New and used 2025 Mercedes-Benz CLA 250 sedans for sale near Allen, TX

After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Clayton Fraizer. He took the time give me a call to introduce himself and was very warm, positive and professional. Once my vehicle was ready for pick-up, he called again, greeted me upon my arrival, and did a proper checkout to ensure that the window tint and window seal repair exceeded my expectations. As a brand new Mercedes Benz - Plano service department customer, I am happy to say that Clayton COMPLETELY turned around my overall experience and perceptions of this department. His customer service definitely matched the Mercedes Benz brand which is what I expected from the beginning. As a result, I will continue to work with him in the future.

Friendly and professional staff. They were very hospitable and made the buying process as smooth as possible. They explained everything to us clearly and didn't try to sneak in any extra charges. Our salesman, Eddie, took especially good care of us and was very patient as we thoroughly looked over the car we were interested in and took our time to make our decision. The car we purchased wasn't a Mercedes and was less luxurious and less expensive than what you would typically expect from a high-end luxury car dealership, but they didn't treat us any differently because of that. Highly recommended!

We built/ordered 2024 GLC300 for my wife in May 2023. Took delivery on 12/1/2023. Darren Shin was our sales advisor. We moved our business from another Mercedes dealer because Darren was EXTREMELY knowledgeable about the Mercedes autos, options, process, timeline, etc. He did NOT use any pressure whatsoever. he focused on educating us to ensure the vehicle was EXACTLY what my wife wanted. If I had a sales opening in my firm, he is exactly the high performing sales person who I would hire!! Kudos and well done.

Wanted more information on the damage to a car and none was giving to me

They contacted me immediately. They worked with me to find the best financial optionions. And although the car I wanted sold before I could purchase it, they kept in contact with me while they searched for another car.

Very polite and professional people. Shoutout to Gabi for finishing the buying process so smoothly. Definitely recommend this place for a new/used car purchase.

Grubbs Acura in Grapevine, Texas, is an excellent dealership to purchase a fabulous Acura. I bought my 2nd Acura from Grubbs. Amira (Liz) Romero was great to work with. I initially walked in late in the evening with no appointment with my 88 y/o Mom who I wanted to make sure she could get in and out of the MDX I had my eye on. Liz was kind enough to bring the MDX next to our car to see if Mom could get in and out with her walker. Liz was patient and friendly with my Mom and knew it was important to me to have her comfortable and safe. I made an appointment for the next day to properly test-drive various MDXs. Liz listened to my preferences and concerns then remembered a specific MDX they had on the lot, so she brought it over for me to see. She warned me as she wasn't sure if I'd like the interior color...I took one look and said “I love it” - Red Italian leather! The 3rd MDX we test drove was the charm! Next, I talked to the finance manager, Mandy Matanga. Mandy was friendly and fantastic to work with as she gave me the best deal to fit my budget. Girl Power for the Win with the Sales and Finance Team for my 3rd Acura to own - my dream car, MDX Type S Advance and early birthday gift to myself. Thank you, Grubbs Acura in Grapevine!