the utmost professionalism After a short call, Mark did a number of things that I appreciate and value: • Got some information from me so we could take advantage of my drive time to get credit worked out. This multi-tasking saved a fair amount of time at the dealership. • Gave me a side-by-side comparison of my pre-approved interest rate and the rate they were able to offerWhile I was driving, Mark and team found a better interest rate that reduced my payments by a few dollars per month. The reduction was not large, but the point is that they went out of their way to optimize the loan for me. • Mark presented me with a simple and straightforward set of numbers that explained the cost, their cost, a fair trade in value, and what my payment would be. Somehow I knew that buying a new car only required some basic arithmetic with a handful of numbers. This was exactly what I was looking for. Look at the bottom ¼ of a sheet of paper, do some math in your head, and know what the heck is happening. • He also did something unnecessary but very thoughtful to compensate me for my time. • Talked to me like a normal person engaging in a basic and mutually beneficial business transaction. Honest, straightforward, and very comfortable conversation. • Mark hustled to schedule the cleaning of my new car and visit with finance in a way that helped to make things go faster. Again, this was my second long drive and for other reasons, I was really pressed for time. My visit with Nicole Smith in finance was equally straight forward, honest, simple, and educational. • Nicole likewise gave me a very clean set of numbers to approve and the signing process was quick. • She also provided a surprising amount of useful information. A lot of this was regarding various warranties and packages that they could offer, and when I saw that coming, I felt a little twinge of irritation start to arise…again mostly because of some bad experiences earlier in the week. But I listened and realized that the things she was talking about were reasonably priced products that had a solid value proposition. • The point is that there were no gimmick products and those that were offered had a benefit at a good price, and there was no hard sell. Basically just a well thought out presentation of the value proposition and a “feel free to take it or not” quality to the discussion. • Nicole also gave a very interesting piece of insight and advice about an insurance product. Without going into detail, there was a thing that I thought was a good idea, and she explained to me why it was actually a pretty bad idea…and it made perfect sense. I didn’t see it because I’m not a professional in this particular field, so the edification was appreciated. Finally, there was a gentleman that did a great walkthrough of my car. I am amused by the fact that most of the learning has to do with a computer and how to talk to my new car. Overall, I am completely satisfied with this experience. As a business person, I’m enjoying looking back at this as a case study of sorts. Mark and Nicole’s ability to take fiasco and turn it around into a positive experience is noteworthy, and I would definitely consider doing business here again.

I have been coming to the dealership for about 15 years now. Everyone is friendly and helpful. The waiting area is nice with free coffee. I will continue with Mazda of Everett.