Used 2022 Mercedes-Benz C-Class sedans for sale near New Canaan, CT

Novak Motors, still a hidden gem but…. Things have changed. My first time buying a car at Novak was an unexpected pleasure. Found them online claiming a no-hassle pricing policy. So, I went in and met with a sales associate named Laura. Told her I was looking for a Santa Fe. She said ‘we have eight of them. I found one I liked and we sat down with the car fax. I asked what they could do on the price and she said ‘nothing, that’s the price’. Well, I had already done my homework. Their cars seemed to be priced all at the lower end of the Kelley Blue Book range. Fair enough I thought. I asked if I could have my mechanic look at the car and she said ‘sure and if you find anything wrong, since the car was still under warranty, it would be taken to the dealer and fixed prior to the purchase’. With that said and done I came in to buy the car a few days later. Ok, here comes Amy the finance person. I’m ready for all the usual crap that you deal with at the dealership. But no, just a little paperwork and Amy had me out the door in about 30 minutes. So now let’s jump ahead about 5 years. Is Novak still a place to buy your car? Yes, but there are changes. Namely a man named Mike who is the sales manager. Now when I talked to a sales person they have to go to Mike. Then Mike comes to me. He’s a big guy and he’s playing that sales manager role we have all seen at dealerships. I asked him if he could do better on the price testing the waters. ‘I can come down $500’ he told me (so much for no haggle). Now I’ve already done my homework and Mike is being deceiving. The prices online were $500 lower than the sticker on the car. When I asked him about that he said ‘that they haven’t updated the stickers yet’. That was another lie. I had been in the showroom on and off for over a week and been looking at their website regularly. He also negotiated several times on what they would give me for my trade in. Telling me he was going to lose money when he sells it at auction. At the price he paid me he probably will. I’m sure in his mind he can offset the loss to corporate by claiming his sales numbers. I hope corporate isn’t that blind to his games. Now jumping ahead, I decided to buy the car and gave a deposit three days prior to month-end. Afterwards, Mike says to me that we need to close the deal by Saturday (last day of the month). I said ‘no problem assuming my credit union processes my loan, if not we can do it Monday’. With that he gave me attitude. I said Mike ‘I’ll do my best but either way I have given you a deposit and we have a signed binder’. His reply was ‘I don’t have to honor it and can pull out of the deal’. My response was ‘really Mike? What kind of dealership high pressure xxxxxxxx you pulling here?’ So here are the main changes at Novak: Mike Mike Mike Seems whoever brought in Mike has made a mistake. Mike has a past history of working at car dealership such as Ford from what he told me and has brought that atmosphere into Novak. Simply put, he’s a bully and likes to throw his obvious weight around. He walks and talks the crap that we’ve all have experienced at car dealerships. Prices of the cars are now about $1000 higher. Obviously, giving Mike room to drop the prices which clearly violates their no haggle policy. He purposely prices the stickers higher than the website and then claims he hasn’t updated his floor stock yet. Bottom line, would I go back to Novak again? Yes, I would. The cars Novak sells are clean, single-owner lease returns. Out of hundreds of lease returns, Fusion gets to selectively choose which ones to sell thru Novak. They are still under the manufacturer’s warranty. They are still within KBB but as I said because of Mike they are higher and you have to negotiate some. One of the main reasons I would still choose Novak for my next car is because of the finance staff of Amy and Frank. I hope Novak’s corporate office wakes up and gets rid of the dead weight that’s bringing them down, Mike.

It’s my 12th Mercedes, this one by far is the best. My salesman Barry Martin always takes great care with me. The C Class technology is unbelievable

Has to be the best place to purchase your car hands down. I purchased a G63 2016 all thanks to Steve suydam without a hassle or crazy plans to get. I love my car and I will definitely buy my next Mercedes from here. Thank you

C Class Mercedes are great vehicles. My last one lasted 7 years and 300,000 miles and this one seems even better. Improved interior and exterior styling with many new features. Drives smoothly with power and handles great.

Marc is the go to guy at Auto Expo he’s Sales and has years in the business. Real honest guy and their cars are amazing for the prices. It’s a luxury dealership!

I recommend it. David Hyatt was sales person who is help me to make a deal . He is professional guy.

I had reached out to several car dealers regarding Mercedes and BMWs and Rodni was the first to respond. Even though I live in Central NJ, his prompt response was impressive so I went out to this dealership a few days later. I wound up purchasing a beautiful Mercedes and I'm very pleased with my dealership experience.

John Geraci was great to work with, lease process was fast and efficient. He even took the time to go over all the vehicle features with me!

White Plains MB service team leader Linda was exceptional. provide me with white glove class customer service, going above and beyond the staff is wonderful and the overall location is excellent

Marc took his time to explain everything to me. They have an amazing selection of luxury cars, and they are very professional here

Really impressed with this dealership, particularly the service department. I was driving two kids to college, got a flat tire coming across the Tappan Zee bridge, 20 minutes into a 9 hour trip, happened upon them, had my tire changed in under an hour and on my way again. Fast, professional and a terrific experience. I was so impressed, I may have them regularly service my car even though I live in CT.

TONY MANGIOLINO WAS TERRIFIC HE WAS A TRUE GENTLEMAN--NEGOTIATION PROCESS WAS PAINLESS. DID NOT PURCHASE CAR YET--BUT WILL TURN BACK TO HIM IN NEAR FUTURE FOR PURCHASE

Awesome Dealership! I had a pleasant experience at Mercedes Benz of White Plains. Ardit Shabi (Sale Representative) was very professional, friendly, polite and extremely knowledgeable. He listened to what I was looking for and helped me find the perfect car. Bob Binett, the CPO manager, was excellent as well. The help from both of of them, made it possible for me to get my dream car. You both made my car buying experience a memorable one. All of the other staff here were nice as well. I love the 2 beautiful key chains you gave me. Thank you for arranging registration for me. Last time with BMW, I have to do it myself. What a wonderful service! This is a great dealership that you can trust. Thank you so much.

It’s probably one of the best luxury car dealership in New York if not in the country, and Victor Cosme our sales consultant made that possible .

Thank you so much Justin for helping me with my new Audi q5! Very much appreciated

From the moment I contacted European Masters, Alejandro treated me with top service. He answered all of my questions, got me the best deal and finance options, and made the process smooth. He will be my go to guy for all cars in the future.

Gerald is the one of the bedt sale guy reallybpatient help to get my vehicle with low apr% great monthly payment i reslly happy to enjoy my vehicle .

I would highly recommend working with Ralph Rodriquez at Mercedes-Benz of White Plains. He is very knowledgable about the brand and models but isn't pushy. He made the buying process super simple and valued my time. The dealership has a good selection of certified pre-owned cars at excellent prices.

Look at that smile !! Thank You Jerry Sherry for Maureen's 2024 GLC300 ! Amazing customer experience. Ralley Motors are the absolutely best in the industry. We will definitely be back for the next purchase.

Very positive experience. Thank you Lauren and the team for a smooth transaction, it was a pleasure. Some details needed adjustments, but great outcome. Thank you very much. A++++

Just had a great experience with the purchase of a Pre-Owned MB E350 wagon! Carlos Nazario, the salesman, was great at follow up and making sure everything was ready on time and the car was perfect! Bob Lasagne and Thomas Rudaj were also great to work with, professional and honest and made sure everything was right. I highly recommend this dealership, great comfortable showroom, everyone was very friendly and a pleasure to deal with. Lots of searching for cars and found the right one here!