New and used 2025 Mercedes-Benz E-Class sedans for sale near East Pasadena, CA

Professional and effective service especially while my service manager, Sonia, happened to be at lunch. Frank Perri stepped in to take care of my needs with a helpful and effective manner to take care of my needs even though he was very busy at the time - impressive!

Great riding car and easy to handle. Almost drives itself! This is my fifth E Class Mercedes, and they have all been reliable, safe cars. Lots of electronics in this one!

On Friday, April 18, 2025, I took my 2017 GLE350 Mercedes to W.I. Simonson for a routine service and to have a problem with its interior lights fixed. The service writer, Gore Srmabekian, explained the service to be performed and the additional diagnostic work needed to isolate the lighting problem. Throughout the day Gore kept me informed about the progress being made and assured me that everything was being done to complete the diagnostic work and fix the problem before the end of the day. Unfortunately, the problem turned out to be more complicated than Gore first thought and involved disassembling the dashboard, thus necessitating that the car remained over the weekend. Gore was extremely apologetic and assured me that the problem would be fixed the following Monday. On Monday, Gore called to inform me that the technician had found the problem and fixed it, but it would be Tuesday before all the interior parts were reinstalled. On Tuesday, the work was completed, and I was able to pick the car up. When I arrived, Gore was extremely apologetic about the inconvenience and delay. To show his appreciation for my patience, Gore waived the diagnostic fee (a savings of more than $300) and charged me only for the routine service. Unfortunately, when I got home, I discovered that the center console stowage compartment would not open. I called Gore and he arrange to have the problem fixed the following Friday. At mid-day Gore called to inform me that additional parts needed to be ordered from Germany, and the car would not be ready. Finaly, on May 9th, the needed part arrived and was quickly installed. Although this experience was an inconvenience necessitating numerous trips back and forth to the service center, the courtesy and professionalism Gore showed me was above and beyond the call of duty. Not only did Simonson waive the cost of the new part and the labor to install it but treated me to Uber rides back and forth to my home each time.

I saw the Cars.com listing for a Audi Q7 at Mercedes of Encino and contacted them. I worked with Patrick Lau. From start to finish the deal was handled quickly and efficiently. Even though I was located over 100 miles from the dealership everything went perfectly.

Klee Gordon was exceptional , respectful , has a great personality and did the best to accommodate my needs. I highly recommend recommend Klee too help purchase your next vehicle.

It is third time my family returning to this dealership to buy a car . I feel like I?m coming home ! Everybody is smiling greetings you , everybody is helpful and high professional. Start from service department-David, front desk all girls very polite and Thelpful yet beautiful, and the most important - financial department-Jeff!!! He will do a miracle for you!!! Never was so pleasant to buy a fancy car !!! Thank you . TT

Very friendly and professional staff. Will recommend to my friends for sure.

Best online buying experience. Staff was quick and efficient at answering questions and getting logistics figured out especially while I was out of town. Would recommend

It was a good Good experience.I like the car. I like the car. It was a good expience. It was a good experience. It was a good experience and I like the car

We had very pleasure and happy experience with car purchased during the whole transaction and car dealer which we work are very professional and helpful! Definitely will recommend to friends

Update to a previous experience Today I took my car back to Glendal Cal Star My issue was resolved at no charge. I’m happy it was resolved and my car was repaired. Thank you

Monika was excellent from start to finish. She made the experience of buying a car very easy and pleasant. I am most satisfied with her expertise and professionalism.

Paul Joval is awesome! He's knowledgeable without being pushy. Me and my husband had texted Paul earlier in the week regarding a SUV we saw online. When we went to the dealership, Paul had the vehicle out and waiting for us to see! Billy in finance was also a gem to work with. Billy ensured that we had everything covered within our price range. Just an awesome overall experience! Thank you

Shawn Farahmand and his team are far and away the best and most professional team I have every deal with in my 30+ years of car buying.

Very easy and smooth process Paper work was ready and easy Quick service and had several different people helping to move it along even as I changed the appointment time

Professional and exceptional service by Shawn and his team ! I was able to get the car I loved . Definitely will come back ! Thank you for your great service!

The service team was very helpful and very professional. The car problem was resolved in a timely manner manner with loyalty discount for the service.

Great service, great guys and girl. was able to get a decent deal so far happy we’ll see.

Wow this is hands down the best dealership i went to. Usually I dread the finance part but John Hong my finance manager was a star amongst Stars! I Definitley will let everyone know about Calstar Mercedes led by Armen and company!

Made an appointment and when I arrived the car I asked for was already cleaned ready to go. I took it for a quick spin while they checked my trade-in. Quick and easy negotiations without pressure, pleasant experience.

Easily the best car dealership I ever been to. It was like living the office tv show with all the charming and funny workers there! From Art, John and Armen they truly are the most interesting sales group in the world!