There when I needed them the most!
November 5, 2018
So here's the nightmare scenario: My family and I are returning from our camping trip in Eastern Sierras when my 2011 Sprinter Camper conversion suddenly stops accelerating, limiting the engine to 2000 rpm as we drive southbound on the Grapevine. It's middle of the day with 100 degree temperatures as we slowly exit off on the Magic Mtn Parkway exit. I restarted the van which, oddly enough, restored acceleration and power, but a new problem arose once we realized the check engine light was now on. With another 200 miles to home in North San Diego County, we prudently decided to drive to Mercedes of Valencia to see if they could help.
Fortunately for us, the dealership had only 2 months prior installed a Sprinter service team. The service desk immediately directed me to Jazmin Quintero the Commercial Vehicle Service Advisor who, with immediate and complete appreciation of our situation, got the van into service bay for inspection. To make a long story short, the issue involved a series of faulty sensors that needed replacing. While it would take a several days to get parts in house and installed, Jazmin provided us a loaner vehicle and consistently updated us as to the vehicle's status. In addition, I owe a significant debt of gratitude to Tony Rhoads (Shop Foreman) and his team for the repairs and subsequent delivery of my van. Having dealt with so many dealer service centers, I know how fortunate we were to work with such a professional and caring team. Thank you!!!!