Used Mercedes-Benz CLA 250 Base for sale near Richardson, TX

Trae was outstanding in his customer service. He listened to what we needed as well as wanted in a car and delivered. He made the buying experience one that normally is a stressful time into a relaxing one.

Bought this car used in 2020, 30k miles when I bought it. It now has just about 50k, two years later. The only problem I’ve encountered with it so far is the battery running out. I was able to get it replaced under the warranty. It’s by far my favorite vehicle, love the sporty style, the interior, gas mileage. Only con I would have to mention is the low profile tires, feeling every bump in the road. I have to drive very slowly over railroads. However, I love the look of the low profile. The drive is smooth and pretty quiet on the freeway. Great speakers, great bass. Love the panoramic sunroof. Highly recommend this C Class!

The best dealership I been too,there service is the best,an they will help whit you whit anything.

My wife is in love with her YELLOW CLA250! She gets compliments everytime she drives it. It fun to drive too, it rocks!!! Fast and Fun! And Gets Looks from all who see it!

Everyone is friendly and the service department can be trusted. These people really know Porsches! Justin always treats his customers fairly and is very honest and up front with all costs before the work is performed

This was my first experience with Mercedes Benz of Grapevine. Our sales associate Bria was very accommodating and professional. She took the time to listen and find my wife the exact car she has dreamed of. I generally hate the car buying experience but Bria was a joy to work with. We will be back!

David Ward is outstanding and was a real gentleman to my wife and I. We will be glad to tell our friends and family about our experience.

Mike has been very helpful in getting me into a BMW i4 eDrive40 today! The car was a popular one, so I'm grateful that he was able to bring it over for a test drive on such a short schedule.

Very pleased with my experience at this dealership. Isaac Kennedy was outstanding! Great personality and very knowledgeable!

I have the 4matic. Car handles very well. Very comfortable and gives you options on how you want to perform (ex TURBO etc). I like the fact you can connect your phone to the car so it will notify you if you left your car unlocked. There's alot of nice features

Juan Feliciano, Assistant Service Manager, made my first experience with Mercedes-Benz Grapevine a very pleasant one. I took my car in for recall repair, although I did not purchase it there. Customer service was top notch from everyone I encountered there. Will definitely not be my last visit and would definitely recommend them!

I’m not easy to please, I will state that right up front. It may be because I spent 30 years as a Naval Intelligence Officer, so my expectations are normally hard to please/reach. I have to say, hands down… this was the best car shopping experience I have ever had; and at 53, I have had quite a lot. 

 I was so impressed with my first online contact with the dealership in asking about a particular Mercedes vehicle pretty late at night… it was around 9pm. Someone actually responded letting me know they were closed, but would assign me to someone. I was like wow… and it was not a bot. That was impressive. The icing on the cake and the reason for this 5-star review was because of one of their Sales Experience Managers by the name of Shara Freeman and her boss (not sure his title), but his name is Dereck. Both great personalities without the “sleezy” sales person vibes. I was in shock (because I have never seen this kind of personality with a sales person before) in how non pushy and down to earth they both were. It was because of her and Dereck I purchased the vehicle that I did. I felt like Shara really pushed for me to get the price I wanted and make the deal work, either that or she deserves an Oscar. I expect Shara will be moving on up their corporate chain in to time, they would be crazy to let this one get away. Also, be aware they do not add any additonal fees minus the ones you are accustomed to (Taxes, Tags, Title, etc.). No crazy 4k dealer fees or asking 10k over MSRP here. I also appreciated they are people of their word. I asked for something to be repaired on the vehicle that I wanted, and they kept their word in getting it fixed even though I already signed the papers and took the car home. How many times were you promised something, only to try and get that something done and they act like you never discussed it with them… not Shara and Dereck, they got fixed what I asked the very next week in one day. If you read most of their negative reviews, it’s from the service side and not the sales side, so keep that in mind.

 In closing, I can see why as a car dealership they are rated so high, which is a feat in and of itself. This place is the real deal and if you want the ultimate car shopping experience without the uncomfortable push... ask for Shara, you will be glad you did. — No hype.

I have owned over 30 Mercedes-Benz cars. Unfortunately, I have a G wagon that caught a flat and nobody could figure out how to pull off the cover to get to Lugnuts. I called many places finally went into the dealership service couldn't help except for me to buy the tool $70 PEAUX Benson sales manager went out of his way to pull the G wagon apart to figure out where they hid this little device. It took him a long time, and he finally found it agreed second effort. He deserves a A great review this professionalism is rare in the world we live

Ivan Fernandez provided an excellent customer service. His professionalism, and dedication to customer service were evident throughout the entire process. He was knowledgeable, patient, and ensured that all my questions were answered. I highly recommend Ivan to anyone looking for outstanding service and a trustworthy sales professional.

After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Clayton Fraizer. He took the time give me a call to introduce himself and was very warm, positive and professional. Once my vehicle was ready for pick-up, he called again, greeted me upon my arrival, and did a proper checkout to ensure that the window tint and window seal repair exceeded my expectations. As a brand new Mercedes Benz - Plano service department customer, I am happy to say that Clayton COMPLETELY turned around my overall experience and perceptions of this department. His customer service definitely matched the Mercedes Benz brand which is what I expected from the beginning. As a result, I will continue to work with him in the future.